Team Support
JANUARY 9, 2024
Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?
CX University
SEPTEMBER 11, 2018
In 2016, they lost 340 patent examiners, allowing them to boast a 96% retention rate. But despite the organization’s clear focus on technology and innovation, the primary focus of employee engagement initiatives is much broader. The USPTO has grown by more than 50% since 2006 and so is represented by multiple generations.
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Kayako
APRIL 12, 2022
Quick Heal Technologies is a leading provider of internet security tools and anti-virus software, serving millions of users worldwide. Namecheap is a leading domain registrar and technology company that offers domain registration, hosting packages, and related services. Discover Kayako Single View.
Vonage
AUGUST 7, 2017
A leisurely company standard like “we strive to answer all emails within 48 hours,” which may have been fine in 2006, shows a misunderstanding of what satisfactory customer service calls for in 2016. Magic can mean going above and beyond without prompting.
GlowTouch
MAY 17, 2022
Significant events of 2006: Nintendo released the Wii gaming console NASA launches the New Horizons space probe Saddam Hussein goes on trial GlowTouch introduces NOC services Okay, one of those may be a little different from the others in that it has a daily impact on any organization with a network operations center.
CSM Magazine
MAY 25, 2023
Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between. Here they explain the importance of effective training and development for contact centre staff.
Vonage
OCTOBER 2, 2017
A leisurely company standard like “we strive to answer all emails within 48 hours,” which may have been fine in 2006, shows a misunderstanding of what satisfactory customer service calls for in 2016. Magic can mean going above and beyond without prompting.
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