GetFeedback

DECEMBER 26, 2018

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. But most modern CRMs, including Salesforce, lack one large piece: customer surveys. Below we’ll explain why NPS data belongs in your CRM, and how you can put it there using GetFeedback for Salesforce. Email (Email).

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

GetFeedback

OCTOBER 16, 2018

This isn’t as easy as it may seem—Salesforce reports that about 70% of CRM data “goes bad” or becomes obsolete annually. Shepherd your Salesforce CRM data. Auditing your CRM data doesn’t stop with your Salesforce platform. Find out if there is duplicate data across your Salesforce CRM and other data systems.

CRM 250

CRM System Data Customer Relationship Management 250

GetFeedback

MARCH 5, 2020

Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.

Survey 195

Survey 195

GetFeedback

SEPTEMBER 12, 2018

But if you’re using a traditional form that doesn’t integrate with Salesforce, you may be missing out on key data and costing your team more time and energy. Salesforce case forms. Even better, it can double as a contact form and a lead gen form, creating new leads or updating existing contacts in Salesforce. The solution?

CRM 150

CRM Survey Connections Data 150

GetFeedback

FEBRUARY 17, 2020

The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.

NPS 195

NPS Measurement Loyalty Customers 195

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce.

Data 79

Data Policies Training Connections 79

GetFeedback

JANUARY 1, 2020

Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.

Customer Satisfaction 243

Customer Satisfaction Measurement Survey Customers 243

GetFeedback

OCTOBER 17, 2019

Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.

How To 244

How To Analytics Customer Experience Customers 244

GetFeedback

JANUARY 27, 2020

5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.

How To 195

How To Customers 195

AskNicely

DECEMBER 6, 2018

We’ve previously posted on how to setup a basic referral program using HubSpot , but one of the most common requests we get is to set something up using Salesforce. This post is a step-by-step guide on how to build the bare bones of a referral program using Salesforce. Getting started: 1. Getting started: 1.

Net Promoter Score 150

Net Promoter Score CRM System Course 150

GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. We’re seamlessly integrated into Salesforce. That’s where GetFeedback comes in. But we’re more than a survey company.

Customer Experience 186

Customer Experience Competitive Advantage CRM Omni-Channel 186

AskNicely

SEPTEMBER 4, 2018

announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. Now you can comprehensively handle NPS feedback data in Salesforce with AskNicely. Full-featured, Salesforce-integrated Customer Feedback Management. About Salesforce AppExchange.

NPS 150

NPS Net Promoter Score Software Touchpoint 150

GetFeedback

SEPTEMBER 27, 2019

This playbook is designed to help you set up your Automated NPS program and integrate it with Salesforce. It provides.

NPS 150

NPS 150

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

Knowledge Base 59

Knowledge Base Software Touchpoint CRM 59

VDS

MARCH 18, 2024

Many businesses use Genesys and Salesforce but aren’t sure which platform is best for different types of customer interactions. Salesforce is a top choice for organizing customer information, tracking sales, and planning marketing efforts. Salesforce can help you tailor your marketing to match your customers’ interests.

Social Media 52

Social Media Sales Connections Interaction 52

Playvox

FEBRUARY 27, 2023

With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging. This has a direct impact on gained efficiencies and reduced costs.

Omni-Channel 75

Omni-Channel Contact Center Management Multi-Channel 75

Zonka Feedback

MARCH 19, 2024

Enter Salesforce surveys: a powerful solution that lets you gather valuable customer insights directly within your CRM platform. In today's customer-centric business world, understanding your audience is crucial. However, traditional feedback methods can be time-consuming and disconnected from your existing workflows.

Customer Insights 52

Customer Insights Survey Customer Centricity CRM 52

AWS Machine Learning

DECEMBER 21, 2022

One such data repository is Salesforce. Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. We’re excited to announce that we have updated the Salesforce connector for Amazon Kendra to add even more capabilities. Create a Salesforce data source via the Amazon Kendra console.

Groups 77

Groups Policies Consumers Connections 77

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

CRM 52

CRM Customer Relationship Management Resources Tools 52

Team Support

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

Knowledge Base 52

Knowledge Base Software Touchpoint CRM 52

TechSee

MAY 5, 2020

The Salesforce FSM Effect. Salesforce Field Service Lightning is a powerful, highly customizable, mobile-friendly extension to Service Cloud. Salesforce FSL is the fastest-growing division in the company’s history, bringing in $100 million in revenue within two years of its launch. Scheduling. Tracker Bot.

