NICE inContact

OCTOBER 7, 2019

After watching Paul’s video, you may want to learn more. Watch our on-demand webinar, Digital First Customer Service: The Future is Here Today , to learn more about the digital transformation and how you can position your company as a leader.

Self Service 138

Self Service Competitive Advantage Customer Experience Marketing 138

BirdEye

FEBRUARY 21, 2023

YouTube YouTube is unique because it’s primarily a video-based platform. Whether short or long-form, video is the preferred way to consume social media content. Instagram This platform lets you visually showcase your products or services using high-quality photos and videos. What is social media management?

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

MARCH 12, 2021

2: Zoom for Video Conferences. Zoom’s popularity exploded in recent years, and it’s now become an everyday go-to tool for video conference calls. You can also use it for webinars, while the screen sharing feature helps strengthen team cohesion , too. Besides its interactive chat facility, it also offers voice and video calling.

Tools 52

Tools Multi-Channel Conference Video 52

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

CSM Magazine

FEBRUARY 8, 2022

Last year Airmeet experienced tremendous organic word-of-mouth growth from its existing user community, scaled its recurring revenue 24X since Series A investment and is growing at 30% MoM, and enabled more than 120,000+ event organizers to stream 150 million minutes of video airtime globally.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Gainsight

MARCH 19, 2020

We hosted a webinar with Slack on this topic. Turn On Video. And we often have reasons why not to: wardrobe, lighting, background or, dare I say it, not wanting to get caught multi-tasking. But we also know that once one or a few people turn on video, everyone does it. Video works. Watch the recording here!

Customer Success 85

Customer Success Tips Video Roadmap 85

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. VIDEO TESTIMONIAL. Learn More. Learn More.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. VIDEO TESTIMONIAL. Learn More. Learn More.

CEM 40

CEM Software Multi-Channel Effort Score 40

ReviewTrackers

JULY 23, 2018

List down your closest competitors and check out which channels they’re using. It also goes without saying that your social media marketing strategy needs engaging, high-quality content, be it in the form of text, links, images, videos, etc. Other forms of content include webinars, case studies, gated guides, and blog posts.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. How Do You Retain Customers? Siemens Corporation is a U.S. Learn More. Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Confirmit

JUNE 26, 2018

In this webinar, Holly DeMuro, Product Marketing Manager at Confirmit, explored: Your clients’ need for data (and the opportunity it presents for your research business). The need to leverage multi-channel/multi-source data to tell a comprehensive story. Market Research White Papers Videos. Download Ebook.

Data 40

Data Marketing Multi-Channel Guidelines 40

Eptica

NOVEMBER 16, 2017

In other words, the mix of voice, text and occasional video communications, resourced within contact centres, which serve both online and offline customers. It remains popular and challenging to attendees because as an industry we have spend very little strategic time figuring out what happens when we move past the default voice channel.

Omni-Channel 55

Omni-Channel Engagement Multi-Channel Resources 55

BirdEye

FEBRUARY 13, 2024

A multi-channel chiropractor marketing strategy, including online marketing, content marketing, and referral marketing , is recommended to increase visibility and attract new patients. Include engaging visuals like photos and videos that showcase your office and team. This will be more engaging than passive seminars.

Marketing 57

Marketing Social Media How To Healthcare 57

ProProfs Chat

JANUARY 9, 2020

Failure to Offer Multi-Stage Successes With the Product or Service: Most of the products and services fail to offer the desired success or desired level of success over a period of time. Offer reports, surveys and even video tutorials to your customers so that they can find help via various means and make the most of your products.

Customer Retention 86

Customer Retention Multi-Channel Video Customers 86

CXApp

SEPTEMBER 4, 2018

Images, videos and bite-sized visual content — like the kind you’d see on Instagram or Snapchat — are rampant in much of today’s marketing. It is estimated that 79 percent of all internet traffic will be video-related by the end of 2018. Those same podcasts can also be delivered through video content, such as on YouTube.

Multi-Channel 45

Multi-Channel Video Entertainment Consumers 45

Hello Customer

JUNE 30, 2022

Customer feedback data and customer data from your CRM form the perfect alliance: all this centralized multi-channel data combined gives you more insight into your customer records to close the loop on your processes. Vectera offers video meeting software designed to create more engagement with your customers during online calls.

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

Hello Customer

JUNE 30, 2022

Customer feedback data and customer data from your CRM form the perfect alliance: all this centralized multi-channel data combined gives you more insight into your customer records to close the loop on your processes. Vectera offers video meeting software designed to create more engagement with your customers during online calls.

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

SmartKarrot

MAY 11, 2022

Next is to nurture your relationship with the top customers by partnering with them for webinars, case studies, and conference presentations. Opt for the right mix of channels. This will require both inbound and outbound marketing channels. Utilize phone, email, and internet advertising to run multi-campaigns.

