Uniphore

JANUARY 4, 2022

Infographics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention?

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

CSM Magazine

NOVEMBER 3, 2022

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. SMS and Web Chat Gaining Traction.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

Uniphore

JANUARY 19, 2022

Infographics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. The Twilight Rally Series track day is on March 10, 2022. © 2022 Uniphore.

Infographics 26

Infographics Case Study Omni-Channel Analytics 26

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course!

NPS 52

NPS Retail Net Promoter Score Effort Score 52

Magellan Solutions

AUGUST 9, 2021

This is the time to plan what will set you up for success in 2022 and beyond. So how exactly can you attract quality leads for your business in 2022? . This kind of exclusive content makes customers feel included in your brand while also raising interest in your product. Customer Experience. B2B Personalization.

B2B 40

B2B Trends Chatbots Call Center 40

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. Here is an infographic.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65