NetBase

DECEMBER 4, 2019

We’ll explore the many ways the wrong social analytics solution, offering inaccurate insight , could result in brands misunderstanding potential market opportunities. The folks at Excite felt that their technology was equally good and refused. Join us as we analyze memorably misinformed business decisions in our “Bad Data Series.”

Data 52

Data Analytics Social Media Trends 52

PeopleMetrics

OCTOBER 3, 2019

Often, people think they can create a world-class VoC program themselves using a low-end technology tool, but this can be risky ?— At PeopleMetrics, not only do we help our clients design a world-class VoC program, but we also help tell the story via various analytical techniques. especially when building your initial program.

Tools 60

Tools Survey CEM ROI 60

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it.

Contact Center 121

Contact Center Call Center Self Service Chatbots 121

Gainsight

OCTOBER 19, 2018

However, there are still a lot of questions surrounding this technological advancement. While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. The Limit Does Not Exist…Yet.

Customer Success 100

Customer Success Data Strategy Analysis 100

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. He architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations.

Management 41

Management Automotive Leadership Effort Score 41

Think Customers

NOVEMBER 4, 2019

percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.” Power’s data and analytics division, tells CNBC.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Customer Interactions

DECEMBER 12, 2011

If the tragic events of 9-11-2001 taught us one thing, it’s that a system that compartmentalizes information and relies on manual efforts to link critical data is doomed to be reactive and inefficient. Ultimately it takes a commitment to leveraging technology to “tear down the walls” between security information silos.

Industry 29

Industry Banking Government Analytics 29

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team.

Feedback 62

Feedback Customer Experience ROI Industry 62

Kustomer

FEBRUARY 29, 2024

Reporting and analytics Like most customer service software, Gorgias includes an in-built reporting and analytics feature. Lastly, with a robust analytics and reporting system, track your team’s performance, discover trends, and fine-tune your processes. Additionally, its knowledge hub or Help Center is relatively basic.

e-support 52

e-support Feedback Multi-Channel Self Service 52

SurveySparrow

DECEMBER 4, 2020

There was a time when conducting surveys was a time-consuming process, but thankfully, that is not the case anymore, thanks to technology. Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.”

Comparison 52

Comparison Survey Net Promoter Score Tools 52

Grade.us

JUNE 17, 2019

April of 2001, we re-formed the company as Orbit Media Studios, now doing websites. Right away I knew I had to learn SEO, and I had to learn analytics. Most of our clients are looking for results in the tangible, sort of analytics way, but also a lot of intangible things. We'll find out in the analytics. Building the car.

Banking 39

Banking Ecommerce Analytics Conference 39

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. Facilio Inc.

Company 11

Company e-support Customer Journeys CRM 11

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Servicefriend.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

SmartKarrot

FEBRUARY 3, 2022

offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. The company’s product SIMM, a sophisticated market data analytics platform, allows it to deliver accurate insights. Founded in: 2001. Founded in: 2011.

Company 10

Company e-support Transportation Banking 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2001.

Company 10

Company Software Financial Tools 10

Wired and Dangerous

MAY 26, 2021

Certain industries have specific risks and needs to be considered during the license agreement process, such as ones involved in software, manufacturing or innovation technology in general. It should also be clear when these must be delivered or made available. This invisible border was unproblematic while the U.K. GATT decision IV.D.3,

Government 91

Government Airlines Healthcare Policies 91