Team Support

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

Technology 59

Technology Chatbots Call Center Social Media 59

CSM Magazine

NOVEMBER 27, 2020

The webinar participants were asked whether insurers were using technology such as chatbots and conversational AI to triage customer enquiries coming into the contact centre, so that routine enquiries could be answered via a digital assistant, allowing contact centre colleagues to focus on the most critical calls.

Insurance 98

Insurance How To Chatbots Wait Times 98

datastax

APRIL 18, 2019

As it turned out, Alsop never made it into the Nostradamus Hall of Fame, and, as you probably know, the “last mainframe” was most definitely not unplugged in 1996 as predicted…nor in 2006…nor in 2016…nor, very possibly, at any point in my lifetime or yours. Wait too long and you’re no longer master of your own destiny.

Banking 66

Banking Conference System Technology 66

Optimove

NOVEMBER 14, 2019

Casino Science is an analytics and data science solutions provider for casino operators. Founded in 2006, the company powers communications and payments for the iGaming, eCommerce, ticketing and charity sectors and was recently named as the 28th fastest growing company in the UK. The company, which sent 2.5

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

ClearAction

OCTOBER 16, 2019

That’s not as impossible as it seems, given the promises of today’s technologies. Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. Digital marketing and predictive analytics are vital to real-time customer experience effectiveness.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

CSM Magazine

JUNE 27, 2018

Recent advances in artificial intelligence (AI), spurred on by technology giants such as Alphabet, Amazon and IBM, are making AI-based technology much more accessible to customer service departments in every sector. The advance of AI. Going beyond chat. million Euros in 2014.

Chatbots 40

Chatbots Insurance Case Study System 40

Natalie Petouhof

MARCH 6, 2017

An early champion of online video who was instrumental in Google’s 2006 acquisition of YouTube, Susan now oversees YouTube’s content and business operations, engineering and product development. He is currently working on his latest series, “STAR,” which premiered on Fox in December 2016. of Cerebellum Capital, Inc.,

Culture 40

Culture Company Competitive Advantage Conference 40