NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. Social Media Marketing Metrics. monitor brand heath.

Social Media 65

Social Media Report Survey Marketing 65

NetBase

OCTOBER 10, 2019

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! And how it relates to brand marketing, because it does! We’ll connect it back to the social analytics insight brands can capture in NetBase as we go! Very much so.

Social Media 53

Social Media Analytics Marketing Video 53

NetBase

NOVEMBER 28, 2018

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Brand Analysis Report.

Social Media 54

Social Media Report Analysis Analytics 54

NetBase

AUGUST 1, 2019

Is your brand doing everything it should be to capture the EMEA market? Our 2019 EMEA Social Media Market Survey Report answers that question, and more. And brands in every category need to become omnipresent and create eCommerce offerings to counter the loss. And how these marketers view analytics is telling.

Social Media 53

Social Media Report Survey Marketing 53

Thematic

AUGUST 16, 2022

At a recent Friday team session, Thematic delved into our customers' world by doing a brand survey. For each brand, we gave a score (1-5) and a reason for the score. Here’s what I found: If we go by overall score and sentiment, Thematic’s favorite brand is Marvel. The price of pizza matters to Thematic!

Brands 71

Brands Entertainment Social Media Comparison 71

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

NetBase

JUNE 10, 2019

Brands main competition online is often themselves, as they get in their own way pursuing marketing avenues that just don’t work for their business. They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Against what?

Social Media 43

Social Media Competitive Advantage Comparison Metrics 43

NetBase

SEPTEMBER 26, 2018

It’s important that social media analytics be available to power all aspect of your brand operations. NetBase Pro puts powerful social media insights in the hands of users in all kinds of roles – especially those who aren’t seasoned analysts. For global brands, geographical insights are invaluable.

Social Media 40

Social Media Analytics Brands Report 40

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

NetBase

MAY 20, 2019

With more than 500 million active daily users , Instagram is the hottest platform for brands to be on right now. We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Let’s get started! The Changing Face of Instagram.

Analytics 58

Analytics Banking Airlines Comparison 58

NetBase

AUGUST 26, 2019

Let’s see how this social media taste test shapes up – and which brand is truly loved by all the land. They’re particularly not excited about the buzz the sandwich is getting, like it’s something brand new to put a pickle on top. And brand perception is everything. Brand Perception is Everything.

Social Media 56

Social Media Comparison Video Trends 56

NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. A brand analysis will show what you don’t know, and offers ideas around ways to approach these elusive online inhabitants. Let’s check it out! Who Are You?

Social Media 53

Social Media Analysis Marketing How To 53

NetBase

DECEMBER 16, 2019

Wasting budget on a social site that your target segment doesn’t frequent is tragic, and easily avoided by using social analytics to determine channel targeting! Understanding the sources your social analytics tool is retrieving data from is step one. Social Analytics Sources that Inform Channel Targeting.

Analytics 52

Analytics Advertising Social Media Metrics 52

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? In this article we will cover vital information on: Why brands’ searching isn’t always enough and how filters can help pull specific information you’re looking for. as of June 20.

Retail 98

Retail Consumers Social Media Apparel 98

NetBase

APRIL 23, 2020

Brands must be vigilant around being honest and spreading facts, not fear as they pivot to adopt a more understanding, relatable tone with their consumers. Generating positive brand mentions with credible sharing is key. Brand Mentions Must Happen. Using social listening , we can see consumer sentiment around COVID-19.

Brands 67

Brands Advertising Social Media Consumers 67

NetBase

MAY 27, 2020

The rise in popularity of Direct to Consumer (D2C) sales is accelerating and brands seek to recover from COVID-19. A timeline comparison graph is a handy tool to help businesses see how conversation around a topic has expanded. And customers who found the ease and comfort of buying directly from brands will likely continue to do so.

Brands 97

Brands Strategy Consumers Trends 97

NetBase

JULY 27, 2020

But since COVID-19 hit, brands are considering fewer choices for consumers. Brands offering everything from toilet paper to cars are scaling back to ease pressure on factories and stores, instead devoting time and money toward extra, seemingly unnecessary items. With Consumers, Brands See Less as More. It makes sense.

Consumers 59

Consumers Brands Comparison Social Media 59

ReviewTrackers

AUGUST 5, 2020

There’s an old adage that every interaction your customer has with your brand is marketing. Traditionally, customers discovered brands via advertising and marketing efforts. There are more online reviews and social media posts than ever. Social Media Link ). Is Customer Experience Really Marketing?

