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Luxury Retail: Three Elements to Closing the Physical and Digital Experience Gap

InMoment XI

Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! The goal then is to make physical and digital experiences work in harmony. . Element #3: Keep Your Brand on Point to Tell a Consistent Story.

Retail 529
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The Complete Retail Customer Experience Guide

InMoment XI

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260
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SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

Experience Investigators by 360Connext

We like to believe this about ourselves, our brands and our customers. You, your brand, your org structure and your customers are most likely facing many of the same CX challenges as your competitors. There are certain CX challenges all brands are facing right now in their efforts to create powerful customer experiences.

Brands 160
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Create An Online Experience That Reduces Cart Abandonment Rates

Second to None

Establishing an excellent brand experience in the modern age is impossible without providing enhanced value to consumers that visit your online channels. This is especially true for retail brands because eCommerce availability has become omnipresent in the industry. 1,2,3,4 [link].

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Connecting with Customers In The Moment: How These Brands Nailed It

Experience Investigators by 360Connext

Think of what even your satisfied customers might exclaim while interacting with your brand. This LensCrafters location found a clever way to make them easy to find by adding their branding to something functional. I know I’m not alone when I say I now watch more online video from all over the world than live American TV.

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QR Code Marketing for Mobile First Brands 

Optimove

If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. And they’re highly cost-effective: QR codes are relatively inexpensive to create and implement, making them an attractive option for mobile-first brands working with ever-tightening resources.

Brands 52
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How to Improve Your Customer’s Online Experience

CSM Magazine

With so much emphasis on digital services these days, brands need to ensure they’re providing a seamless online service. So, if your business wants to succeed, it needs to ensure it’s creating an enjoyable, flawless online experience. Here, we’ll look at some of the best ways to improve your customer’s online experience.