CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." So was born what might appear to be another fad in the field of leadership. Image courtesy of Amazon Today I'm pleased to share a guest post by Paul Laughlin.

Leadership 80

Leadership Innovation Customer Insights Tips 80

Beyond Philosophy

SEPTEMBER 17, 2020

Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. . Moreover, annual reports often have statements from the CEO and other leadership about the company’s plans.

Fashion 163

Fashion Financial Study Report 163

Lumoa

JANUARY 23, 2018

Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? So, there is a problem.

Analytics 304

Analytics NPS Financial Analysis 304

Beyond Philosophy

JUNE 2, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Wegmans has constructed and sustained a culture where the customer truly comes first, and customer experience is the barometer by which it measures success. Michael Lowenstein, Ph.D., Wegmans invests a tremendous amount in employee training.

Customer Centricity 60

Customer Centricity Retail Leadership Training 60

Qualtrics

APRIL 12, 2021

The fourth and fifth bullets in the ensuing list might be read as a succinct summary of Bezos’ approach to business: “We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. Sometime in 2005 [a team of Jeff’s executive leaders met].

Innovation 26

Innovation Leadership Competitive Advantage eBook 26

Amity

APRIL 7, 2016

What Happens When Customer Success Reports to Executive Leadership? Executive Leaderships Needs to be Invested in Customer Success Before Anyone Else. Executive Leaderships Needs to be Invested in Customer Success Before Anyone Else. Customer Success is an entirely new business function.

Customer Success 69

Customer Success Leadership Sales Report 69

Customer Bliss

NOVEMBER 15, 2016

The first, published in 2005 is “Customer Service: Utility Style” this is a primer outlining strategies to provide excellent customer service. These programs offer energy savings ideas and solutions to all customer segments. The programs invest over $500M in energy efficiency annually.

Chief Customer Officer 0

Chief Customer Officer Industry Social Media Conference 0

Second to None

JANUARY 22, 2019

Rather than deflecting this blame to future purchases, the brands at the top of their industry are consistently monitoring and updating their organizational philosophies to ensure they are curating a company culture that allows employees to perform up to expectations. In 2016, 62.9 percent of the world’s population owned a mobile phone.

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40