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Twin Cities Business Journal 2019 Chief Financial Officer (CFO) of the Year—Calabrio’s Jenny Kray

Calabrio

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. The post Twin Cities Business Journal 2019 Chief Financial Officer (CFO) of the Year—Calabrio’s Jenny Kray appeared first on Calabrio.

Financial 100
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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Trends 208
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Magellan Solutions joins CeBIT Australia 2016

Magellan Solutions

IBPAP delegation to CeBIT Australia 2016. Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Contact us today. Sitel Philippines Corporation, Startek, Spi Global, TaskUs Inc.,

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Zenarate Reports Continued Rapid Growth with AI Simulation Training and Appoints Dan Mitzner as New Chief Marketing Officer

CSM Magazine

Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. . Canada, Mexico, Philippines, India, and Europe.

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What were the top customer service trends of 2016?

Eptica

Date: Thursday, January 12, 2017 What were the top customer service trends of 2016? To help we’ve analyzed all 100+ posts published on the Eptica blog in 2016, and picked a top ten, based on a combination of readership and industry feedback. Published on: January 12, 2017. What do the findings mean for companies?

Trends 48
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Contact Center Training Events with Myra Golden

Myra Golden

August 10, 2016 1:00pm ET – 2:00pm ET. Myra’s Aikido principles have earned rave reviews from such clients as Johnson & Johnson, McDonald’s, Coca-Cola, Ally Financial, Nationwide, the Insurance Consumer Affairs Exchange and more. August 10, 2016 1:00pm ET – 2:00pm ET. September 14, 2016 1:00pm ET – 2:00pm ET.

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Contact Center Training Events with Myra Golden

Myra Golden

August 10, 2016 1:00pm ET – 2:00pm ET. Myra’s Aikido principles have earned rave reviews from such clients as Johnson & Johnson, McDonald’s, Coca-Cola, Ally Financial, Nationwide, the Insurance Consumer Affairs Exchange and more. August 10, 2016 1:00pm ET – 2:00pm ET. September 14, 2016 1:00pm ET – 2:00pm ET.