Oracle
APRIL 1, 2019
Today, the omnichannel customer experience (CX) is quickly evolving into the core brand CX. Brands designing and delivering their omnichannel customer experience have more opportunities to get their CX right. Here’s how the view of omnichannel is evolving in the year ahead. ” Eliminating friction between channels.
Hero Digital
DECEMBER 27, 2018
If integrating omni-channel customer experiences is part of your 2019 plan, you can prepare for success by addressing these 4 internal factors first: 1. For instance, a paint manufacturer does not manage the contractors who have substantial influence over the paint purchases of consumers. Departmental Silos.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
DECEMBER 11, 2018
2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. At its best, it is preferred by consumers and profitable for the enterprise.
NICE inContact
JULY 21, 2020
Each year, we survey more than 2,500 consumers across the globe to discover the latest on their real-world habits and opinions on a wide spectrum of customer service-related topics. Then we slice and dice the results, including by generational groups, to uncover useful insights such as year-over-year trends.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers.
NICE inContact
JUNE 26, 2019
One top demand is for true omnichannel customer service , no matter the channel. We reported in the 2018 NICE inContact Customer Experience (CX) Transformation Benchmark that 91% of consumers expect a seamless omnichannel experience. Afterall, delivering on the omnichannel promise takes some effort. Is it worth it?
delighted
JUNE 3, 2021
Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. Omnichannel retail will be the new normal.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day.
Expert insights. Personalized for you.
108 
Let's personalize your content