CX University

SEPTEMBER 11, 2018

In 2016, they lost 340 patent examiners, allowing them to boast a 96% retention rate. The organization is also one of the only branches of government that pays its own bills, earning over $3 billion in revenue annually to support its staff and costs while providing vital services to the US innovation economy. Gartner: Stamford, CT.

Management 209

Management Employee Engagement Government Engagement 209

ijgolding

SEPTEMBER 15, 2016

Chatbots – computer programs that mimic conversations with users by using artificial intelligence (AI) – are the latest technology trend to hit the webchat world. Chatbots aren’t a new creation; they were used in the digital world in 2006 as part of a marketing campaign for the horror flick When a Stranger Calls.

Chatbots 0

Chatbots Examples Innovation Customer Experience 0

Michelli Experience

JULY 11, 2017

I first heard about “ it” in a Harvard Business article in 2016 and subsequently have been asked about “it ” by clients and colleagues alike. “ It is this “same logic” that drew my support for the chief customer officer (CCO) concept around 2006. It” is yet another entrant into the C-suite. “It“ We’ve Been Here Before.

Chief Customer Officer 113

Chief Customer Officer Customer Experience Management Consulting 113

CSM Magazine

MAY 25, 2023

Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between. Here they explain the importance of effective training and development for contact centre staff.

Training 52

Training Retail Government Employee Engagement 52

CSM Magazine

OCTOBER 15, 2019

The focus in many areas, has tended to be on technologies that supported infrastructure and reduced operational costs. Digital innovation and customer expectations. While customers may continue to have a limited choice when it comes to utilities, the sector still faces disruption from innovative new players.

Communication 40

Communication Retail Study Innovation 40

Optimove

NOVEMBER 14, 2019

Founded in 2006, the company powers communications and payments for the iGaming, eCommerce, ticketing and charity sectors and was recently named as the 28th fastest growing company in the UK. With extensive experience and a portfolio of over 400 games, premium online casino software developer iSoftBet is at the vanguard of games innovation.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

Retently

SEPTEMBER 17, 2018

As of 2016, the company had an NPS of 72 – one of the highest in the technology industry – following a decrease in 2018 to a score of 63. Whether you run a technology business or have an unrelated brand and want to learn from Apple’s amazing success, the factors below can help you improve your customer loyalty and retention : 1.

NPS 102

NPS Net Promoter Score Loyalty Omni-Channel 102