ShepHyken
FEBRUARY 18, 2024
How to Become One of the Top Customer Satisfaction Companies by John Dijulius (John Dijulius) Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out with high customer satisfaction scores for delivering exceptional service in the United States. Seriously, there are good tips.
Maru Group
FEBRUARY 7, 2022
In a market already in flux, neobanks and financial technology firms (fintechs) are maximizing this missed opportunity by providing customers with deeply satisfying experiences from start to finish. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts.
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Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. The new experience standards, with empathy at the core, go beyond technology: they rely on human values. Leaders must also communicate the quantitative and qualitative benefits to executives to secure continued investments in digital technologies.
Oracle
JANUARY 6, 2020
For much of its existence, however, the shopping cart has faced questions of its value to consumers and businesses. As consumers grew more and more comfortable with shopping from the convenience of their desktops and laptops, however, legal matters almost derailed the technology. Born in Oklahoma. One company forced to pay $2.5
transcosmos Information Systems
JULY 24, 2018
Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements in science and technology. However, IT outsourcing services have also evolved to address new forms of threats.
Centercode
AUGUST 20, 2020
As the industry gets rocked with viral and economic disruption, consumers want more for their money. Meanwhile, the audience leveraging technology is broader than ever before — meaning the demand for seamless and delightful product experiences is the highest it’s ever been. Everyone is adapting their roadmaps to this new reality.
Michelli Experience
DECEMBER 30, 2015
I have long stopped doing “New Year’s resolutions” since I’ve repeatedly lost and gained back the same 10 pounds I have been resolving to lose since 2001. Focused attention directed to the people (not the technology) that surrounds us may be one of the greatest sources of interpersonal power in the year ahead. Now gratitude….that
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