5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)
InMoment XI
FEBRUARY 3, 2022
Tip #2: Gen Z Is Unlikely to Complete a Traditional CX or EX Survey. Get ready for a mic drop moment: Gen Z is simply less likely to fill out a traditional survey. We suggest Microsurveys , social media and review sites, and live chat to gain the intelligence you need to compete for Gen Z’s loyalty.
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