Comm100

APRIL 21, 2022

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are typically driven by the interests of its shareholders, credit unions’ not-for-profit status drives them to focus on delivering the very best service to its members.

Trends 138

Trends Technology Chatbots Financial 138

Comm100

MAY 5, 2022

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Live chat is being introduced across the banking industry to offer customers a more flexible way to connect, but there’s still room for improvement. Top 5 benefits of banking AI chatbots.

Chatbots 130

Chatbots Banking ROI Omni-Channel 130

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience . Live chat improves member experience .

Banking 130

Banking Financial e-support Wait Times 130

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Live chat’s digital nature also makes crafting a response to customers faster than phone support. This demand for speed isn’t limited to any one generation – it’s felt across all demographics.

Strategy 177

Strategy Omni-Channel e-support Financial 177

NICE inContact

AUGUST 24, 2017

inContact’s research shows that banking was in the highest tier for customer satisfaction with 54% of respondents ranking it for the most satisfied recent interaction. The American Customer Satisfaction Index (ACSI) reported that banking customer satisfaction increased 5.3% The post What are Bank Contact Centers Doing Right?

Contact Center 138

Contact Center Banking Call Center Customer Satisfaction 138

NICE inContact

JULY 31, 2019

toying with the idea of waiting until intermission before calling the bank. On my mother’s advice I agreed that it’d be foolish to delay reporting it to the bank and started looking up the bank’s ‘Lost and Stolen’ hotline on my mobile phone. We’d just shuffled into the theatre, when I realized that my ATM card was missing.

Customer Experience 141

Customer Experience Self Service Contact Center Banking 141

ReviewTrackers

APRIL 20, 2021

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? 6 Banking Customer Acquisition Strategies.

Banking 123

Banking Social Media Infographics Rewards Programs 123

Win the Customer

JULY 11, 2023

The disruptive role of fintech companies and digital banking in simplifying financial transactions and managing money is nothing short of revolutionary. In recent years, the financial landscape has witnessed a seismic shift, driven by the emergence of fintech companies and the rapid adoption of digital banking solutions.

Banking 52

Banking Financial Innovation Technology 52

SaleMove

MARCH 5, 2021

As the initial chaos of the pandemic gives way to a new reality, how can credit unions and banks meet the needs of customers while still delivering a superior customer experience? . A virtual branch is similar to an online bank, but it’s not the same thing. Close, in-person interactions were largely replaced with virtual exchanges.

Banking 89

Banking Case Study Financial Video 89

NICE inContact

AUGUST 24, 2017

inContact’s research shows that banking was in the highest tier for customer satisfaction with 54% of respondents ranking it for the most satisfied recent interaction. The American Customer Satisfaction Index (ACSI) reported that banking customer satisfaction increased 5.3% The post What are Bank Contact Centers Doing Right?

Contact Center 120

Contact Center Banking Call Center Customer Satisfaction 120

SaleMove

OCTOBER 22, 2021

One of our partners, Apiture, explores transforming the digital banking experience. "In In the age of digital technology, it all comes down to experience.". The post Digital Transformation is All About Experience appeared first on Glia Blog | Digital Customer Service Explained.

Banking 57

Banking Technology Customer Experience Customer Service 57

Uniphore

OCTOBER 5, 2021

This is a contributed blog post by Dipu KV, President – Operations & Customer Experience at Bajaj Allianz General a recent guest on Uniphore’s Conversations that Matter podcast. That’s the extent to which digitization is being used nowadays to transform the customer service landscape. came to the fore.

Insurance 100

Insurance Self Service Contact Center Travel 100

SaleMove

OCTOBER 22, 2021

One of our partners, Apiture, explores transforming the digital banking experience. "In In the age of digital technology, it all comes down to experience.". The post Digital Transformation is All About Experience appeared first on Glia Blog | Digital Customer Service Explained.

Banking 52

Banking Technology Customer Experience Customer Service 52

ShepHyken

MAY 27, 2016

This week on our Friends on Friday guest blog post Shaista Haque writes about a very timely topic, the digital customer experience. Digital experiences are starting to mirror in-person experiences and you better be monitoring your digital customers now! – Shep Hyken. He has been put in queue due to peak hour.

Customer Experience 80

Customer Experience Omni-Channel Social Media Banking 80

Comm100

APRIL 9, 2021

Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. So how can financial services and banking deliver the best live chat support? Today’s customer service expectations cross over industries.

Banking 164

Banking Financial Data Wait Times 164

Bizagi

FEBRUARY 25, 2020

Whether it’s customer communications in the form of desktop assistants, or automated tasks across an enterprise, automation is transforming the way we live and work. Whether it’s customer communications in the form of desktop assistants, or automated tasks across an enterprise, automation is transforming the way we live and work.

Banking 117

Banking Technology Insurance System 117

Uniphore

AUGUST 9, 2018

Why RPA can be the Backbone for Front End Enterprise Digital Transformation. Today, in almost every major industry worldwide, there is a growing focus on developing a front end digital business strategy to automate operations, lower costs and improve customer service, and hence, the overall customer experience.

Insurance 133

Insurance Government Banking Retail 133

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, for companies arriving late to the digital transformation age, necessity may be the mother of adoption. Ah, 2022, a new year. Not so fast. However, in artificial intelligence (AI), the feeling is anything but cautious. And it’s a two-way street.

Healthcare 130

Healthcare Video Banking Contact Center 130

Talkdesk

OCTOBER 1, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Even in the digital sphere, clients value a personal touch.

