Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. How do you handle a bad customer service experience ? Here are my top five picks from last week.

Customer Service 143

Customer Service Social Media Report Culture 143

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

AUGUST 7, 2019

The company’s reputation for amazing customer service is almost a cliché in the customer service world. Zappos stories have become customer service legends. There are many others, and this is just one of the reasons Zappos is recognized as one of the top customer service companies on the planet.

Customer Service 130

Customer Service Culture Customer Service Training Leadership 130

Vonage

APRIL 25, 2017

More than 10,000,000 of his books have been purchased around the world. He is also a master of using excellent customer service skills. I had the pleasure of sharing a speaker’s platform with him at an Achiever’s Congress in Asia where he demonstrated the meaning of impeccable customer service skills.

Customer Service 145

Customer Service Exceptional Customer Service Culture Contact Center 145

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Apple’s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. My Comment: How do you improve the ratings your customers give you?

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. Here are my top five picks from last week.

eBook 56

eBook Customer Service Tips Survey 56

ShepHyken

OCTOBER 26, 2016

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. They do a new book every year.

Customer Service 48

Customer Service Exercises Customer Service Training Culture 48

ShepHyken

SEPTEMBER 30, 2020

And of course, one of my favorite “holidays” is National Customer Service Week , which happens the first full week of October each year. Traditionally, Customer Service Week has been the time to highlight and celebrate the great work employees do to take care of their customers. This year it’s October 5-9.

Customer Service 125

Customer Service Poor Customer Service Customer Service Representative Course 125

CloudCherry

AUGUST 22, 2019

Shep Hyken- acclaimed author, speaker, CX Expert, and this week’s ‘Sweets of CX’ guest- discusses his latest book, ‘The Convenience Revolution’. As he says, “The company that can add convenience to already good customer service has an opportunity to disrupt their competition- maybe even an industry.” Now, THAT’s the sweet stuff.

Travel 240

Travel Customer Service Training Culture Loyalty 240

Vonage

JUNE 6, 2017

You can tell a lot about a company and its commitment to customers in the words employees use. Open your ears and you will find it’s easier to measure customer service levels than you might think. Well, as a personal favor, I’ll try to give you a call, but we don’t usually do this for customers.”. Your Service.

Measurement 133

Measurement Customer Service Social Media Travel 133

Vonage

AUGUST 24, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He I also refer to this as “customer satisfaction.”. Key Learning Point For Customer Service Excellence.

Customer Service 120

Customer Service Customers Culture Customer Service Training 120

Vonage

OCTOBER 2, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He I also refer to this as “customer satisfaction.” What do you think?” That’s a “C.” Encourage discussion.

Customer Service 120

Customer Service Culture Customer Service Training Customers 120

ShepHyken

MARCH 12, 2024

So, here are six ways to create an experience personality that will transform your company or brand from merely providing products and services to doing so with personality: Your Company’s Personality: I don’t care what you sell. It could be military equipment or comic books. How would you like them to describe you?

Advertising 148

Advertising Customer Service Training Interaction Customer Experience 148

ShepHyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Customer Service Is the New Upsell by David Wagoner.

Customer Service 73

Customer Service Loyalty Programs Loyalty Sales 73

ShepHyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. My Comment: When it comes to customer service, I believe everyone must be properly trained – not just the front-line/customer-facing employees. Here are my top five picks from last week.

Customer Service 64

Customer Service Employee Engagement Customer Service Training Loyalty Programs 64

ShepHyken

DECEMBER 20, 2018

Shep Hyken’s Best Customer Service and Experience. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. That’s Not My Department” and 10 Other Phrases Customers Hate. That said, there are still plenty of other phrases and words we, as customers, hate to hear.

Video 121

Video Customer Service Customer Experience Customer Service Training 121

Vonage

MARCH 14, 2017

Many organizations use this phrase to describe and promote their service. But how many have really earned the right to claim customer service excellence? If you give good service, that’s not legendary. But if you provide service unsurpassed in your field, that can be legendary service. Chatting with the L.L.

Customer Service 136

Customer Service Sports Social Media Culture 136

Michel Falcon Experience

JANUARY 3, 2020

Continuously provide superior customer service skills education/workshops to ALL employees. In thinking about the year to come, I’ve identified three customer service skills that I believe your employees can learn from. These are the same three customer service skills that I will be sharing with my team in 2020.

Customer Service 99

Customer Service Strategy Culture Call Center 99

Vonage

AUGUST 22, 2016

Would you see customer service improvement in your workplace? Would others be inspired by recognition of their “personal best” in service, sales, teamwork, speed or innovation? Customer service improvement would become the norm! Key learning point to ins pire customer service improvement.

