Talkdesk

DECEMBER 1, 2020

CX Philosophy: How a company identifies and adheres to a customer-first support model—often guided by a brand’s values—that informs contact center behavior, processes and resources. Workforce Management: How an organization assigns the right employees with the right skills to the right job at the right time to meet demand.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. People: Investing in your teams Knowledgeable people are a crucial resource.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

NobelBiz

FEBRUARY 13, 2024

These features range from managing calls to analyzing customer data. As agents familiarize themselves with the information, the system efficiently manages the dialing process, initiating calls to prospects. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

datastax

JUNE 20, 2019

Another day, another buzzword that surfaces in the data management space with promises of changing the way things are done. Companies that successfully implement an agile approach to data management are four times more likely to enjoy business outcomes that exceed shareholder expectations. What are the Benefits of DataOps? READ NOW.

Sports 69

Sports Analytics Software Employee Engagement 69

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. Analytics Maturity: Leaders, Challengers and Laggards.

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. Analytics Maturity: Leaders, Challengers and Laggards.

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

Alliance by IFS

OCTOBER 8, 2015

Mobile field service management solutions can provide a wide variety of features and benefits for service organizations, from time/material tracking and scheduling/ dispatching, to contract management, navigation, and reporting and analytics. For more information, you can download the white paper here.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

CSM Magazine

JANUARY 12, 2021

Start small and dedicate internal resources to the project, pre- and-post launch – conversational AI projects are not ‘plug and play’ and with machine learning, the more AI tools are used, the better they get. Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

Self Service 52

Self Service Average Handle Time Automotive Chatbots 52

Education Services Group

JUNE 21, 2018

There are times when you have to play the proverbial hand your dealt — from limited resources to tight budgets — but it is possible to overcome the stumbling blocks forcing them to rely on reactive data. Freedom to flex resources to capitalize on opportunities and course correct. PUT THE “PRO” IN PROACTIVE. OVERCOMING STUMBLING BLOCKS.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

Circular Edge

JUNE 5, 2019

To accomplish this, CFOs must partner with management teams across the organization to align everyone in achieving the same goals. These statistics from the Institute of Finance and Management (IOFM) paint a sobering picture for CFOs who want to harness outbound cash flows to help drive corporate growth and profitability.

Metrics 40

Metrics System Financial Analytics 40

Tricia Morris

AUGUST 11, 2015

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments.

Government 40

Government Customer Service Self Service Customer Centricity 40

SurveySparrow

APRIL 11, 2021

Meet the needs of different leads: Some of the most efficient lead nurturing strategies will include the use of data and analytics. An excellent lead nurturing strategy will contain a mix of content types such as emails, blog posts, white papers, social media posts, webinars, podcasts, etc.

Strategy 98

Strategy How To Effort Score Social Media 98

Magellan Solutions

MAY 3, 2020

They can use tools like Google Analytics to measure your marketing ROI and introduce your product and services to local customers via local SEO. . It enhances your credibility as it allows you to become a trusted resource in the industry. This tool helps you manage your online presence across the Google suite of websites.

Company 52

Company Social Media Marketing Competitive Advantage 52

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Seamless and consistent communications.

Brands 221

Brands Social Media Roadmap Contact Center 221

Uniphore

JANUARY 4, 2022

White Papers. Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Moni is a firm believer that time is a resource that companies in high-growth mode cannot afford to waste. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Seamless and consistent communications.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Help Scout

AUGUST 11, 2021

Bill’s experience is unique, at least in the tech world, in that he started his career in luxury resorts and hotel management. ClientSuccess also offers many resources for individuals with different learning preferences outside of blogs. Ebooks around topics like compensation and management. Tip sheets.

Customer Service 80

Customer Service eBook Leadership Resources 80

Kayako

OCTOBER 6, 2015

If you sell someone a social media management suite but don’t keep them up to date on industry best practices, for instance, they’ll find someone else that will. Use Google Analytics to find your best-performing content. You might not think you have the skills or resources to be able to make your own ebooks from scratch.

eBook 120

eBook Marketing Case Study Study 120

Education Services Group

APRIL 25, 2021

You might start with a fantastic human capital management program for your CS team. We’ve taken the concept of a mature CS organization and broken it into this framework to make the daunting task of constructing a scalable, effective practice more manageable and more efficient. Human Capital Management. In fact, I have.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

Comm100

FEBRUARY 7, 2018

Judging Resources and Support Availability. Will the vendor provide tools for custom knowledge management within your organization? Will the vendor support deep customer database customization, including custom lead and contact management? Judging Resources and Support Availability. Customizing Your Software.

Software 103

Software Customer Engagement Engagement Social Media 103

Avaya

JANUARY 29, 2019

Now new and current customers can get the latest software updates with fewer IT resources and upfront costs than traditional, premises-based software deployments. Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management.

Engagement 67

Engagement Customer Experience Contact Center e-support 67

CSM Magazine

FEBRUARY 14, 2017

Customer relationship management (CRM) is a moving target of definitions and associations. First and foremost CRM can help the customer reach the best resource to deal with their query. CRM can also be used for case management. Voice analytics. Colin Hay explains. billion in 2017.

CRM 40

CRM Engagement Net Promoter Score Analytics 40

Calabrio

MAY 3, 2017

They spend hard-earned resources on surveys, focus groups and other outbound customer feedback channels without realizing that this very same data lives a few doors down in their very own contact center. Manage customer expectations. It’s time to widen the VoC lens. Creating topics for future content marketing efforts.

Contact Center 100

Contact Center Meeting Infographics Advertising 100

Esteban Kolsky

MARCH 13, 2018

The total cost of operations of customer support departments will decrease over time as technology and corporate processes are leveraged as part of operations and personnel costs will trend down over time – this is a way to say that depending on who you manage your budgets, this may be a better metric to use than the others introduced above.

Customer Experience 107

Customer Experience Customer Journeys Customer Centricity CRM 107

Uniphore

JANUARY 19, 2022

White Papers. Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Our Mission. Board of Directors. Testimonials. Trust Frictionless agent verification. Learn More.

Infographics 26

Infographics Case Study Omni-Channel Analytics 26

Bold360

NOVEMBER 30, 2016

Of course, the manpower required to effectively manage and maintain these various communication systems is substantial, and it often doesn’t make sense for companies to invest the overhead required for such an all-encompassing initiative. What resources will a chat bot require? What functions will it serve?

Chatbots 40

Chatbots Strategy Self Service ROI 40

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. By giving your customers a resource of accurate, reliable information that you’ve created, you’ll have more control over the experience, your customers will receive accurate information, and your brand reputation will stay intact. Link to Additional Resources. Infographics.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

BirdEye

DECEMBER 14, 2022

Paying attention to your social media analytics can give you insights into your target audience and help you decide what content will work best for your business, when to post your content , and how to adjust your content strategy as your business grows online. Need multiple hands to manage video and chat. Infographics.

Social Media 98

Social Media eBook Infographics Entertainment 98