Team Support

JANUARY 9, 2024

Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s.

Technology 59

Technology Chatbots Call Center Social Media 59

Vonage

AUGUST 7, 2017

Make sure you’re defining satisfactory customer service correctly; make sure what you’re providing truly is satisfactory by contemporary customer standards. Magic can mean going above and beyond without prompting. Read the entire story – and see the photos – here.).

Customer Service 240

Customer Service How To Omni-Channel eBook 240

Vonage

OCTOBER 2, 2017

Make sure you’re defining satisfactory customer service correctly; make sure what you’re providing truly is satisfactory by contemporary customer standards. Magic can mean going above and beyond without prompting. Read the entire story – and see the photos – here.)

Customer Service 120

Customer Service Omni-Channel How To eBook 120

CSM Magazine

OCTOBER 15, 2019

For much of their history, utilities haven’t had to pay too much attention to customer experience (CX). The focus in many areas, has tended to be on technologies that supported infrastructure and reduced operational costs. But today’s customer expects much more. She joined Striata in 2006 as Head of Email Marketing.

Communication 40

Communication Retail Study Innovation 40

Optimove

NOVEMBER 14, 2019

Founded in 2006, the company powers communications and payments for the iGaming, eCommerce, ticketing and charity sectors and was recently named as the 28th fastest growing company in the UK. This award-winning technology company provides innovative and reliable software to over 400 online gaming brands worldwide.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

ClearAction

OCTOBER 16, 2019

It balances growth of revenue and profit, short-term and long-term, and interests of customers, employees and investors. That’s not as impossible as it seems, given the promises of today’s technologies. Digital marketing and predictive analytics are vital to real-time customer experience effectiveness.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

SmartKarrot

JANUARY 18, 2022

Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors.

Company 11

Company e-support Customer Journeys CRM 11