2023 Consumers Multi-Channel Survey 
Optimove
DECEMBER 21, 2023
Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Key takeaways: Consumers are subjected to marketing fatigue across industries. This post highlights Optimove 2023 surveys of more than 2,000 consumers.
BirdEye
SEPTEMBER 6, 2023
Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally?
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Optimove
MAY 30, 2023
Our May 2023 survey of marketers shows that for the second year in a row, respondents continue to allocate more of their budget for acquisition marketing versus retention marketing, despite consumer spending uncertainty, and that new customer acquisition can cost five times more than retaining an existing one.
SurveySparrow
JULY 23, 2023
But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. Various factors, including technological advancements, changes in consumer expectations, and broader societal changes, can drive these trends.
Lumoa
FEBRUARY 14, 2024
The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own.
SurveySensum
OCTOBER 23, 2023
The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Why Look For GetFeedback Alternative?
Optimove
AUGUST 31, 2023
In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers.
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