GetFeedback

FEBRUARY 12, 2019

Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This traction carries over to customer experience initiatives, with SMS surveys garnering open rates of nearly 100% and response rates of nearly 50%. Bottom line: SMS surveys work. So how does it work?

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GetFeedback

NOVEMBER 20, 2018

Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Let’s take a look at five survey email subject line strategies that set your survey up for success.

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Survey Strategy Tips Culture 246

Lumoa

FEBRUARY 7, 2023

During an NPS survey, a customer replies with a 7 and comments that they’d love to see the reporting section expanded. Here are 6 ways you can collect VoC data: Customer Surveys: often what most people think of first when it comes time to collect feedback. This makes it impossible to understand what’s really happening.

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Analysis Data How To Customer Centricity 423

GetFeedback

MARCH 15, 2019

At GetFeedback, we know email is a powerful survey distribution channel. For this reason, we make it easy to build beautiful and engaging surveys that can be emailed in a way that makes sense for your business. GetFeedback offers five different email distribution options to best suit your needs, which are covered below.

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GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . Immediately after you end a phone conversation with a customer, send them an SMS survey to rate the service experience.

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Survey Net Promoter Score NPS Healthcare 265

GetFeedback

AUGUST 30, 2019

That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . How to use a survey to qualify a lead.

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Survey How To Customer Satisfaction Entertainment 276

GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. But we’re more than a survey company. That’s where GetFeedback comes in. Which means you only pay for what you need. .

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GetFeedback

OCTOBER 10, 2018

To identify these loyal customers, Reichheld advises implementing a Net Promoter Score (NPS) survey, which is a simple way of gauging a customer’s loyalty to your brand and a good predictor of how well your business will perform. Create your NPS survey. Distribute your NPS survey.

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GetFeedback

DECEMBER 27, 2018

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. We’ve created this guide to teach you everything you need to know about maximizing online survey response rates.

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Survey Net Promoter Score Feedback Abandon Rate 225

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

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Knowledge Base Multi-Channel Survey Feedback 52

GetFeedback

APRIL 1, 2019

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .

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Survey Net Promoter Score NPS Feedback 220

NICE inContact

JULY 30, 2019

You’ll elicit more responses from short surveys that get straight to the heart of the matter. Short survey’s respect your customer’s time. A three-question survey isn’t too short. A six-question survey is probably too long. How can you avoid the dreaded survey creep? What is the sweet spot? Be very specific.

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Feedback Contact Center Tips Survey 138

GetFeedback

OCTOBER 27, 2019

This is where tools like CSAT surveys come into play. It’s very popular because it’s easy to send, and easy to interpret the responses, since it’s only a one question survey. . Along with CSAT surveys, there are also a few other types of customer loyalty surveys you can use to measure customer sentiment.

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Customer Satisfaction Measurement How To Effort Score 191

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited.

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Multi-Channel Analysis Survey Analytics 52

GetFeedback

AUGUST 7, 2019

Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. Connect your GetFeedback survey to your Salesforce org. Pull in customer data from Salesforce to personalize the survey experience.

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Telecommunications Transportation Survey Feedback 170

GetFeedback

SEPTEMBER 7, 2018

Pick the right survey tool. Picking the right survey tool is potentially one of the most important parts of developing your VoC program. With the right survey tool , you can rest assured you are creating surveys that are easy to access via email, mobile device, and desktop. Allow for easy collaboration across departments.

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Net Promoter Score Survey CRM Feedback 150

Comm100

JANUARY 21, 2021

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. Pre- and post-chat surveys. As we mentioned earlier in this blog, understanding what your customers pain points are is job #1. Boost customer loyalty.

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Video Social Media Software Knowledge Base 246

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

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Analysis Survey Feedback How To 208

GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback.

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Tips Survey Engagement Effort Score 170

GetFeedback

JUNE 13, 2019

Increase data quality, reduce clicks, and drive key business processes with CRM embedded surveys. By replacing open text forms with structured surveys, businesses can guide employees through a standardized input process and remove factors that may cause errors. In other words, what you put in is what you get out.

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Survey Consulting CRM Sales 170

ProProfs Chat

JULY 30, 2020

Every brand focuses on trying to collect customer feedback through surveys and other similar means. While the customer may love to provide feedback to the brands they are associated with, the sheer number of surveys they encounter leads to survey fatigue, making it a significant problem. In this blog, let’s discover: .

