CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. “This was time consuming and also introduced the potential for errors. . “BigChange just works for us,” she continued.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. For more information please visit www.bigchange.com.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. “A healthy cash flow is something that all businesses strive for and that’s what BigChange Pay is all about,” says Jonathan Isaacs, Product Marketing Manager, BigChange.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Notifications can be customised, for example, to alert the driver and/or to an assigned member of staff to manage overall fleet compliance and ensure fee payment on time.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

SEPTEMBER 6, 2023

Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working. ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CX Journey

DECEMBER 20, 2017

The Accenture 2013 Global Consumer Pulse Survey found that 58% of customers are frustrated with inconsistent experiences from channel to channel. Important as it is, there frequently aren’t enough resources - or hours in the day - to manage phone calls in the midst of an already-packed schedule.

Communication 137

Communication Brands Social Media Touchpoint 137

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. . “‘where are you? “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Helen Dewdney

FEBRUARY 28, 2020

Stephen Agar, managing director of letters at Royal Mail, said: “We are operating in a tough market at present, under the threat of making a loss by 2021.” It appears that Royal Mail again needs to put up prices to cover repeated mistakes by its management. But why are they threatened with making a loss? rise on previous year.

Policies 73

Policies Leadership Report Course 73

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. . ’ They were also under-supported,” Field continued. .

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. About BigChange. For more information please visit www.bigchange.com.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. From any internet enabled device managers can see where crews are, where they have been and where they are due next. ” About BigChange.

Company 59

Company Customer Relationship Management CRM Innovation 59

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. They need a performance management platform that provides them an individual, intuitive dashboard that will alert them immediately if they are off track. Myth #2: Remote work is for startups.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. BigChange didn’t just sell their system to the management they communicated the benefits to the users, and they made the decision. About BigChange.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

ijgolding

AUGUST 12, 2018

Customer Relationship Management. Customer Management. In 2013, I conducted an independent research study to understand exactly what it was that customers ‘wanted’ from organisations. What customers ‘wanted’ in 2013, is unlikely to be remarkably different in 2018. They include: Customer Experience. Customer Focus.

Customer Journeys 185

Customer Journeys Customers Airlines Social Media 185

Customer Bliss

APRIL 19, 2019

I wish I knew the power of creativity and how to leverage that consistently when I was a brand manager.” Starting as an intern, he moved up the ranks working different product categories and brands, including Dove where he led the groundbreaking “Beauty Sketches” (Titanium GP in 2013). I love what I do.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange. “BigChange has been a real eye opener,” commented Sam Crowley, Managing Director of Dyno-Rod’s Cork office. ” continued Crowley.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

Talkdesk

MARCH 31, 2020

Call center fraud, which usually takes advantage of records migration or lack of authentication to extort money from larger financial institutions, has skyrocketed by 350% between 2013 and 2019. In order for the contact center to maintain strong relationships, companies must guarantee the safety and protection of customer data.

Contact Center 60

Contact Center Call Center Financial Technology 60

CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

Comm100

SEPTEMBER 28, 2021

By introducing Comm100 Live Chat in September 2018, CBS saw immediate success in reaching digital-first customers. CBS introduced Comm100 AI Chatbot to manage the simple, repetitive questions that were taking up a substantial amount of the agents’ time. Denny Michaud, Customer Relations Manager, Canadian Blood Services.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

CSM Magazine

JANUARY 17, 2022

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange. Supporting over 300,000 homes, 200 schools and 100 public and private buildings, Pinnacle is one of the UK’s largest facilities management providers.

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

FEBRUARY 19, 2021

BigChange, the mobile workforce management technology company, today announced that EDF has selected its pioneering JobWatch system to support the delivery of metering and energy services in the UK. . EDF’s Energy Solutions division will use BigChange’s JobWatch system to manage the activities of field engineers serving business customers.

Transportation 52

Transportation Innovation CRM System 52

CSM Magazine

MARCH 16, 2022

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Quora uses the BigChange field service management software which it says is enabling it to win new public sector tenders. BigChange has helped it achieve all three. “As About BigChange.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . Trustee particularly like the automated scheduling and routing, ensuring the best allocation of resources, optimised and backed with useful management information, such as the calculated cost of each job.

Technology 52

Technology CRM Customer Relationship Management Financial 52