5 Best Experience Management Metrics
ClearAction
OCTOBER 12, 2022
Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Sales Velocity is another key to LTV. It is the cycle between (a) customer awareness of a need to buy from you and (b) getting money in your bank account. XM annuities generate massive ROI. This is the key to quantifying XM ROI!
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