CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

. “Our previous system didn’t provide any tracking and didn’t allow for effective reporting so we relied heavily on email and manual processes, including paper-based forms, which significantly impacted the time required and office resource for all operational processes.”

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

NOVEMBER 14, 2023

. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services. “This required an extensive resource to support and, when it worked it worked well, but one small glitch and the process fell apart,” he continued.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” For more information please visit www.bigchange.com.

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. The job scheduler is designed to help companies increase the number of jobs completed using existing resources.

Travel 52

Travel Customer Relationship Management CRM System 52

Oracle

FEBRUARY 23, 2018

A robust Customer Relationship Management (CRM) or web analytics tool will help generate insightful data about your customer base. Digging deeper and getting to know your customers’ behavior can lead to more personalized customer journeys and segmentation.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Specialising in the installation and maintenance of automatic gates, barriers and bollards, ASE Autogate has reduced its reliance on resource and time intensive paperwork by 50 per cent using BigChange.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information, please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. For more information please visit www.bigchange.com.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Groups 52

Groups Management Customer Relationship Management CRM 52

ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 76

Customer Service Airlines CRM Social Media 76

Oracle

JANUARY 29, 2018

Greater automation of production often means more modular and customized products to sell (C), more focus on smart pricing (P), and more rapid response to customers (Q) in a competitive market place. There are challenges ahead in 2018 for CPQ, but riding on the crest of some positive macro trends, it’s an exciting place to be.

Trends 42

Trends Software CRM Customer Relationship Management 42

CSM Magazine

JULY 4, 2022

These benefits have combined to save VME more than £120k per annum and reduced its administrative resource by 80 percent. We are also reducing harmful emissions with home working, advanced scheduling and sharing of resources with other BigChange users. “Here at VM Elevators we care!”

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

NOVEMBER 22, 2023

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JANUARY 10, 2023

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

NOVEMBER 8, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. In many instances, our clients are receiving their post-work completion packs before our engineers even return to base, using the benefit of real time information sharing.”

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Using the BigChange platform, Dyno-Rod is already saving a day a week in the administrative resource it requires to run its team of mobile service engineers whilst more efficient job scheduling and tracking has boosted capacity and profitability, helping to strengthen the business and support growth. ” continued Crowley.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.” For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

JANUARY 17, 2022

“Since implementing BigChange we have seen real time savings and productivity gains resulting in better quality of service, reduced resources and costs, and increased client and customer satisfaction,” commented Raaj Bharania, Pinnacle Group Business Manager.

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

MARCH 30, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. We now feel we own our system rather than the other way round!” For more information please visit www.bigchange.com.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

DECEMBER 2, 2021

BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. For more information please visit www.bigchange.com.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

MARCH 16, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions. For more information please visit www.bigchange.com.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

CSM Magazine

NOVEMBER 2, 2021

BigChange is a complete job management platform bringing together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and online portal into one simple to use and easy to integrate platform.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

Experience Investigators by 360Connext

JULY 30, 2019

How can we really see the return on the investment of time and resources in customer experience work? Seeing the results requires discipline in connecting the customer outcomes and reporting to business results. Connecting Experience Metrics with Business Results. This is a struggle on many teams. ' Click To Tweet.

Customer Experience 137

Customer Experience Net Promoter Score Effort Score Metrics 137

CSM Magazine

JULY 12, 2022

Supplied by BigChange, the complete job management platform dynamically schedules work for a nationwide team of upholsterers which is shared, via an app, to mobile phones that synchronise in real time with the back-office solution. “Using BigChange we can automatically schedule and track our team.

Management 11

Management Customer Relationship Management CRM Report 11

CSM Magazine

AUGUST 1, 2017

By the 25th May 2018 all organisations serving customers across Europe need to comply with the new legislation. From a Customer Service point of view, any Customer Relationship Management system needs to access and report on the above. Regardless of the UK leaving the EU. WHO is using the data.

Wireless 58

Wireless Customer Experience Policies Loyalty 58

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. “BigChange has helped us evolve as a business,” added Tom Mills, Group Director at D2 Facilities.

Management 52

Management Customer Relationship Management CRM System 52

SurveySparrow

AUGUST 13, 2020

You might want to send links and other resources from your website to that person. Sendinblue offers both email automation tools and customer relationship management functions. For example, let’s assume you would like to send an email to somebody when they subscribe to any book on your website. Sendinblue.

How To 95

How To ROI Tools Measurement 95

Circular Edge

FEBRUARY 29, 2024

Held in Chicago, Illinois, April 10-12 at the McCormick Place convention center, Modern Customer Experience 2018 will bring together thousands of marketing, commerce, sales and customer service professionals to share best practices and insights on meeting the expectations of today’s empowered customers.

Sales 52

Sales Conference Customer Relationship Management ROI 52

CSM Magazine

FEBRUARY 7, 2024

JBC Industrial Services, the industrial boiler and burner service and maintenance provider, has rolled-out an integrated mobile workforce and enterprise resource planning (ERP) system. With BigChange JBC now have a single system incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, and live tracking.

Industry 52

Industry Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 30, 2023

” Since implementing BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools, Burry has seen its business increasingly grow.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52