Banking 74

Banking Strategy Contact Center Financial 74

Bizagi

FEBRUARY 10, 2020

Today’s consumers compare their banking experiences not only to those delivered by rival banks, but also to other services offered by the world’s most disruptive companies, including consumer tech giants like Google and global online retailers like Amazon. How to Bridge the Gaps with Digital Process Automation.

Financial 58

Financial Customer Experience Banking Net Promoter Score 58

AWS Machine Learning

OCTOBER 26, 2023

This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop. To effectively bridge the gap between the digital and physical world, and to meet the changing needs and expectations of customers, a transformative approach is required.

Retail 98

Retail Innovation System Video 98

SaleMove

MARCH 5, 2021

As the initial chaos of the pandemic gives way to a new reality, how can credit unions and banks meet the needs of customers while still delivering a superior customer experience? A virtual branch is similar to an online bank, but it’s not the same thing. Close, in-person interactions were largely replaced with virtual exchanges.

Banking 52

Banking Case Study Financial Video 52

Bizagi

SEPTEMBER 29, 2020

Digital solutions are helping organizations to meet these expectations, with the financial services industry leading the way in delivering efficient digital process automation, while still remaining compliant. Yet 69% of banks are not using any automated credit analysis or decisioning techniques. Capturing customer information.

Financial 98

Financial Banking System Insurance 98

Thematic

DECEMBER 9, 2019

Digital transformation is one of those terms that has been taking the corporate world for the past years. We’ll also review what traditional companies can learn from tech companies when it comes to digital strategy and disrupting themselves. What does this have to do with digital transformation?

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Bizagi

NOVEMBER 20, 2020

As a result, all banks and financial service providers are faced with the challenge of how to continue their business activities. Only financial institutions that react quickly to changing market conditions and digitize business-relevant core processes can guarantee business continuity. Handling an increase in demand and pressure.

Financial 75

Financial Banking Omni-Channel Resources 75

SaleMove

APRIL 23, 2021

A rapidly growing number of financial institutions are truly understanding the transformative benefits of implementing Digital Customer Service (DCS) on their digital properties. At its heart, Digital Customer Service is designed to meet customers where they are in their digital journey.

Banking 52

Banking Customer Service Roadmap Contact Center 52

Oracle

NOVEMBER 23, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. This year, the success of all of the finalists centered around transforming their business through effective knowledge management. Go wide with knowledge.

Innovation 75

Innovation Customer Service Banking Self Service 75

Bizagi

JANUARY 23, 2020

IPA gained recognition in 2019 as a way to help organizations take their digital transformation to the next level. Rob Koplowitz, Forrester VP Analyst, advised using a Digital Process Automation (DPA) platform to act as an orchestrator, in his webinar ‘Understanding Deep Process Automation and How it Helps Scale RPA’.

Net Promoter Score 72

Net Promoter Score Banking Apparel Customer Centricity 72

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. As firms reengineer outdated processes, they transform them – removing some roles, but creating brand new ones. Shep Hyken. Data is a cost.

Customer Experience 86

Customer Experience Telecommunications Fashion Technology 86

Avaya

DECEMBER 6, 2017

In financial services, online channels are preferred by 90% of customers ; however, 88% still want the option of a live person for discussing their banking needs. In financial services, online channels are preferred by 90% of customers ; however, 88% still want the option of a live person for discussing their banking needs.

Customer Experience 111

Customer Experience Self Service Video Banking 111

2020 Research

APRIL 8, 2024

We predict the following impacts for the education, wellness, fashion, tech and media industries: Driving the Learning Revolution Gen C’s pandemic-forged perspective on education demands flexibility, innovation and a digital-first approach. Brands that choose to ignore the implications of Gen C becoming adults should prepare for disruption.

Connections 52

Connections Brands Fashion Entertainment 52

Bizagi

APRIL 27, 2020

As explained in our previous blog about using Bizagi with RPA , it’s important to bring logic to this unstructured data. You need to orchestrate the information to get it ready to be used by the robots (also known as digital workers). The primary roadblock to delivering RPA was the data coming into the bank.

Banking 64

Banking Guidelines eBook Technology 64

SaleMove

DECEMBER 2, 2020

As you probably know, Finovate is the seminal conference for cutting-edge banking and financial technology and thought-leadership. Watch Glia’s FinovateFall Digital 2020 demo for yourself to see why your peers voted for us, or better yet, request a personalized live demo to see how Glia can transform your digital customer service too.

Omni-Channel 52

Omni-Channel Conference Financial Chatbots 52

ReviewTrackers

APRIL 12, 2019

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? 6 Banking Customer Acquisition Strategies.

Banking 92

Banking Social Media Infographics Rewards Programs 92

SmartMessage Blog

NOVEMBER 22, 2020

Due to the Covid-19 pandemic, Banks had to transform their customer approach as branches have been or are still closed down. We call this accelerated shift to digital engagement due to the pandemic: The Pandemic Effect. From onboarding to loyalty, customer journeys have been re-designed with the use of Digital Channels.

Banking 52

Banking Engagement Omni-Channel Chatbots 52

Bizagi

JULY 4, 2019

Whether it’s customer communications in the form of desktop assistants, or automated tasks across an enterprise, automation is transforming the way we live and work. Whether it’s customer communications in the form of desktop assistants, or automated tasks across an enterprise, automation is transforming the way we live and work.

Banking 95

Banking Technology Insurance System 95

Bizagi

JUNE 14, 2019

Juniper Research has found that RPA revenues in banking will reach $1.2 Bancolombia is an award-winning, full-service financial institution that provides banking services to customers in 12 different countries and is among the largest financial groups in Latin America. There are huge opportunities in digital transformation.

Banking 75

Banking Financial Culture Conference 75