NICE inContact

JULY 19, 2018

The customer experience can be improved upon by making a multitude of information available to contact center agents, while also increasing efficiency. And the secret lies within contact center and CRM integrations. The post Increase Contact Center Efficiency with CRM Integrations appeared first on NICE inContact Blog.

Contact Center 120

Contact Center CRM Call Recording System 120

kommunicate

SEPTEMBER 22, 2023

If your business needs to communicate with customers and prospects with speed, convenience, and personalization, look no further than chatbots. Just like a chatbot, a CRM is also [.] The post Maximizing ROI: The Business Case For Chatbot-CRM Integration appeared first on Kommunicate Blog.

Chatbots 52

Chatbots CRM ROI Communication 52

NobelBiz

JANUARY 24, 2023

NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24. January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.]

Contact Center 59

Contact Center CRM Measurement Strategy 59

Optimove

DECEMBER 4, 2023

Take your customer segmentation to the next level with our advanced guide Download Now We’re happy to announce the winners of the 3rd annual Heptagon Awards! The winners were selected based on how advanced, sophisticated, ambitious, and impactful their CRM Marketing approach is.

CRM 59

CRM Marketing Chief Customer Officer Tips 59

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Social Media Omni-Channel e-support 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. Chatbots have been in existence for a while.

CRM 52

CRM Chatbots Return on Investment Social Media 52

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. The time, money and effort saved for both agents and customers is notable. Investing in upgraded CRM tools is a worthy cause that can streamline your support team’s efficiency and provide rich insights for the rest of your business.

Chatbots 98

Chatbots CRM Connections Multi-Channel 98

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Let’s break down how you can do just that now.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Optimove

SEPTEMBER 24, 2020

CRM Hack: Gamifying CRM Campaigns. Spice Up Your CRM Gaming Campaigns. The Beauty of Customer Segmentation – Part 1/3: When Offline Met Online. The Beauty of Customer Segmentation – Part 2/3. CRM Hack: Gamifying CRM Campaigns. The Beauty of Customer Segmentation – Part 1/3: When Offline Met Online.

Sports 53

Sports CRM ROI Groups 53

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. There’s no denying the power of good customer relationship management (CRM) software. There’s no denying the power of good customer relationship management (CRM) software. But are you utilizing your CRM to its fullest potential? .

CRM 69

CRM Customer Success System Sales 69

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, But where does it fit? Today’s post is by Laurie Shook.

CRM 223

CRM Social Media Contact Center Customer Service Representative 223

Comm100

NOVEMBER 23, 2021

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although this level of uncertainty is worrisome, the first step towards improving customer experience (CX) is far simpler than many realize. Personalized conversations.

Chatbots 217

Chatbots Customer Experience Multi-Channel CRM 217

NobelBiz

MARCH 23, 2021

Telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. While business owners must consider their own goals when selecting the best technologies, having a CRM is one of the cornerstones of high performances in contact centers.

CRM 59

CRM Customer Service Contact Center Software 59

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. This blog helps to clarify the purpose of CRMs versus Customer Success tools.

CRM 52

CRM Customer Success Customer Relationship Management Touchpoint 52

Optimove

OCTOBER 12, 2020

A challenge many companies face is understanding the CRM contribution in their marketing efforts. In other words, figuring out just how much their CRM is really worth. As a CRM marketer, you want to make sure that you have effective communications with your customers that are both smart and thoughtful.

CRM 59

CRM Strategy ROI Video 59

Optimove

MARCH 26, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got smart CRM basics on customer behavior modeling and a CRM analysis on Babbel. Smart CRM Basics: Customer Behavior Modeling. Download this free guide on how to build your customer model >>.

CRM 52

CRM Analysis Video Tips 52

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Software 182

Software Chatbots Customer Service Knowledge Base 182

Optimove

NOVEMBER 14, 2023

We’re thrilled to announce the launch of Optimove Courses, a dynamic, video-first online curriculum designed to empower our clients and partners to master and maximize our platform’s CRM marketing capabilities. As I mentioned, our clients’ CRM marketing needs are evolving, and so will Optimove Courses.

Course 49

Course CRM Marketing Exercises 49

Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. And what these thousands and thousands of words revealed to us is why we love CRM Marketing so much and why we love working with our clients and partners as much as we do.

CRM 52

CRM Marketing Omni-Channel Multi-Channel 52

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently.

B2B 108

B2B CRM Software B2C 108

Optimove

MAY 27, 2021

Obvious alert: The more granular your CRM journeys are, the more personalized your marketing becomes. And that leads to increased customer lifetime value. Accurately mapping the customer’s journey, taking into account all possible outcomes and how customer behavior could change, is not something people can do at scale.

