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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Implementing ESG standards requires tremendous resources, long-term investment, and sometimes an entire overhaul of a company’s infrastructure and processes.

How To 177
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Demonstrating socioeconomic impact – a historical perspective of ancient wisdom and modern challenges

Clarivate

It can become an onerous distraction: difficult to measure and rarely the main impetus behind research effort. As a result, he was given access to the ‘resources of the city’ – a city that made other military uses of his innovative research, although we weren’t there to check those metrics. In the third century B.C.E.,

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Survey Unveils NFL Bettors’ Preferences to Help Sports Betting Operators Drive Deeper Player Engagement and Implement Responsible Gambling Strategies?? 

Optimove

81% budget, 92% aware of responsible gambling resources.  Above all, starting with player data, a sports betting site can integrate responsible gambling resources to encourage healthy betting habits. First-time depositors (FTD) in the online gambling industry measure of new players to iGaming sites. 61% engage in live bets. 

Sports 52
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Part 3: The Strategic Role of B2B Customer Support

Team Support

Opportunities for automation and self-help include: Workflow and Routing : Establishing workflow rules can assure that cases can be directed to the most qualified support resources or automatically trigger events to help expedite cases resolution.

B2B 89
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7 Key benefits to feedback loops, plus examples

BirdEye

A negative feedback loop measures overall satisfaction to create a positive experience for customers and reduce churn. You can also proactively collect feedback by using additional resources, such as a net promoter score survey, also known as an NPS survey, or gathering information from employees working directly with customers.

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Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. Well, that requires resources. Finally, you measure it. It was a tough audience. One of the guys asked, “How much money are we going to get back by doing this?”. If not, you won’t.

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Customer Experience Professionals: Why We Do What We Do

ijgolding

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. IG: Experience, experience, experience.