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Survey How To Feedback Social Media 96

Feedbackly

OCTOBER 20, 2022

Both platforms allow users to create and distribute customized online surveys and analyze the data for better decision-making. With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection.

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Feedback Software Multi-Channel NPS 75

GetFeedback

OCTOBER 3, 2018

Next, our team took the stage to talk about the power of surveys + email marketing. We ended the day with a deep-dive into survey distribution. Later, we talked to Salesforce about how they use event surveys to deliver an amazing Dreamforce attendee experience. We pawsed for photo opps with some furry friends.

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Survey Measurement Customer Success Metrics 150

CloudCherry

FEBRUARY 26, 2019

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. In this blog, we will discuss the key highlights of this report.

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Analytics Report Analysis Study 256

GetFeedback

AUGUST 3, 2018

However, most are stuck using outdated feedback methods (think receipt questionnaires and kiosk surveys) designed to collect mass feedback rather than reveal key customer experience issues. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Why point-of-sale surveys don’t always work.

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Survey Sales Retail Social Media 199

GetFeedback

MAY 9, 2019

Shayla Auer, Alumni Relations Coordinator at CEA Abroad, says: GetFeedback Actions allows me to instantly see when a CEA alum has completed a survey through email alerts. First, build your customer feedback survey in GetFeedback and determine the distribution methods that make sense for your needs. .

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NPS Survey Feedback Tips 170

GetFeedback

AUGUST 17, 2018

If your survey results are collecting dust in a spreadsheet, then probably not. With survey results on the Salesforce customer record, you can view feedback alongside the rest of your customer data. For instance, you can segment survey results by customer lifetime value to see feedback from high-paying customers.

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Net Promoter Score Feedback Effort Score Survey 150

GetFeedback

FEBRUARY 17, 2020

On the rating system, users who select 9 or 10 on the survey are Promoters, as shown in green. Optimize (the survey experience). With an NPS survey, the only information you can gather is what your customers are willing to answer. Optimize your survey experience. Next, you’ll want to optimize the survey experience.

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NPS Measurement Loyalty Net Promoter Score 195

GetFeedback

DECEMBER 26, 2018

But most modern CRMs, including Salesforce, lack one large piece: customer surveys. The NPS survey measures long-term customer satisfaction and customer loyalty—two fundamentals for modern organizations. GetFeedback makes it easy to create NPS surveys and map the survey responses directly into Salesforce. Email (Email).

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Net Promoter Score NPS Measurement How To 210

GetFeedback

OCTOBER 16, 2018

Define and distribute the process for data collection, recording, cleaning. See why GetFeedback is rated as the #1-rated survey solution for Salesforce: Try it for free today. The post Find and Eliminate Dirty Data That’s Lurking in Your Salesforce CRM System appeared first on GetFeedback Blog.

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GetFeedback

AUGUST 14, 2019

As all of the changes noted earlier happen, the surveys must also evolve to capture feedback about all of the new things going on in your business or industry. Respondent preferences for completing surveys and when and where to provide feedback have changed. Do not offer incentives for completing the survey. Get Calculator.

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Customer Satisfaction Customer Journeys Effort Score How To 389

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. And that’s what we’re going to explore in this blog. That’s not it.

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Tools Feedback Multi-Channel Social Media 52

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. Let’s talk about the need for alternatives in the world of survey tools. SurveySparrow It is an innovative feedback tool designed to enhance the survey experience for both businesses and respondents. Why, you ask?

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Omni-Channel Multi-Channel Survey Feedback 52

SurveySparrow

JUNE 20, 2023

Are you tired of using the same old survey tool and looking for something fresh and exciting? In this blog post, we’re going to explore some incredible alternatives to Survey Anyplace that will take your survey experience to the next level. Let’s take a look at top 10 Survey Anyplace alternatives 1.

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Survey Analysis Analytics CRM 52

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. The results?

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Survey Self Service Effort Score Knowledge Base 170

CX Workout - Ideas Blog

APRIL 16, 2021

Now you can leverage all of Qualtrics’ survey distribution methods along with their many visualization options as you connect with Qualtrics’s first, full Customer Experience Journey Mapping integration: CX Workout.

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Video Customer Journeys Survey Connections 98

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more.

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NPS Multi-Channel Survey Feedback 52