CRM 52

CRM Customer Journeys Sports Touchpoint 52

Optimove

FEBRUARY 2, 2023

This year, in addition to our stand and traditional  Happy Hour , we’ll be holding five 10-minute CRM Lightning Talks every hour, on the hour. This is a series of quick, insight-packed talks put together by our seasoned CRM experts and covering the hottest topics for 2023.  If your brand is attending, you will want to be there.

CRM 52

CRM Brands Data Consulting 52

NICE inContact

AUGUST 2, 2019

It’s an important concept for any company considering digital customer service integration. You don’t simply want to plan for your current customer service needs. Digital customer service is evolving quickly, and this change hopefully comes in tandem with important developments in your business — namely growth. 1) Live Chat.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

Optimove

FEBRUARY 17, 2022

The Heptagon Awards – celebrating CRM excellence – are dedicated to the best campaigns, teams, and individuals who achieved exceptional results with their CRM Marketing efforts and strategies. Winners were selected based on how advanced, sophisticated, ambitious, and impactful their CRM Marketing approach is.

CRM 52

CRM Marketing Chief Customer Officer Entertainment 52

Optimove

SEPTEMBER 7, 2020

We found with the Don’t examples that you might have a good response rate, like customers meeting these requirements and receiving the benefits, but they’ll often come… and then they’ll go. That’s why you should try and promote activities that compel the customer to complete them over time. That’s it!

CRM 52

CRM Gamification Loyalty Programs Video 52

Optimove

JULY 19, 2021

But… and there’s always a but, it’s common for customers to get tired of a product and lose interest in it. You can do so by adding a few steps after the customer clicks on the cancelation button, but before the actual cancelation so that you give them an option to change their mind. Steps to add: Feedback.

CRM 52

CRM Feedback Measurement Video 52

Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. But how do you drive traffic to your online store and then form long-lasting relationships with your newly acquired customers?

Ecommerce 59

Ecommerce CRM Marketing B2C 59

Optimove

MARCH 15, 2021

One thing they most likely have in common is the ability to properly define VIP customers. This is part of a brand’s basic building blocks as existing customers – especially your most valuable ones – are the secret sauce of growth. A low percentage of customers generate the most purchases/deposits and revenue for brands in many cases.

CRM 52

CRM Analysis Video Brands 52

Optimove

NOVEMBER 30, 2020

Let’s talk about Customer Tier and RFM, or Recency, Frequency, Monetary – a known customer segmentation method in various industries. There are many different ways to segment your customers into meaningful groups. However, chances are you may still be left with large groups that clump many different types of customers together.

CRM 52

CRM Groups Tips Video 52

Optimove

MARCH 1, 2021

It’s your customer’s birthday, your new, long-awaited collection is about to launch, and your customer just logged in to your site after being absent for a while. So, how do you go about prioritizing your CRM email campaigns? So, how do you go about prioritizing your CRM email campaigns? The 3 Main Types of Campaigns: 1.

CRM 52

CRM Sales Video Customer Journeys 52

Optimove

JANUARY 5, 2023

Innovative gaming brands understand that a customer-led approach has to be put at the forefront of their marketing strategy. Lottery VS Casino in CRM. Optimove marketing data analysts compared CRM performance of Casino and Lottery brands. Average Future Customer Value. Percentage of Recurring Campaigns. Retention Rates.

CRM 52

CRM Brands Multi-Channel Analysis 52

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. The answer is as obvious as it is overlooked: improve customer service.

Customer Service Training 153

Customer Service Training Training Brands Customer Service 153

Optimove

FEBRUARY 4, 2021

Do you know what the right ratio is between automated and non-automated campaigns for a healthy CRM Marketing strategy? Read on to learn what are the very first steps you need to think about and establish to start building a clever, automatic CRM Marketing strategy. They should account for 85% of your full CRM marketing campaigns.

CRM 52

CRM Strategy Marketing Measurement 52

Optimove

FEBRUARY 4, 2021

Do you know what the right ratio is between automated and non-automated campaigns for a healthy CRM Marketing strategy? Read on to learn what are the very first steps you need to think about and establish to start building a clever, automatic CRM Marketing strategy. They should account for 85% of your full CRM marketing campaigns.

CRM 52

CRM Strategy Marketing Measurement 52

Forcivity Salesforce

FEBRUARY 13, 2022

Generate Ongoing Revenue, Improved Customer Experience and Value with Sales Cloud One of the largest pain points we hear from companies is the frustration that comes with the time spent to understand and sort through customer data. Having the right CRM tool that scales with your company is vital. Want to learn more? Let's talk.

CRM 52

CRM Sales Customer Relationship Management Effort Score 52

Optimove

OCTOBER 5, 2020

Customers tend to give their money to companies that treat them well. The more customers feel the company “knows them,” the more likely they are to shop with that company. To do this, you can start by unifying your customer data, set lifecycle stages – and then segment your customers according to these stages.

CRM 59

CRM Video Brands Examples 59