Retently

JULY 11, 2022

Monthly recurring revenue, or MRR, is the lifeblood of any SaaS business. This makes it important for you to pay close attention to your Detractors when calculating your company’s monthly recurring revenue trajectory. How SaaS Companies Can Project Monthly Revenue Using NPS. Keep track of your Passives.

NPS 158

NPS Net Promoter Score Company Tips 158

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success. We landed on a theme that made sense: a neighborhood.

Tips 98

Tips Gamification Feedback Customer Success 98

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

Totango

JANUARY 22, 2024

This is the moment for CS to rise to the occasion by focusing on securing retention and driving expansion, continuously working with customer results in mind, using adoption and feedback to drive advocacy, and embracing integration across the enterprise. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Customer Success 94

Customer Success Consulting Customers Leadership 94

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySparrow

AUGUST 28, 2023

Have you ever found yourself immersed in the world of SaaS, wondering what makes certain companies stand head and shoulders above the rest? That’s right—this statistic alone underscores the game-changing nature of exceptional customer experience in the realm of SaaS. What is SaaS Customer Experience? Let’s start, shall we?

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. How to choose the right software?

B2B 52

B2B Software Feedback NPS 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Self Service Social Media 82

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. PieSync is a SaaS business that offers solutions to synchronize cloud applications.

Customer Success 98

Customer Success B2B Metrics Strategy 98

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. That is if you put your NPS® to work. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Totango

DECEMBER 29, 2021

In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy. A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market.

Roadmap 97

Roadmap Customer Centricity How To Effort Score 97

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints. But fear not, for there is hope!

Strategy 52

Strategy Management User Experience Measurement 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journeys 110

Customer Journeys Touchpoint Software Customers 110

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. Churn Monster: Slacker Customer.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

CSM Magazine

NOVEMBER 21, 2022

One of the most important things for the success of a B2B SaaS company is customer retention. A SaaS customer onboarding checklist is a great place to start but it is rarely enough. This can be done through phone calls, emails, and even by directly asking for feedback through social media. Onboarding KPIs Are Not Tracked.

Company 52

Company Social Media Measurement B2B 52

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer Feedback: Qualroo. Customer Retention Software Cuts Down Client Churn.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS The B2B SaaS customer journey is filled with multiple touchpoints from initial awareness to renewal and beyond that shape customer experiences. But fear not!

B2B 52

B2B Survey Customer Experience Touchpoint 52

ChurnZero

FEBRUARY 21, 2022

Since ideally your customer advisory board represents your wider customer base, you can be confident that the decisions you make based on feedback from this group will resonate with your larger population of end users. . Plus, feedback like this can help you develop and deliver better products in the future. Invite key customers.

Feedback 98

Feedback Loyalty Roadmap Customers 98

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority. The role of the board is changing.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 91

B2B Customer Success Customer Service B2C 91

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. A SaaS business’s greatest source of intel is direct customer feedback. They are best positioned to find, synthesize, and contextualize feedback.

Customer Success 98

Customer Success Customer Centricity Customers Sales 98

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. Renewal of subscriptions.

Customer Engagement 76

Customer Engagement Customer Journeys Engagement Tips 76

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.

Customer Success 52

Customer Success Metrics Customer Retention Strategy 52

ClientSuccess

SEPTEMBER 30, 2020

For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? What is a Customer Advisory Board (CAB)? When to Form Your First CAB.

How To 75

How To Net Promoter Score Groups eBook 75

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 101

Feedback How To Net Promoter Score NPS 101

Wootric CX Blog

MARCH 15, 2020

We’re all in survival mode, but survival is about prioritizing what is most important. And what is most important to a SaaS business at this moment? We think the SaaS businesses that focus on retaining customers and building loyalty are the ones that will survive and thrive in this uncertain climate. . Be a good citizen.

Company 125

Company e-support How To Chief Customer Officer 125

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

ChurnZero

MAY 3, 2022

Start with: CSM Mastermind: Sharing Customer Feedback Effectively. Known for their scientific, data-driven approach to playbook and process design, training, and coaching, Winning By Design is an agency with a long track record of advising CS, sales and marketing teams at high-growth SaaS companies. 2: CSM Practice. 5: ChurnZero.

Customer Success 98

Customer Success Customer Journeys Customer Centricity Tips 98

Wootric CX Blog

JUNE 1, 2020

Ideally, these improvements start to compound over time, allowing PLG businesses to accelerate growth as they scale (unlike traditional SaaS businesses). Customer feedback is critical to prioritizing the areas that will make the biggest difference to your customers.” The importance of end user feedback.

Customer Experience 104

Customer Experience User Experience Touchpoint Metrics 104

SurveySensum

JULY 25, 2023

This scenario highlights the critical importance of sending targeted surveys to the right audience, at the right time, and with clear communication of survey objectives. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys. Say goodbye to survey fatigue!

B2B 52

B2B Survey Customer Satisfaction Feedback 52

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? Cross-sell vs Upsell.

B2B 52

B2B Strategy Effort Score Tools 52

ClientSuccess

JUNE 2, 2021

Asking for customer feedback is far and away one of the best tools in any SaaS organization’s arsenal for improving and optimizing the customer experience. Taking a step back, asking for customer feedback, and then putting this feedback into action is a great way to re-center and re-focus on what is essential.

Feedback 65

Feedback eBook Customer Success Customers 65

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. What is a Product Feedback Loop? Why is a Product Feedback Loop Important?

Feedback 52

Feedback Social Media Customer Retention Survey 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySparrow

APRIL 21, 2024

Businesses looking to understand the market and their customers Feedback collection & analysis Starts at $19/month Available Available Zapier 4.5 The more responses there are, the more feedback will be. SurveySparrow will analyze this feedback thoroughly and provide actionable insight into which you can build anything.

Tools 52

Tools Ecommerce Survey Analysis 52

CustomerSuccessBox

MAY 8, 2022

Prospective purchasers will find it challenging to evaluate SaaS items due to the tremendous competition for the consumer’s attention. This is one explanation for why this misconception is so prevalent when it comes to SaaS. Any SaaS software’s goal is to assist clients in being more productive and making their jobs easier.

Customer Success 52

Customer Success How To Software Training 52