Customer Service 120

Customer Service Culture Customer Service Training Course 120

Vonage

JULY 19, 2016

You can tell a lot about a company and its commitment to customers in the words employees use. Open your ears and you will find it’s easier to measure customer service levels than you might think. Well, as a personal favor, I’ll try to give you a call, but we don’t usually do this for customers.”. Your Service.

Measurement 120

Measurement Customer Service Self Service Travel 120

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. Here are my top five picks from last week.

Customer Service 69

Customer Service Customer Centricity Retail Customers 69

Vonage

NOVEMBER 11, 2015

Some companies are taking the lead with great digital service like Computers.com and Amazon.com. Others are falling far behind and are letting their customer service quality falter as a result. A friend of mine had a complaint about the service, or lack thereof, at a local hotel. Action steps for customer service quality.

Customer Service 120

Customer Service Hotels Fashion Culture 120

Vonage

OCTOBER 24, 2016

When a company reaches the top, does customer service quality still matter? I recently organized a service bench-marking visit to Singapore for 22 Korean sales and service trainers. At the Singapore Airlines Cabin Crew Training Center, one visitor asked, “How does Singapore Airlines stay on top all these years?

Airlines 120

Airlines Customer Service Conference Culture 120

ShepHyken

APRIL 12, 2021

Each week I read a number of customer service and customer experience articles from various resources. Reach for the solutions for which you lack full confidence you can deliver with little effort, but that will delight your customers or colleagues if you reach. Here are my top five picks from last week.

Competitive Advantage 78

Competitive Advantage Customer Service Tips Culture 78

Vonage

JANUARY 24, 2017

I am amazed at the effort companies put into building service brands on the outside, yet how fragmented they can be on the inside when it comes to customer service excellence. He believed in the company’s commitment to customer service excellence. Clearly there was no commitment to customer service excellence.

Customer Service 133

Customer Service Advertising Contact Center Culture 133

Vonage

DECEMBER 16, 2015

When you are proactive with solid customer service skills, potential clients will take notice. How can you help prospective customers right now – even before they become your paying customers? Good customer service skills will take you far. Key learning point for customer service skills.

Customer Service 120

Customer Service Infographics Culture Customer Service Training 120

ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. Your employees want a culture that includes flexibility, learning (training), and opportunities for advancement.

Customer Service 69

Customer Service Hospitality e-support eBook 69

ShepHyken

SEPTEMBER 6, 2017

In other words, you can’t – and shouldn’t – judge a book by its cover. Don’t make the mistake of judging a book by its cover. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. The post Big Mistake… Don’t Judge a Book Buy Its Cover appeared first on Shep Hyken.

Hotels 0

Hotels Customer Service Training Sales Customer Service 0

Vonage

JUNE 2, 2016

I was expecting decent customer service quality. Not exactly the customer service quality I anticipated! Clearly, there was an issue with customer service quality. This was not the customer service quality I’d hoped for. Key learning point about customer service quality.

Customer Service 120

Customer Service Comparison Video Culture 120

CloudCherry

AUGUST 22, 2019

Shep Hyken- acclaimed author, speaker, CX Expert, and this week’s ‘Sweets of CX’ guest- discusses his latest book, ‘The Convenience Revolution’. As he says, “The company that can add convenience to already good customer service has an opportunity to disrupt their competition- maybe even an industry.” Now, THAT’s the sweet stuff.

Travel 150

Travel Customer Service Training Culture Loyalty 150

ShepHyken

MARCH 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. How Blending Brand And Culture Can Impact The Customer Experience by Chris Cancialosi. Forbes) Customer experience is a memory. I wrote a book on it!) Here are my top five picks from last week.

Customer Service 106

Customer Service Competitive Advantage Trends Culture 106

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? It’s baked in the culture.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

Vonage

AUGUST 14, 2015

This business has one of the most important factors in customer service excellence down pat. If local customers prefer cheddar, spread on the cheddar cheese. Although I wasn’t thrilled with the pizza, Greenwich’s recipe is an example of customer service excellence in action. Your Service” books and founder of UP!

Customer Service 120

Customer Service Culture Customer Service Training Customers 120

ShepHyken

AUGUST 6, 2018

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Delivering Authentic Customer Support by Tamina Steil. My Comment: Want to deliver authentic customer service that connects with your customers? Is your culture thriving?

Customer Service 67

Customer Service Social Media Culture Tips 67

Vonage

JANUARY 27, 2016

If you want to improve customer service quality, every decision needs to be made with clients in mind. This is not the way to improve customer service quality! Obviously not to improve customer service quality. But it’s certainly not easy to read and does nothing to improve customer service quality.

Customer Service 120

Customer Service Airlines Hotels Exercises 120