Guest Blog: How to Engage Customers with Your Brand


This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Customers, employees, lead generation, or profit. Well, the best answer is customer engagement. What is customer engagement?

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Guest Blog: The Customer Experience’s Impact on Customer Churn


This week we feature an article by Nick Glimsdahl who writes about how customer retention should be a priority and how to avoid losing customers. To compound the cost, new customers are not nearly as likely to try new products or spend as much. So, customer churn is expensive.

Guest Blog: Converting Customers To Die Hard Fans


This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on?

Guest Blog: How Does AI Marketing Help Drive Customer Engagement?


This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Below are a few ways AIM can create higher levels of customer engagement.

5 Most Popular Customer Experience Blog Posts of 2017

Customer Bliss

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Customer Experience Labs: Your Strategic Weapon. Customer Experience Examples – 8 relevant ones.

How to Build an Awesome Blog Survey


A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines. Custom Thank You Page.

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Guest Blog: The Importance of First Impressions in Customer Service


Whether on the phone or in person, it’s important to train your employees the right way to interact with your customers. Customer service is one of the most important parts of doing business. One very important goal of customer service is to keep to consumer coming back.

Guest Blog: Ways to Improve Your Customer Experience Online


This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. What is the customer experience? Most of us are well-acquainted with the term “customer service”.

Guest Blog: Connect With Your Customers & Watch Your Business Grow


This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. In fact, nearly t wo-thirds (65%) of potential customers want to reach brands by phone.

Some kudos for our customer experience blog

Customer Bliss

RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog?

Guest Blog: Thank Your Customer With Actions Not Words


This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Organizations are irrelevant without customers. But not all businesses can boast of loyal customers.

Guest Blog: Digitizing the Customer Experience Without Losing the Customer


who argues that digital transformation is bringing customer experience to an entirely different level. Communities were smaller, shopping was local, and technology wasn’t there to either help or confuse the customer. This week we feature an article by John Boccuzzi Jr.

Guest Blog: The Rise of Chatbots in Customer Experience


This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. When used correctly, chatbots have the power to enhance marketing, sales, customer retention and more.

Guest Blog: Customer Service Trends for 2018


This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses.

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Guest Blog: Culture Starts at the Top


Without a leader who believes that today’s business success is about acquiring and retaining customers, you cannot even begin the process of building a culture. Leaders who are passionate about the customer are also passionate about creating culture and employee engagement.

Planning for 2018? These Blogs and Reports Should Help

NICE inContact

NICE inContact’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! New Omnichannel Customer Experience Research – How Well Are You Doing? Drive Revenue with Great Customer Experience, 2017 – Forrester Research.

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Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect


This week we feature an article by Christina Lutrell about understanding the shifting consumer experience while maintaining your customer’s trust. From a business perspective, mobile gives potential and existing customers the ability to onboard and transact wherever, whenever.

Guest Blog: Rhyme Your Way to Customer Satisfaction


This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken. This easy-to-remember rhyme will help you help your customer find satisfaction.

Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight


This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. I once heard about a car dealership who had customer satisfaction scores that were the impressively high.

Guest Blog: Why cross-team collaboration is essential for B2B customer support teams


Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. Walk in your customer’s shoes for a moment.

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5 Blogging Tips to Fuel Up Your Content Machine


Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too.

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Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience


As a reader of Shep’s blog, I’ll assume you know you’re in the people business. In fact, you probably spend time trying to inspire people (yourself and team members) to serve and create loyalty-building experiences for other people (customers).

Guest Blog: Customer Service in Retail – Infographic


This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. This offers an opportunity to delight the customer.

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Guest Blog: Why Convenience is a Key Differentiator in CX


This week we feature an article by Jaime Bailey who writes about how important convenience has become to the customer experience and how it is a necessity for providing a competitive edge in today’s marketplace. . Have you gone through your own company’s customer journey recently?

Guest Blogging for Amity!


Sharing the ideas of other Customer Success Professionals can help give our community a whole new perspective on the Customer Success world! We are looking for original articles that offer best practices, guides, and tips on the topic of Customer Success.

Guest Blog: How to Manage Customer Emotions


This week on our Friends on Friday guest blog post my colleagues, Thomas A. Stewart and Patricia O’Connell, write about how to manage customer emotions and ensure that employees know how to be empathetic. It is useful to look at customers’ emotions in several dimensions.

Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat


This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. .

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?


This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. But just what is customer lifetime value ? The challenge really lies in growing customer lifetime value.

Guest Blog: What Time Does Amazon Close?


This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken. I was among a group of bank customers standing in the rain at 8:55 am in front of the branch.

Guest Blog: Do customer experience teams take cyber security risks?


This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. The post Guest Blog: Do customer experience teams take cyber security risks?

Guest Blog: “Zhuzhing Up” Humans in the Contact Center


In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017.

Guest Blog: Omnichannel Customer Service – Why should you implement it in your business?


This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . Your potential customers want to buy quickly and comfortably through an integrated experience. Customer retention.

Guest Blog: Improving Customer Experience Using Employee Feedback Data


This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. They also understand your customers, perhaps better than your executive team. They Know Your Customers.

Guest Blog: Stop Wasting Money!


This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers.

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Top Customer Support Blogs, Communities, Podcasts and Newsletters


It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Customer support is undergoing a fundamental shift.

Guest Blog: How to Make Effective Customer Experience Strategies for a Software Development Company?


This week we feature an article by Charles Richard who shares an article about how important it is for software development companies to have a successful customer experience strategy. Let’s Get Acquainted With the Term Customer Experience. What is a Customer Experience Strategy?

Guest Blog: Are You Setting the Right Customer Experience Goals?


This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken. Time to start planning for your 2019 customer experience initiatives.

Guest Blog: 5 Surefire Ways to Improve Online Communication with Your Customers


This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . Talk to customers in real-time.

Guest Blog: Which Road Is Your Customer Experience On?


This week we feature an article by Ian Moyse who writes about how important it is to examine the customer journey you are providing. So, a customer who is clearly not satisfied and is requesting it to be dealt with is then put into an 8-week delay cycle, how does that address their complaint?

Guest Blog: Customer Feedback Loops – 3 Examples & Strategies


This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? But not all feedback is customer complaints. Why the customer feedback loop is important?