5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)
InMoment XI
FEBRUARY 3, 2022
Tip #1: Seamless and Efficient Experiences Are a Must. It doesn’t matter what channel or touchpoint, your customers and employees should have a sense of consistency every time they interact with your brand. And for Gen Z, seamless experiences are table stakes when it comes to maintaining their loyalty.
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