GetFeedback

FEBRUARY 10, 2020

I was asked about sending surveys and tracking the responses in Salesforce and I said that it was doable. The day after their visit, we send the customer a survey asking for a 1-5 rating on our 3 service areas: Hospitality, Wine, and Food. As it relates to our specific CX program, all of our data is mapped to Salesforce.

Self Service 218

Self Service Hospitality Survey Effort Score 218

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

NPS 246

NPS Survey Net Promoter Score CRM 246

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys. Do you only want to target just customers?

Survey 199

Survey How To Social Media Feedback 199

GetFeedback

MARCH 23, 2019

Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!).

Tools 223

Tools Survey Software Comparison 223

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce knows a thing or two about events. Let’s get started.

Conference 199

Conference Survey Tips Feedback 199

GetFeedback

APRIL 3, 2019

We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. GetFeedback seamlessly integrates with Salesforce. Everything flows back and forth very easily and the customization is almost limitless with how you can control the data coming into Salesforce.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

SurveySparrow

FEBRUARY 18, 2024

Oh, hey, we might start with an overview of the tool. You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

GetFeedback

APRIL 17, 2019

And when you get your bearings with that, you can enhance your company’s presence on social media with tools like Hootsuite or Sprout Social. You should verify that your channel-supporting tools work properly by providing skilled software support to them. What tools can handle all the turning around. Eliminating the reasons.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

GetFeedback

JANUARY 24, 2019

In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. These tools prevent lost tickets, facilitate better communication, and ultimately make it possible for you to deliver the best customer experience you can. Robust customer survey tools.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

GetFeedback

OCTOBER 30, 2018

Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, companies can seamlessly integrate elegant surveys at the end of their live chat conversations, helping them collect real-time, contextual customer feedback. That’s why we built GetFeedback for Salesforce Chat.

Survey 103

Survey Feedback Knowledge Base Omni-Channel 103

GetFeedback

JULY 11, 2018

With the help of customer listening technology and CRM solutions like Salesforce, you can roll out a company-wide CX initiative that helps all departments get a better idea of customers’ preferences. Voice of the Customer (VoC) tools help you spot warning signs before they turn into major problems. Try us out for free today.

CRM 207

CRM Social Media Customer Satisfaction Customer Centricity 207

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. The results?

Survey 170

Survey Self Service Effort Score Knowledge Base 170

Lumoa

JULY 17, 2023

User interface feedback and qualitative surveys Digitizing Customer Experience: A Key Step to Make Your Company Competitive The Connection between Digital Transformation and Customer Experience The term digital transformation refers to integrating digital technology into all aspects of a business. Keeping the human touch 3.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback.

Tips 170

Tips Survey Engagement Effort Score 170

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Multi-Channel Survey Feedback 52

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. In fact, 57% of Gen Z surveyed said that they want websites to intuitively know what they want, and 45% said they’ll leave a site if it doesn’t predict what they like, want or need. Security & compliance . Integrated chatbot

Chatbots 196

Chatbots Self Service Video Wait Times 196

SurveySparrow

JUNE 20, 2023

Are you tired of using the same old survey tool and looking for something fresh and exciting? In this blog post, we’re going to explore some incredible alternatives to Survey Anyplace that will take your survey experience to the next level. Let’s take a look at top 10 Survey Anyplace alternatives 1.

Survey 52

Survey Analysis Analytics CRM 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Tools 52

Tools Survey Customer Experience NPS 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. So, we took into account these essential factors to guide our tool selection.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySparrow

FEBRUARY 22, 2024

Now, the next hurdle is finding the apt tool or software to help with retention. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. Let’s see how the tool can help here.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

Tools 52

Tools Software Marketing Analytics 52

GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. How employee satisfaction surveys can help.

Survey 273

Survey How To Net Promoter Score Effort Score 273

SuiteCX

FEBRUARY 18, 2020

Like customer experience (CX) more broadly, there are a number of platforms that create the ecosystem of tools available to manage and understand their Customers’ experience. The confusing part is that a number of tools all call themselves “Customer Journey Tools” which tends to muddy the market.

Customer Journeys 274

Customer Journeys Effort Score CRM CEM 274

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Tools Management Knowledge Base 52

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Survey 186

Survey Data Effort Score Feedback 186

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

SurveySparrow

JUNE 19, 2023

You’ve got an eye for great tools like SurveyKing! No doubt, it’s fantastic, but what if I told you there’s a whole universe of survey software waiting to be explored? Get ready to embark on an exciting quest as we seek out the perfect survey tool that will leave you amazed and inspired! Well, buckle up!

Analytics 52

Analytics Survey Chatbots Tools 52

GetFeedback

DECEMBER 16, 2019

For internal project management , I like to use a tool like Monday to manage my team and assign out training and various tasks. . According to Salesforce, 59% of consumers expect businesses to adapt to their changing expectations, or they will start feeling like you’re neglecting them. Improve brand perception.

Feedback 195

Feedback Industry Social Media Wait Times 195

GetFeedback

SEPTEMBER 7, 2018

This will help you understand what tools you have at your disposal and what investments you may need to make. Step 3: Implement VoC tools. Now, to get the most bang for your buck, you need to invest in the right tools to get started. Pick the right survey tool. Create a cohesive design between email and survey.

Net Promoter Score 150

Net Promoter Score Survey CRM Feedback 150

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. Now, let’s look at the top 10 customer journey analytics tools. They show you how customers interact with your business.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

GetFeedback

DECEMBER 4, 2018

The in-app message for when a user tries to delete a survey question) . ( The in-app message for when a user transfers survey ownership ) . We do this by providing our users with all the tools and insight they need to confidently start using our surveys. . Embrace humility (it’s for your own sake).

Self Service 259

Self Service Customer Service How To B2C 259

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? How to analyze it? How to make it actionable? And how to respond to the customers? Let’s find out! So what did they do?

Automotive 52

Automotive NPS Feedback Case Study 52

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. Let’s talk about the need for alternatives in the world of survey tools. SurveySparrow It is an innovative feedback tool designed to enhance the survey experience for both businesses and respondents.

Omni-Channel 52

Omni-Channel Multi-Channel Survey Feedback 52

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

User Experience 52

User Experience Tools Feedback Analysis 52

GetFeedback

DECEMBER 27, 2018

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. We’ve created this guide to teach you everything you need to know about maximizing online survey response rates.

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

SurveySparrow

JUNE 20, 2023

Discover surveys with enhanced features and budgets in mind. Remember, your surveys are only as powerful as the software you use. Let’s embark on a journey to find the ideal survey solution that empowers you to create engaging surveys, gather insightful data, and make informed decisions.

Analysis 52

Analysis Survey e-support Analytics 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Analytics 52

Analytics Net Promoter Score Survey NPS 52