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The Happiest Employees of 2021 — And Their Connections to Customers

Kerry Bodine

As I looked at Comparably’s recent ranking of the 100 companies with the happiest employees in 2021, something struck me: In one way or another, many of top-scoring companies have a strong focus on customer experience. Comparably’s ranking is a good starting point to draw tighter connections between happy employees and happy customers.

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Join eGain at KMWorld Connect 2021

eGain Blogs

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? 16 November 2021 | 11:45 am—12:00 pm ET. Join us at KMWorld Connect 2021! Connect with our team over chat at any time. FAQ: [link].

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Live Chat Benchmark Data 2021

Comm100

How did agent and customer experience change, and what does this mean for 2021? Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Download Now. Download Now.

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7 New Technologies to Improve Customer Service in 2021

TechSee

COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. Based on research , more and more companies will be taking customer emotions into account in 2021 and beyond. The post 7 New Technologies to Improve Customer Service in 2021 appeared first on TechSee.

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2021 Community Predictions

What does 2021 have in store for the community profession? These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online.

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Small Business Guide to Live Chat in 2021

Comm100

If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on).

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Shep’s 2021 Top 10 Business Predictions

ShepHyken

So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. The word for 2021 will be empathy. Customers enjoy feeling connected—when companies know who they are—even if it’s at a digital level. The post Shep’s 2021 Top 10 Business Predictions appeared first on Shep Hyken.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

Brands that connect with customers on a personal, emotional level will be more successful than others. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT 6 Ways to Make Your Employees More Human.

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Street cred? Best-selling author of The Art of the Start 2.0,

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AI and Automation: Don't Get Caught in the Wake of Progress

Speaker: Brian Morin & Helena Chen from SmartAction

2021 has not shaped up to be the live agent apocalypse predicted 5 years ago. Key takeaways: Understand the nature of the 4th industrial revolution & the connection to contact centers. August 11th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT Are we nearing the end of the live agent era?

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Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. July 8, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Best practices for using customer data to drive return visits.