AWS Machine Learning

JUNE 22, 2023

is the leading cross-platform global game company that provides gambling products and services. Utilizing data streamed through LnW Connect, L&W aims to create better gaming experience for their end-users as well as bring more value to their casino customers. Headquartered in Las Vegas, Light & Wonder, Inc.

Hospitality 87

Hospitality Metrics Automotive Connections 87

Clarivate

OCTOBER 24, 2023

To keep pace with the changing landscape of sites of service for surgical procedures, medical device companies are under pressure to evolve their sales and marketing strategies to the expanding non-hospital market. According to Clarivate data, traditional inpatient procedures are increasingly shifting to outpatient settings.

Sales 52

Sales Strategy Hospitality Data 52

AWS Machine Learning

APRIL 19, 2023

Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business.

Sports 79

Sports Training Effort Score Multi-Channel 79

Seaton CX

NOVEMBER 1, 2022

In the year 2022, everyone has heard the words “customer experience”—maybe even spouted those words in a meeting to defend their opinion—but they don’t always know what the words mean. Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. C reate a CX movement in your company. Join us!

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. However, if you’re a business-to-business (B2B) company selling software to large enterprises, you’ll want to focus on platforms like LinkedIn. As of July 2022, TikTok has reached one billion monthly active users. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Call Experts

FEBRUARY 12, 2020

In 2019, automatic call distribution sported 23.3% through 2022. Set up your company for success with AI-Powered HR Automation. AI-powered Call Out Lines save you time and keep your company compliant. Call Experts Named as a Top Third-Party Verification Company by Clutch.co. What is IVR, and how much does it cost?

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

AWS Machine Learning

NOVEMBER 22, 2022

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. Retail or B2C companies selling various products or services.

Analysis 72

Analysis CRM System Groups 72

Retently

APRIL 5, 2024

However, with technological advancements, now most companies operate in both spaces: in-store and online. It’s about stepping into a space where digital signage is more than just screens but what draws you into a deeper connection with a brand. Traditionally retail refers to the sale of goods and services through physical stores.

Retail 78

Retail Engagement Strategy Customer Experience 78

NetBase

NOVEMBER 1, 2019

By 2022, the total audience is expected to increase to 645 million.”. Brands seeking partnerships with any gaming company could perform similar insight analysis and uncover audience adjacencies that connect with their own consumer market. How does eSports stack up against other cultural mainstays online?

Brands 40

Brands Entertainment Advertising Analysis 40

Thematic

SEPTEMBER 13, 2022

We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. These themes and trends inform strategic action within a company, to improve their products and services. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

NetBase

NOVEMBER 1, 2019

By 2022, the total audience is expected to increase to 645 million.”. Brands seeking partnerships with any gaming company could perform similar insight analysis and uncover audience adjacencies that connect with their own consumer market. How does eSports stack up against other cultural mainstays online?

Brands 40

Brands Entertainment Advertising Analysis 40

C Space

JULY 21, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. While the two companies have since operated separately, from eBay’s perspective, not much changed. The Brand Move Roundup – July 21, 2020. eBay acquired PayPal in 2002 and spun it off in 2015.

Brands 52

Brands Transportation Sales Innovation 52

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Pulse 2022? I can pretty vividly remember the first Pulse conference I attended back in 2013. Would events ever go back to normal?

Social Media 45

Social Media Conference NPS Customer Success 45

AWS Machine Learning

SEPTEMBER 9, 2022

With Ground Truth, you can use workers from either Amazon Mechanical Turk , a vendor company of your choosing, or an internal, private workforce to enable you to create a labeled dataset. This workforce can be employees in your company or third-party workers who have domain and industry knowledge of your datasets.

Groups 80

Groups Training Sports Data 80

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SurveySensum

JULY 20, 2023

companies lose $136.8 billion per year due to customers switching companies for reasons that could have been avoided. Churn 1: High-Spending Customers Stopped Shopping With You When customers who used to spend a lot of money at your company suddenly stop shopping, it’s called high-spending customer churn.

Retail 52

Retail Feedback How To Self Service 52

AWS Machine Learning

SEPTEMBER 6, 2023

Christensen recommends that large companies maintain small, nimble divisions that attempt to replicate this phenomenon internally to avoid being blindsided and overtaken by startup competitors. Over the years, McDonald’s partnered with multiple companies that have products targeted at children, such as Nintendo and Disney.

Training 103

Training Advertising Data Examples 103

BirdEye

SEPTEMBER 14, 2022

If you’re a plumbing company, you know that marketing is essential to your success. Plumbing companies can use these methods to reach new customers and grow their businesses. It helps you increase your search engine ranking so that potential customers see your plumbing company first during their online searches.

Strategy 98

Strategy Marketing Social Media Advertising 98

BirdEye

MAY 17, 2023

A mission statement is any action-based declaration outlining the reason your company does what it does. A good mission statement provides your company with tangible, real-world purpose and benefits. Mission statements serve as the guiding light for companies to grow, build, and lead from the front. Look no further.

Examples 98

Examples Innovation Sports Social Media 98

ChurnZero

JANUARY 13, 2023

2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! CX and CS finally get recognized as a team sport. Joel Passen , co-founder, Sturdy. AI is real and it works.

Trends 98

Trends Customer Success Chief Customer Officer Customer Journeys 98

C Space

SEPTEMBER 16, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. The company launched a Fitbit Premium service last month, but its stock is flat from the beginning of the year. Things didn’t look much different for the more entrenched fitness companies.

Brands 40

Brands Tourism Travel Retail 40