GlowTouch

OCTOBER 16, 2020

Chatbots are not particularly apt at addressing complex inquiries or unique requests, which could lead to a dissatisfied customer; in this application, live chat agents are far superior. Email support is also more time consuming than chatbots or phone support. There are also some drawbacks. About GlowTouch. Tonya Morgan.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

DECEMBER 10, 2020

AI is not confined to chatbots or other self-service tools, though those are popular with some people. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Trends 52

Trends Customer Service Self Service Contact Center 52

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Instead of traditional sales staff, they’ve sold enterprise-grade software primarily through a self-serve model. Using Automation to Increase Revenue and Sales Efficiency. At the core of their business, they’ve used technology to scale in 3 ways: Automating sales.

Self Service 48

Self Service Company Virtual Agent Software 48

GlowTouch

JULY 10, 2020

With support agents spending an estimated 90% of their time constantly repeating the same answers to commonly asked questions, the live chat option is a wonderful way to enable such basic support without eating up all of the agent’s time on “assembly line” phone calls. Reduced Costs. About GlowTouch. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 2, 2020

Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time. If customers expect an authentic experience and an automated chatbot greets them instead, chances are they will end the interaction. Use Canned Messages Responsibly. Tonya Morgan.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Answer Dash

OCTOBER 15, 2018

Many of the new software applications on the market focus on this most critical precursor to sales. Sometimes content needs only to inform and educate; at other points in the sales funnel, content can shed light on specific product benefits and attributes. Demand Generation As always in marketing, generating demand takes center stage.

B2B 76

B2B Marketing Customer Experience Touchpoint 76

GlowTouch

JUNE 12, 2020

Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Transfer the query to a different support team or sales team. When customers call a support center or type into a chat window, they have several expectations : They expect not to repeat themselves to different agents.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52