Marketing 10

Marketing B2B Social Media Multi-Channel 10

ChurnZero

JULY 12, 2019

These four channels MUST outperform other sources of MRR. redirecting users to your knowledge base, a video tutorial, or product documentation. Multi-Channel Communication. Upcoming Webinar. Proving value is linked to success. Success is linked to renewals, upselling opportunities, account expansion, and advocacy.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Comm100

MARCH 27, 2023

Besides text responses, task bots can also reply to students using external links, images, and video to provide a more engaging and dynamic response. The information provided by a university chatbot integrated with a knowledge base can either be provided directly in a chat window as text, images, or video, or it can be provided via a link.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Ritesh has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises. Sylvain Tremblay Senior Vice President Sylvain Tremblay is Senior Vice President of Video AI Business at Uniphore. U-Self Serve.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

BirdEye

NOVEMBER 16, 2023

Host commercial property investment webinars 6. Host commercial property investment webinars Real estate businesses can use this strategy to establish expertise, build credibility, and attract serious investors. Offering valuable insights during webinars can generate leads and connections within the commercial real estate market.

Chatbots 109

Chatbots Social Media Consulting Financial 109

Totango

AUGUST 11, 2022

Demonstration videos. Video chat. The wide variety of channels involved in SaaS customer exchanges and the multi-faceted levels of decision-makers who may be involved make digital client interactions and relationships highly complex. Examples include: Search engine queries and ads. Social media posts. Website visits.

Tips 106

Tips How To Customer Journeys Net Promoter Score 106

SmartKarrot

SEPTEMBER 25, 2020

When it comes to marketing, there are different channels that you can resort to. While all these channels are driven by companies with the only motive of promoting their products and acquiring new customers, there is one method that is the “cleanest” and most effective of all. Yes, it is the word-of-mouth channel.

Brands 8

Brands How To Social Media Multi-Channel 8

DemandJump

DECEMBER 7, 2020

What is Cross Channel Attribution and Why is it Difficult? Cross-channel attribution is the process of tracking how your customers find your content and ultimately decide to make a purchase from your company. With cross-channel attribution, the answer becomes more obvious than guesswork.

Marketing 88

Marketing Multi-Channel Social Media Analytics 88

BirdEye

NOVEMBER 16, 2022

Reviews initially started as a way for customers to share their experiences, but they’re now a full-fledged marketing channel. Review management, by definition, means monitoring a business’ online reviews across various channels. Reviews are great to have, and they deserve as much attention as any other marketing channel.

Software 98

Software Management Multi-Channel System 98

NobelBiz

JANUARY 31, 2022

As a result, it is becoming increasingly important to integrate the administration of contacts and provide advisers with easy access to the history of interactions with the client, independent of the channel. This webinar episode is intended for contact center executives who are transitioning from Voice to omnichannel technology.

Knowledge Base 52

Knowledge Base Contact Center How To Omni-Channel 52

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics.

Strategy 52

Strategy Social Media Advertising Analytics 52

inmoment

JULY 20, 2020

Single-Point Versus Multi-Point Feedback. Multimedia feedback options kill several birds with one stone—they enable customers to express their opinions in a format they prefer (be it audio, video or other), allow brands to learn what customers consider important, and take up much less bandwidth than reams of formal questions.

Multi-Channel 52

Multi-Channel How To Touchpoint Customer Journeys 52

UJET

MARCH 22, 2021

So the saying “meet your customers where they are” has always referred to the channel they were in. Today, I think it should instead refer to what mode they’re in and what device they’re on when using those channels. We accelerated multi-year digital transformation initiatives down into a couple of weeks. Digital IVR.

Virtual Agent 82

Virtual Agent Self Service Contact Center Customer Journeys 82

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc.,

Self Service 52

Self Service Software Knowledge Base Social Media 52

NobelBiz

FEBRUARY 22, 2023

Automated call distribution (ACD) systems that use multi-media skills-based call distribution and Skill Group assignments can enhance the client experience. 8- Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

BirdEye

MARCH 17, 2023

They can identify the most profitable marketing channels for your business to pursue and advise on improving conversion and customer acquisitions. Video marketing : Video marketing is one of, if not the, most effective marketing techniques. Getting quality face time with potential clients is invaluable.

Consulting 98

Consulting Social Media Financial Strategy 98

NobelBiz

FEBRUARY 21, 2022

Automated call distribution (ACD) systems that use multi-media skills-based call distribution and Skill Group assignments can enhance the client experience. 8 – Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Magellan Solutions

FEBRUARY 24, 2022

According to blogs, these are the identified average cost per lead by industry and generation channel: Average Cost per Lead by Industry. Average Cost per Lead by Lead Generation Channel. Lead Generation Channel. Video Marketing. $ Webinars. $ Cost per Lead on Average. Finance. $ Technology. $ Healthcare. $

Social Media 40

Social Media B2B B2C Sales 40

Martin Hill-Wilson

MAY 27, 2015

I was doing a webinar (Go Digital! Of course I should have anticipated it, given the webinar title was ‘Go Digital!’ Watching video clips online has almost doubled over the past eight years, from 21% to 39% of internet users. Preferences in their multi device use. Complaining via social channel. Mobile banking.

Self Service 40

Self Service Social Media Multi-Channel Consumers 40

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. VIDEO TESTIMONIAL.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45