Guest Blog: The Customer Experience’s Impact on Customer Churn

ShepHyken

This week we feature an article by Nick Glimsdahl who writes about how customer retention should be a priority and how to avoid losing customers. To compound the cost, new customers are not nearly as likely to try new products or spend as much. So, customer churn is expensive.

How to Build an Awesome Blog Survey

GetFeedback

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines. Custom Thank You Page.

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5 Most Popular Customer Experience Blog Posts of 2017

Customer Bliss

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Customer Experience Labs: Your Strategic Weapon. Customer Experience Examples – 8 relevant ones.

Some kudos for our customer experience blog

Customer Bliss

RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog?

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Guest Blog: Ways to Improve Your Customer Experience Online

ShepHyken

This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. What is the customer experience? Most of us are well-acquainted with the term “customer service”.

Guest Blog: Connect With Your Customers & Watch Your Business Grow

ShepHyken

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. In fact, nearly t wo-thirds (65%) of potential customers want to reach brands by phone.

Planning for 2018? These Blogs and Reports Should Help

NICE Systems

NICE inContact’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! New Omnichannel Customer Experience Research – How Well Are You Doing? Drive Revenue with Great Customer Experience, 2017 – Forrester Research.

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Guest Blog: Thank Your Customer With Actions Not Words

ShepHyken

This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Organizations are irrelevant without customers. But not all businesses can boast of loyal customers.

5 Blog Posts on Your Customer Retention Strategy Value

One Millimeter Mindset

What is your current customer retention strategy value? I offer these five customer retention strategy value blog posts for your reading pleasure. While retaining customers is an art form, the relentless pace of technology change challenges the norm. So do your customers.

Guest Blogging for Amity!

Amity

Sharing the ideas of other Customer Success Professionals can help give our community a whole new perspective on the Customer Success world! We are looking for original articles that offer best practices, guides, and tips on the topic of Customer Success.

Guest Blog: 5 Surefire Ways to Improve Online Communication with Your Customers

ShepHyken

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . Talk to customers in real-time.

Guest Blog: How to Use FM Machine Learning and AI to Improve the Customer Experience

ShepHyken

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience.

5 Blogging Tips to Fuel Up Your Content Machine

360Connext

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too.

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National Customer Service Week Blog: Twenty Five Ways to Show Your Loyalty to Your Customers

Wired and Dangerous

Greetings, Welcome to this special blog marking National Customer Service Week – October 3 – 7. We hope you are delivering special care and appreciation to your customers this week but also every other week. Most customer relationships don’t end in conflict.

Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

ShepHyken

Live chat is a powerful tool that can help you reach your customer in a myriad of different ways. There is nothing more frustrating for a customer than dealing with a piece of technology that is hard to find and even harder to use. Hold your customer’s hand a little. Customize.

Guest Blog: Digitizing the Customer Experience Without Losing the Customer

ShepHyken

who argues that digital transformation is bringing customer experience to an entirely different level. Communities were smaller, shopping was local, and technology wasn’t there to either help or confuse the customer. This week we feature an article by John Boccuzzi Jr.

Top Customer Support Blogs, Communities, Podcasts and Newsletters

Kayako

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Customer support is undergoing a fundamental shift.

Guest Blog: The Rise of Chatbots in Customer Experience

ShepHyken

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. When used correctly, chatbots have the power to enhance marketing, sales, customer retention and more.

Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

ShepHyken

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Below are a few ways AIM can create higher levels of customer engagement.

Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017.

Guest Blog: Why Convenience is a Key Differentiator in CX

ShepHyken

This week we feature an article by Jaime Bailey who writes about how important convenience has become to the customer experience and how it is a necessity for providing a competitive edge in today’s marketplace. . Have you gone through your own company’s customer journey recently?

Guest Blog: Rhyme Your Way to Customer Satisfaction

ShepHyken

This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken. This easy-to-remember rhyme will help you help your customer find satisfaction.

Difficult Customers? Read this Customer Retention Blog Review.

One Millimeter Mindset

We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging. Our difficult customers test both our courage as well as our critical thinking skills.

13 More Customer Service Blogs You Should Bookmark

transcosmos Information Systems

Customer service is the support you offer your customers before, during, and after purchasing your product. The Groove HQ blog is a goldmine for customer service reads that are useful and engaging. Adrian Swinscoe is a sought-after speaker on customer experience.

Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight

ShepHyken

This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. I once heard about a car dealership who had customer satisfaction scores that were the impressively high.

6 Blog Posts on the Professional Value of Storytelling

One Millimeter Mindset

I offer these six blog posts on the professional value of storytelling for you today. Consider the overall relevance and importance of these six professional value of storytelling blog posts. Subscribe to my blog.

Guest Blog: Customer Service Trends for 2018

ShepHyken

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses.

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View ArticleWe’re not new to this. In fact, we’re way ahead of the pack.

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View ArticleWe’re not new to this. In fact, we’re way ahead of the pack.

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View ArticleWe’re not new to this. In fact, we’re way ahead of the pack.

Guest Blog: How to Manage Customer Emotions

ShepHyken

This week on our Friends on Friday guest blog post my colleagues, Thomas A. Stewart and Patricia O’Connell, write about how to manage customer emotions and ensure that employees know how to be empathetic. It is useful to look at customers’ emotions in several dimensions.

Guest Blog: Do customer experience teams take cyber security risks?

ShepHyken

This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. The post Guest Blog: Do customer experience teams take cyber security risks?

Guest Blog: What is Outsourced Customer Support and Why Do You Need it

ShepHyken

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. The right agency would remove the burden of customer support from your administrative team or other departments’ shoulders.

Guest Blog: Improving Customer Experience Using Employee Feedback Data

ShepHyken

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. They also understand your customers, perhaps better than your executive team. They Know Your Customers.

Guest Blog: Customer Service in Retail – Infographic

ShepHyken

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. This offers an opportunity to delight the customer.

Guest Blog: What Time Does Amazon Close?

ShepHyken

This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken. I was among a group of bank customers standing in the rain at 8:55 am in front of the branch.

Guest Blog: Stop Wasting Money!

ShepHyken

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers.