CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. “This was time consuming and also introduced the potential for errors. . “BigChange just works for us,” she continued.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . Trustee particularly like the automated scheduling and routing, ensuring the best allocation of resources, optimised and backed with useful management information, such as the calculated cost of each job.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. For more information please visit www.bigchange.com.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. “A healthy cash flow is something that all businesses strive for and that’s what BigChange Pay is all about,” says Jonathan Isaacs, Product Marketing Manager, BigChange.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

NOVEMBER 28, 2019

Subscan UDS, the UK utility, drainage, and survey company, has implemented a high tech mobile workforce system from Leeds technology company BigChange. . Subscan has a particularly strong commitment to quality and the company is ISO accredited for their management of quality, environmental, and health and safety. About BigChange.

Technology 52

Technology System Survey CRM 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Notifications can be customised, for example, to alert the driver and/or to an assigned member of staff to manage overall fleet compliance and ensure fee payment on time.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

SEPTEMBER 6, 2023

Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working. ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

NICE inContact

SEPTEMBER 30, 2019

The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. You need the technology infrastructure to make it a reality. This type of performance management tool will give supervisors room to breathe easy.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. . “‘where are you? “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Nate Knox, Applications Support with LMCU, noted that other institutions were offering live chat solutions, and LMCU saw a need to keep up technologically.

Customer Service 223

Customer Service Chatbots Banking Engagement 223

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. “However, before BigChange we didn’t use the latest technology. . “However, before BigChange we didn’t use the latest technology.

Company 59

Company Customer Relationship Management CRM Innovation 59

Customer Bliss

APRIL 19, 2019

“The expectations of people, thanks to technology, are different. Technology: How can it be used to improve the guest service both in the store and outside of it? Food/Food technology: There are a lot of initiatives around cleaning up ingredients and sourcing of official colors and flavors. I love what I do.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. . ’ They were also under-supported,” Field continued. .

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. About BigChange. For more information please visit www.bigchange.com.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. BigChange didn’t just sell their system to the management they communicated the benefits to the users, and they made the decision. About BigChange.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. ” AinsCo Fire and Security, formerly M P Electronic Fire and Security, turned to BigChange when it was looking to invest in technology as part of a major rebranding exercise.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange. “BigChange has been a real eye opener,” commented Sam Crowley, Managing Director of Dyno-Rod’s Cork office. ” continued Crowley.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

Talkdesk

MARCH 31, 2020

To do so, companies must equip their security and information technology (IT) teams with the appropriate tools. Call center fraud, which usually takes advantage of records migration or lack of authentication to extort money from larger financial institutions, has skyrocketed by 350% between 2013 and 2019.

Contact Center 60

Contact Center Call Center Financial Technology 60

CSM Magazine

FEBRUARY 19, 2021

BigChange, the mobile workforce management technology company, today announced that EDF has selected its pioneering JobWatch system to support the delivery of metering and energy services in the UK. . About BigChange. For more information visit www.bigchange.com.

Transportation 52

Transportation Innovation CRM System 52

CSM Magazine

JANUARY 17, 2022

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange. Supporting over 300,000 homes, 200 schools and 100 public and private buildings, Pinnacle is one of the UK’s largest facilities management providers.

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

MARCH 16, 2022

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Quora uses the BigChange field service management software which it says is enabling it to win new public sector tenders. BigChange has helped it achieve all three. “As About BigChange.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

CSM Magazine

NOVEMBER 2, 2021

Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 per cent since implementing field service management software from BigChange. For management, BigChange really does bring peace of mind. About BigChange. For more information please visit www.bigchange.com.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

CSM Magazine

AUGUST 11, 2020

The North East’s largest housing association, Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange. “The system now gives us vital management information. Rolling out the new system has proved easier than expected.

CRM 52

CRM System Travel Innovation 52

CSM Magazine

MARCH 18, 2021

Heatforce, the Cardiff-based national heating company, has used the latest mobile technology to boost its independent customer service rating by 25 percent in just 6 months. Management were also able to keep a tight control on the business using a handy BigChange management app.

Customer Service 52

Customer Service CRM System Innovation 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” In fact, Moore and Levie were with us at the first Pulse all the way back in 2013. If it’s not fun, it’s not on our agenda.

Industry 52

Industry Conference Fashion Customer Success 52