Comm100

FEBRUARY 1, 2023

By meeting student expectations, live chat has allowed TRU to connect with more prospective and current students. Read the full story here – Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments 2. This solution is easily integrated with Zendesk Support for omnichannel support.

Effort Score 229

Effort Score Wait Times Video Communication 229

GlowTouch

DECEMBER 10, 2020

AI is not confined to chatbots or other self-service tools, though those are popular with some people. This is also a good channel for getting ahead of issues or explaining the nuances of new products and it an evolution of: Omnichannel support: chat, phone, email, messaging apps, and other avenues are all available.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

OCTOBER 16, 2020

Chatbots are not particularly apt at addressing complex inquiries or unique requests, which could lead to a dissatisfied customer; in this application, live chat agents are far superior. Email support is also more time consuming than chatbots or phone support. There are also some drawbacks.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

JUNE 12, 2020

Agents who are not adept in handling social media, email, and chat may become overwhelmed. The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 10, 2020

With support agents spending an estimated 90% of their time constantly repeating the same answers to commonly asked questions, the live chat option is a wonderful way to enable such basic support without eating up all of the agent’s time on “assembly line” phone calls. Reduced Costs.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 28, 2020

This is where a chatbot can be a huge difference-maker. Most bots can be programmed to handle basic customer support inquiries, and even routine transactions. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends 52

Trends Self Service Social Media Call Center 52

SurveySensum

JULY 17, 2023

Harness the power of AI, VR, and AR to give your customers exceptional experiences like self-checkout, fast issues resolution using AI chatbots, and many more. It provides multichannel support via chatbots on Amazon accounts for quick resolution and telephonic conversation with representatives. No Holdup At Checkout Please!

Retail 52

Retail Strategy Customer Experience Sports 52