The Ultimate CX Infographic, 2018

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®. Customer experience Infographic ROI of Customer Experience

Mastering Customer Experience Metrics (Infographic)

Experience Matters

As an organization’s customer experience efforts mature, CX metrics become a critical guidepost for all of its activities. You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Five Steps For Building A Strong CX Metrics Program The State of CX Metrics, 2017.

15 Customer Experience Trends for 2018 (Infographic)

Experience Matters

” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicLast month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.”

{Infographic} Getting More Referrals

Michelli Experience

The Ultimate Customer Experience Infographic, 2015

Experience Matters

Once again, Temkin Group is publishing a new infographic for CX Day. You can see the full infographic below. Here are links to: Download a printable infographic (.pdf). Customer experience Infographic ROI of Customer Experience

ROI of Customer Experience (Infographic)

Experience Matters

People always ask about the connection between customer experience and business results. In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. Filed under: Customer experience , Infographic , ROI of Customer Experience.

ROI 249

Propelling Experience Design (Infographic)

Experience Matters

This infographic provides an overview. Here are links to download different versions of the infographic: Infographic: in .jpg png format Here are some of the reports with data included in the infographic: Propelling Experience Design Across The Organization 2018 Temkin Emotion Ratings State of CX Management, 2018. The post Propelling Experience Design (Infographic) appeared first on Customer Experience Matters®.

Outstanding Experience Design {Infographic}

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Outstanding Experience Design {Infographic} appeared first on Joseph Michelli. Customer Experience Infographic experience design infographic

Guide to Organizational Culture Change (Infographic)

Experience Matters

We regularly help companies create cultures that are more customer-centric. So it seemed like a fun idea to create an infographic on the topic. You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ […].

Six Laws of Customer Experience (Infographic)

Experience Matters

The most dowloaded content that I’ve published is our free eBook, The Six Laws of Customer Experience. It continues to be very popular because it uses simple language and concepts to describe what we call “the fundamental truths about how organizations treat customers.” ” We’ve developed an updated infographic that brings the laws to life. The post Six Laws of Customer Experience (Infographic) appeared first on Customer Experience Matters®.

The Ultimate Customer Experience Infographic, 2014

Experience Matters

In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic. You can see a vertical infographic below or: Click here to download the vertical infographic (.pdf).

{Guest Infographic} Portrait of a Mobile Consumer

Michelli Experience

Infographic originally published to VoucherCloud.com & design by Maureen Sanford. Business Customer Engagement Customer Experience Customer Service Guest Post Infographic Mobile commerce Mobile Consumer Mobile data

Employee Engagement Primer (Infographic)

Experience Matters

That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. You can download the infographic (or poster) below. Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.jpg file Infographic […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement Infographic

State of Voice of the Customer (Infographic)

Experience Matters

Voice of the Customer (VoC) programs are a central part of most customer experience efforts. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customer

State of Voice of the Customer (Infographic)

Experience Matters

Voice of the Customer (VoC) programs are a central part of most customer experience efforts. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […]. Here’s some interesting data snippets from the recent report, State of VoC Programs, 2016.

Business Sustainability Infographic

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Business Sustainability Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D.

Customer Centricity | Infographic

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Customer Centricity | Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D.

Building A Strong Voice of The Customer Program (Infographic)

Experience Matters

Voice of the Customer (VoC) programs are a critical component for many CX efforts. This infographic examines those efforts. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: State of VoC Programs, 2017 Renovating Your Voice of the Customer Program. Customer Connectedness Customer experience Infographic Voice of the customer

Customer Journey Mapping [Infographic]

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Customer Journey Mapping [Infographic] appeared first on Joseph Michelli. + Joseph A. Michelli, Ph.D.

The Power of Customer Journey Thinking (Infographic)

Experience Matters

I hate to break this news to you, but your customers most often interact with your organization because they have to, not because they want to. That’s why it’s critical for organizations to understand and to design experiences for their customers’ journeys. A few year ago, we introduced the concept of Customer Journey Thinking (TM). It’s a simple tool for employees across an organization to continuously focus on customers’ journeys.

{Infographic} Empathetic Design

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Empathetic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D.

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience Infographic

15 Customer Experience Factoids From 2015 (Infographic)

Experience Matters

Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from across many of our reports: You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster […]. Customer experience Infographic

{Infographic} Getting More Referrals

Michelli Experience

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

The Untapped Value of Employee Engagement (Infographic)

Experience Matters

We created this infographic called “The Untapped Value of Employee Engagement” with some of our employee engagement research. If you like the infographic, then here are some other download formats that are made for prinintg: Click here to download the.pdf.

Humanize Customer Experience (Infographic)

Experience Matters

As part of our focus on this topic, we put together this infographic that focuses on how we can Humanize CX. It identifies six fundamental characteristics of human beings—Hopeful, Intuitive, Self-Centered, Emotional, Motivated, and Social—that you need to keep in mind when you’re thinking about your customers and employees. The post Humanize Customer Experience (Infographic) appeared first on Customer Experience Matters®. Customer experience Humanize CX

{Infographic} Empathic Design

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Empathic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D.

The Top 5 Women Customer Experience Influencers [Infographic]

CloudCherry

Over the years, women have played an immense role in shaping Customer Experience. So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. DELIVER GREAT CUSTOMER EXPERIENCES!

{Infographic} Transforming Optimism on Transformation

Michelli Experience

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

{Infographic} Recovering Business Trust

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Recovering Business Trust appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D.

Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year. The post Collage of 2018 Customer Experience Infographics (So Far) appeared first on Customer Experience Matters®. Customer experience Infographic

CX Metrics: Immature, But Improving (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster in pdf, poster in png Filed under: Customer Connectedness, Customer experience, CX measurement, Infographic. Customer Connectedness Customer experience CX measurement InfographicHere are some of insights from the report, State of CX Metrics, 2015.

The Top 5 Women Customer Experience Influencers [Infographic]

CloudCherry

Over the years, women have played an immense role in shaping Customer Experience. So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. DELIVER GREAT CUSTOMER EXPERIENCES!

{Infographic} When The Customer Is Wrong – Should The Business Be Right?

Michelli Experience

Business Customer Engagement Customer Experience Customer Service Customer Value Human Performance Joseph Michelli Leadership Consulting Leadership Keynote Customer Experience Design Infographic Management The Michelli Experience

Employee Engagement: A Goldmine of Untapped Value (Infographic)

Experience Matters

In other words, you can’t be customer-centric unless you have a highly engaged workforce. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Employee Engagement Competency & Maturity, 2017 Employee Engagement Benchmark Study, 2017. The post Employee Engagement: A Goldmine of Untapped Value (Infographic) appeared first on Customer Experience Matters®.

The Four CX Core Competencies (Infographic)

Experience Matters

It outlines the blueprint to building a customer-centric organization. We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. Compelling Brand Values: Deliver on your brand promises to customers. 4 CX Core Competencies InfographicHopefully you’ve read our FREE report, The Four CX Core Competencies.

{Infographic} When It Matters Most

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} When It Matters Most appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D.