10 top tips for a winning customer service knowledge management system

10 top tips for a winning customer service knowledge management system

Published on: November 18, 2022
Author: Pauline Ashenden - Demand Generation Manager

Using knowledge effectively is key to driving excellence in customer service, particularly as queries become increasingly complex and information changes ever faster. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Read the full article on our parent company Enghouse Interactive’s site here.

Tags: knowledge management
Categories: Best Practice

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