ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. What is customer self-service? What is required for customer self-service?

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Self Service Strategy Video Knowledge Base 52

CSM Magazine

NOVEMBER 3, 2022

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. SMS and Web Chat Gaining Traction.

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Virtual Agent Telecommunications Contact Center Customer Experience 52

West Monroe

NOVEMBER 12, 2023

Utility leaders overwhelmingly reported an increase in profit in 2022, far outpacing any other industry surveyed. The State of Digital Product Adoption in Utilities Here are the product trends, customer-centric approach, and digital transformation strategies that will define the utility industry. Get The Infographic

Infographics 52

Infographics Financial Customer Centricity Report 52

SurveySensum

JUNE 4, 2024

Conducting market research is crucial for understanding customer needs, analyzing competitors, and making informed decisions. These tools are essential for making informed business decisions, understanding customer needs, and developing effective marketing strategies. But for small businesses, this journey is not that easy.

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Tools Marketing Analysis e-support 52

Eptica

MAY 12, 2022

Date: Thursday, May 12, 2022 Author: Pauline Ashenden - Demand Generation Manager 7 steps to a successful contact centre cloud migration. Published on: May 12, 2022. Four ways to avoid customers having to repeat themselves. Read the full article on our parent company Enghouse Interactive’s site here.

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Self Service Infographics Trends Interaction 71

BirdEye

JULY 14, 2023

Customer reviews are essential to garnering interest in your service or product, but convincing customers to leave them is challenging. Unless they had a very positive or negative experience, customers are unlikely to provide feedback — unless you make it worth their while. How do you get authentic customer reviews?

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Guidelines Social Media Policies Exceptional Customer Service 95

ShepHyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. CMSWire) Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re going to be in charge of it.

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Customer Service Hospitality Airlines Hotels 14

Uniphore

JANUARY 19, 2022

Infographics. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. The Twilight Rally Series track day is on March 10, 2022. Tuesday, February 22, 2022 6 a.m. Reserve your seat now for the Meet & Greet Briefing Dinner on February 22, 2022. Thursday, March 10, 2022 5 p.m. U-Self Serve.

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Infographics Case Study Omni-Channel Analytics 26

ShepHyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important? What is Customer Retention?

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Customer Service Customer Retention Customer Service Strategies Infographics 134

SmartKarrot

AUGUST 11, 2022

Here are some areas where you can implement automation to level up your business strategies: Marketing: Recent research by Gleanster, a research firm, found that 51% of companies currently use marketing automation to improve customer communications with email automation, at all stages of the customer journey. Like what you are reading?

Strategy 10

Strategy Social Media Chatbots Sales 10

BirdEye

DECEMBER 14, 2022

Infographics 8. Polls, infographics, webinars, and contests are all forms of interactive content that can drive engagement. Promotional content often includes coupons, discount codes, and early access, making it a format that converts followers into customers. Infographics. Infographics make for great educational content.

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Social Media eBook Infographics Entertainment 98

BirdEye

SEPTEMBER 14, 2022

How can you reach new customers and grow your business? Build relationships with customers and prospects through email marketing 7. Plumbing companies can use these methods to reach new customers and grow their businesses. In addition, plumbing marketing can help you reach new markets and expand your customer base.

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Strategy Marketing Social Media Advertising 98

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course!

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NPS Retail Net Promoter Score Effort Score 52

TechSee

JANUARY 4, 2022

Check out our year in review infographic for a visualization of TechSee’s 2021. We’ve pivoted and stretched to help a wider range of industries offer their customers better experiences with technology. Guides customers through unboxing and setup of consumer electronic devices. 2021 Year in Review. A Year of Growth.

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Self Service Insurance Innovation Infographics 109

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints?

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Touchpoint Interaction e-support Infographics 52

ProProfs Chat

OCTOBER 25, 2021

In such a scenario, you may not want your loyal customers to switch to your competitors. . But, no matter how hard you try, it isn’t easy to read your customer’s mind. So what can you do to retain your customers? Is it even possible to track your customer behavior? What Is a Customer Feedback Tool.

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