Customer Journeys 122

Customer Journeys Customer Experience Marketing Social Media 122

SurveySparrow

FEBRUARY 18, 2024

But if you wish to skip to the alternatives, feel free to jump right ahead: Top Customer Thermometer Alternatives Now, if you want to take a sneak peek at the alternatives, I have added a table at the end Table of Comparison Off we go! Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

SurveySensum

MARCH 6, 2024

Hot Tip: Consider using Google Analytics to keep track of traffic trends. This, in turn, leads to higher brand loyalty, better product-market integration, and recurring income. Make sure that time and circumstance are the same for both subjects when comparisons are being made.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

Kitewheel

FEBRUARY 1, 2019

Our readers who follow social media closely may have known about the most liked post on Instagram. For as impactful as 18,623,432 likes may be, those reactions are nothing in comparison to the new king of instagram. But why does this matter to Customer Journey Analytics? And rightfully so. Enter the Egg.

Customer Journeys 49

Customer Journeys Analytics Comparison Social Media 49

GetFeedback

SEPTEMBER 24, 2018

First Impression: Brand content. For many consumers, content is the first touchpoint they have with a brand and can strongly influence their purchasing. Social media posts on your company’s account. Competitor Comparison: Your website. Content marketing can be on site and even off site.

Social Media 170

Social Media Comparison Consumers Analytics 170

NetBase

FEBRUARY 21, 2019

How far back should you go when analyzing social media? For some use cases such as real-time brand monitoring and alerting in the event of a crisis, a few months may be sufficient to alert you to a sudden change in mention volume and sentiment. Here we see comparison of the PyeongChang and Rio Games. We think so!

Analytics 40

Analytics Industry Social Media Analysis 40

SurveySensum

FEBRUARY 1, 2024

Trustpilot says 9 out of 10 people read reviews before buying something, and 66% trust a brand more if they see good online reviews. Building Customer Loyalty : Listening to customers builds trust and loyalty, making them more likely to stick with a brand. So, it’s super important to listen to the voice of the customer.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Software Tools 52

BirdEye

NOVEMBER 14, 2023

Facebook As one of the most widely used social media platforms, Facebook presents an immense opportunity to expand your business’s reach. Pro tip: Repurpose your Facebook reviews by turning them into social media posts! SuperMoney SuperMoney is a banking review site and financial comparison platform.

Financial 59

Financial Banking Social Media Comparison 59

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. So let’s explore. GetFeedback has a limitation here.

NPS 52

NPS Multi-Channel Survey Feedback 52

NetBase

MAY 26, 2020

Brands really require nuanced social listening options to sort it all out. Such an important distinction to understand when basing strategic decisions on your social analytics intel. But with the introduction of Facebook Shops, the social media giant is quickly getting its name in the conversation.

Ecommerce 97

Ecommerce Social Media Retail e-support 97

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

MAY 14, 2019

Tasked with providing products and services that are ‘better than yesterday’s best’ is where most CPG brands find themselves living these days. And we see many of these brands consistently clearing that hurdle thanks to customer experience (CX) analytics informed by Next Generation Artificial Intelligence (AI). Green is Good.

Analytics 43

Analytics Consumers Effort Score Comparison 43

SurveySparrow

NOVEMBER 20, 2022

Customization and branding. Data, reporting, and analytics. Freshdesk Vs Zendesk: 7 Points of Comparison. The first point of comparison is, of course, the pricing. Customization and branding. Now we move on to Freshdesk vs Zendesk Round 2: Customization and branding. . Data, reporting, and analytics.

Self Service 52

Self Service Comparison Analytics Gamification 52

NetBase

AUGUST 6, 2020

It reveals ways to overcome any number of challenges, if your brand is listening effectively. We’ll explore how social listening and other tactics look here, as well as: Taking a bird’s eye view of competitive intelligence. Insights into the competition are evolving 24/7 through social media and online publications.

Social Media 68

Social Media Analysis Consumers Competitive Advantage 68

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Analyze the gathered feedback with the cutting-edge technology of Text analytics software.

Automotive 52

Automotive Tools Feedback CRM 52

TechSee

DECEMBER 17, 2019

Price comparison websites and deal-related search engines enable customers to shop around for better prices and service packages. Be active on the communication channels that your customers frequent, including local forums and social media. The opportunity is massive. Establish trust and Communication.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage Comparison 136

NetBase

JUNE 10, 2020

As communities reopen for business, brands need to be ready to accommodate the reverse culture shock that consumers are feeling. We are sharing insight here that brands need to bolster their reopening efforts, including: Understanding what reverse culture shock is and how to accommodate it. Understanding Reverse Culture Shock.

Culture 73

Culture Social Media Consumers Analysis 73

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. What are social media metrics?

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98