services business-operations outsourcing-advisory 
CSM Magazine
MARCH 20, 2024
In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.
BlueOcean
JUNE 17, 2021
It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. Ensuring Business Continuity. But doing it all in-house also comes with its challenges.
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West Monroe
OCTOBER 3, 2023
Outsourcing. In other words, economic conditions are ripe for outsourcing and we predict organizations will increasingly turn to this lever to fill gaps. But how do you avoid alienating employees who may view outsourcing in a negative light? What are the key benefits of outsourcing—from the employee’s perspective?
CSM Magazine
JANUARY 23, 2023
Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. We now live in a world where consumers want brands to give them a personalised service. That needs a blend of human-to-human and technology-led options.
CSM Magazine
OCTOBER 13, 2021
Bespoke International has recorded growth to over 800 employees in its first two years of operations. The company, a fully integrated global outsourced customer service centre, was founded in late 2019 by Warrington-born CEO Mark Thomason and his co-directors. Services include voice calls, online chat and email communications.
Magellan Solutions
SEPTEMBER 9, 2022
Over 70% of leaders in finance and accounting, advisory and tax services, think that Artificial Intelligence (AI) will affect data-driven insights, according to the EY 2020 Global Tax and Transformation survey. AI is widely used in businesses. The Problem with Accounting AI and the Role of BPOs. 1) TRUST & CONFIDENCE.
Magellan Solutions
JUNE 20, 2022
Philippine Laws on Outsourcing – Here’s What You Need To Know. The Philippines is one of the largest and most well-known places in the world where people outsource work. Many businesses all over the world can attest to that. Because of this, the Philippine laws on outsourcing are very important.
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