SurveySensum

JULY 17, 2023

Harness the power of AI, VR, and AR to give your customers exceptional experiences like self-checkout, fast issues resolution using AI chatbots, and many more. It provides multichannel support via chatbots on Amazon accounts for quick resolution and telephonic conversation with representatives. No Holdup At Checkout Please!

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Harness the power of AI, VR, and AR to give your customers exceptional experiences like self-checkout, fast issues resolution using AI chatbots, and many more. It provides multichannel support via chatbots on Amazon accounts for quick resolution and telephonic conversation with representatives. No Holdup At Checkout Please!

Retail 52

Retail Strategy Customer Experience Sports 52

Answer Dash

OCTOBER 15, 2018

Our panel offered a variety of perspectives and insights about AI, and participants seemed to be in various stages of adoption of these new applications, including chatbots, automation of lead scoring, and customer data analysis.

B2B 76

B2B Marketing Customer Experience Touchpoint 76

GlowTouch

APRIL 28, 2020

This is where a chatbot can be a huge difference-maker. Most bots can be programmed to handle basic customer support inquiries, and even routine transactions. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

JUNE 12, 2020

Automation: Free your agents’ time by automating tasks through chatbots, automatic ticketing, recording and backing up inquiries and setting up automated responses. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

Smith+co CX

JANUARY 30, 2018

If someone had told me twenty years ago that much of the discussion on customer experience in 2018 would be dominated by chatbots, apps and emojis - I would have half-suspected an alien takeover. Have the aliens landed? On many levels, the customer experience is almost unrecognisable to that of even one decade ago.

Culture 28

Culture Leadership Airlines Brands 28

LiveChat

APRIL 10, 2019

started once we discussed the future of LiveChat, the first chat application in our portfolio, mainly regarding its back end. In 2002, we started to build our main product, LiveChat. Can I still use the integration with ChatBot? After the migration to LiveChat, your ChatBot integration will be still active.

Chatbots 5

Chatbots Technology Software Survey 5

BirdEye

OCTOBER 31, 2023

SEO Image SEO Image has been around since 2002 and is headed by Alan Rabinowitz. Cons: NetReputation takes a more reactive stance. They talk a lot about making negative content disappear rather than preventing it. It can take a while to see results. The company handles SEO optimization as well as online reputation management.

Company 110

Company Management Social Media How To 110

Magellan Solutions

FEBRUARY 24, 2022

Chatbots can successfully solve 80% of customer problems . But Chatbots can be used to get specific information from leads as well. To do this, set up questions with your chatbot that people must answer before they can be a lead. Using this data, marketers can build multi-step buyer journeys that CRMs can use to qualify leads.

Social Media 40

Social Media B2B B2C Sales 40

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Virtual agents or chatbots. At the time, they didn’t make a lot of waves. The company was tiny and their product was one of many in a fairly crowded market. But it’s not the only piece of the puzzle. Self-service support tools have come a long way in the last few years.

Self Service 48

Self Service Company Virtual Agent Software 48

GlowTouch

JANUARY 15, 2021

Interact with customers using live chat or chatbot features. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Create & track tasks. Create and edit email templates for efficiency & consistency. Schedule meetings. Create landing pages. Manage ads.

Tools 52

Tools Self Service CRM Infographics 52