wellness 
Experience Matters
MARCH 8, 2019
In honor of International Woman’s Day, I decided to compare the difference in well-being across gender and age by dissecting the 2018 Temkin Well-Being Index (TWBI). Males between the ages of 24- and 34-years-old have the highest level of well-being.
Experience Investigators by 360Connext
SEPTEMBER 22, 2020
When done well, a customer experience culture provides: An engaged, empowered workforce. Is it well-articulated and internalized throughout the organization? The post 4 C’s of CX Culture: How Well is Your Company Doing? Leaders can assume the culture is good for everyone when it isn’t. Do you know what yours is?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
NOVEMBER 22, 2023
When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. The IDP Well-Architected Custom Lens in the Well-Architected Tool contains questions regarding each of the pillars. Then we go through each focus area from a technical perspective.
AWS Machine Learning
NOVEMBER 22, 2023
The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS. This IDP Well-Architected Custom Lens provides you the guidance to tackle the common challenges we see in the field. AWS is committed to the IDP Well-Architected Lens as a living tool.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
CSM Magazine
MARCH 28, 2024
In the busy and sometimes stressful environment of a contact center, maintaining employee well-being is both a challenge and a necessity. Here are ten ideas to promote employee well-being that can lead to happier, healthy staff and a more productive workplace. Physical health is intrinsically tied to mental well-being.
Experience Investigators by 360Connext
DECEMBER 3, 2019
The goal of learning in any workplace is to be, well, better. Learning is something we all should be doing on an ongoing basis to improve our customer experience, as well as ourselves professionally and otherwise. The post How Learning Well Can Improve the Experience for Customers originally appeared on Litmos.com.
Advertisement
From identifying critical functions to enhancing your digital training experience, this guide ensures you're well-equipped to make an informed decision. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Advertisement
The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria. Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales.
Advertisement
Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience! Only 66% of customers agree.
Advertiser: ZoomInfo
Well, marketers rely on this grouping to reach their goals. At its core, data normalization is the process of creating context within your marketing database by grouping similar values into one common value. Why is this so essential?
Advertiser: ZoomInfo
On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?
Advertisement
This eBook discusses the rising preferences for human-assisted channels, as well as different ways to adapt CX and VOC strategies to customer behavior. This channel might not be their favorite, but they resort to it because it’ll yield the desired results at full speed.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities?
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
251 
Let's personalize your content