Tools 109

Tools Knowledge Base Analysis Training 109

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

Data 74

Data Training Connections Innovation 74

GetFeedback

MARCH 28, 2019

GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program.

Resources 150

Resources Feedback Connections Data 150

GetFeedback

DECEMBER 28, 2017

Get more from customer feedback by integrating your surveys with Salesforce. Is your customer feedback sitting in an Excel spreadsheet? You're not alone.

Feedback 195

Feedback Survey Customers 195

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

GetFeedback

JULY 19, 2018

Here are a few simple tips on improving visibility and driving action with Salesforce survey data. Customer feedback makes your CRM even more powerful.

Tips 170

Tips Survey Data CRM 170

GetFeedback

SEPTEMBER 12, 2018

Salesforce case forms help streamline your support processes and give customers an easy way to get in touch. Here are 6 simple steps to creating one.

Customers 150

Customers 150

kommunicate

NOVEMBER 2, 2023

The post Convert your Salesforce FAQ into a Chatbot appeared first on Kommunicate Blog. Last Updated on November 3, 2023 We all know how chatbots are powerful virtual agents that can help you in a myriad of tasks, including automating customer support, answering FAQs, etc.

Chatbots 59

Chatbots Virtual Agent CRM System 59

GetFeedback

FEBRUARY 23, 2017

Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.

Measurement 195

Measurement Survey Customer Service Customers 195

GetFeedback

OCTOBER 30, 2018

Today, we’re excited to launch GetFeedback for Salesforce Chat. In fact, a recent Salesforce Research report notes that 80% of business buyers expect companies to respond and interact with them in real time. That’s why we built GetFeedback for Salesforce Chat. Brett Frazer, head of customer Service, Sun Basket.

Survey 103

Survey Feedback Knowledge Base Omni-Channel 103

NICE inContact

NOVEMBER 17, 2016

What we do want to share with you is a preview of what will happen in the Salesforce universe when Lightning strikes and why, contrary to the real world, you have good reason to actually WANT it to strike – the sooner, the better! As far as the inContact Agent for Salesforce is concerned, the inContact Agent for Salesforce v6.0

Contact Center 201

Contact Center CRM Meeting Interaction 201

GetFeedback

OCTOBER 16, 2019

Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.

How To 150

How To Analytics Customer Experience Customers 150

Myra Golden

OCTOBER 7, 2021

My son brought in an enormous box from Salesforce Service Cloud 360 full of goodies! Watch me unbox that surprise here. servicetrailblazers #customerserviceweek [link]. Oh, my gosh! This is amazing! .

Customer Service 105

Customer Service Customers Customer Experience Design Customer Experience 105

PK

AUGUST 18, 2022

SALESFORCE AND CONCENTRIX CATALYST JOIN FORCES IN THIS ORIGINAL VIDEO SERIES ON LEADING WITH LOYALTY The automotive industry faces a period of significant change. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix Catalyst. The rise of electric vehicles, digital […].

Automotive 52

Automotive Loyalty Video Industry 52

Forcivity Salesforce

DECEMBER 2, 2021

[Saratoga Springs, NY – Manchester, NH] Forcivity , a leader in business and technology consulting centralized in service, has announced that it has achieved Crest (formerly known as Gold) partner status within the prestigious and competitive Salesforce Partner Program. Work with the Salesforce experts. Let's talk.

Guidelines 98

Guidelines Consulting Customer Satisfaction CRM 98

PK

AUGUST 5, 2021

The post Loyalty technology: Building connections with Salesforce and Mulesoft appeared first on PK. Rich, consistent customer data is key to providing the types of experiences customers expect, but without the right approach […].

Connections 97

Connections Loyalty Technology Customer Expectations 97

NICE inContact

SEPTEMBER 29, 2020

Your CRM, like Salesforce, helps you manage your customer relationships. CRMs create comprehensive profiles for your existing customers and prospects that can help you serve them better and improve your sales opportunities.

CRM 156

CRM Contact Center Data Customer relationships 156