NetBase

FEBRUARY 20, 2020

Retailers’ landscape is changing, and brands must get their social listening and market intelligence intel in order if they hope to avoid the ecommerce crush! Next generation consumer and market intelligence helps ecommerce brands identify it pretty immediately, actually. Retailers Must Adapt or Die.

Ecommerce 83

Ecommerce Retail Marketing Trends 83

NetBase

SEPTEMBER 30, 2020

Market intelligence informs this effort, helping businesses see beyond the buzz (or lack thereof). And here are some stats and facts to keep in mind: The global blockchain market is expected grow to 39b USD by 2025. The global blockchain market is expected to see a 67.3% Companies offering and utilizing it.

Financial 52

Financial Marketing Banking Trends 52

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. And social listening is instrumental to uncovering foundational elements of marketing and media relations campaigns.

Consumers 64

Consumers Marketing Social Media Analytics 64

NetBase

JULY 28, 2020

But don’t take our word for it, we interviewed a couple of NetBase Certified Data Analysts from Doe-Anderson to share their experience around everything consumer and market intelligence has to offer. Heading Off a Crisis with Consumer Intelligence. And each use social analytics to inform leading company initiatives.

Consumers 52

Consumers Marketing Trends Analytics 52

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. And that’s certainly worth exploring, as the rideshare/food delivery company is burning money on marketing. billion on R&D.”

Consumers 56

Consumers Marketing Financial Measurement 56

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services. Keep reading to find out.

Analytics 493

Analytics Data Marketing Customer Journeys 493

Optimove

JANUARY 24, 2019

I’ve been going back and forth with the concept of innately intelligent marketing for many months now. It may sound like a vague phrase devoid of much meaning, but I promise to illuminate what it means for us marketers. Marketing technology’s biggest buzzwords in the last couple of years were AI and Machine Learning.

Marketing 72

Marketing System Connections Technology 72

NetBase

FEBRUARY 26, 2020

Next generation consumer and market intelligence makes short work of this dilemma, offering a combo approach that’s reveals the diamond in the rough. Cultural and market trends. Competitive and market intelligence. Key opinion leader identification and influencer marketing. And we’re going to show you how!

Consumers 67

Consumers Brands Social Media Marketing 67

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. How an energy utility boosted its Net Promoter Score by plugging into customer intelligence [customer story and video] .

Innovation 100

Innovation Marketing Social Media Healthcare 100

InMoment XI

FEBRUARY 9, 2024

Let’s take a closer look at how integrated CX platforms, and AI-powered tools in general, enable automotive brands to deliver intelligent, bespoke experiences that successfully attract, convert, and retain customers. Insider Intelligence predicts that global ecommerce will grow 9.4% Imagine a consumer in the market for a vehicle.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

InMoment XI

AUGUST 3, 2022

Despite their global and loyal fanbase, the quick service restaurant chain experienced a period of stalled sales and mixed reception to marketing messages. Strategy #3: Turning Intelligence into Action. Their revolutionary blend of quick-service speed and made-for-you care helped them create as many smiles as they did sandwiches. .

Customer Experience 529

Customer Experience Guest Experience Return on Investment ROI 529

Oracle

APRIL 23, 2018

At Modern Customer Experience 2018, Shashi Seth, Senior Vice President of Oracle Marketing Cloud, announced that Infinity has been added to Oracle Marketing Cloud as its new real-time data analytics and customer intelligence platform. How do modern data analytics technologies help today’s marketer get ahead?

Marketing 67

Marketing Analytics Data Technology 67

InMoment XI

JANUARY 18, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Voice of Customer 493

Voice of Customer Consulting Video Innovation 493

Hero Digital

SEPTEMBER 26, 2018

Artificial Intelligence is on the minds and tongues of virtually everyone. But what does it mean for marketers? But what does it mean for marketers? With more than half of consumers reporting that they have avoided a brand because of a bad experience , AI represents one of the most important paradigm shifts marketers have seen.

Marketing 47

Marketing Sales Chatbots Touchpoint 47

InMoment XI

NOVEMBER 20, 2023

In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience. AI in CX stands for artificial intelligence in customer experience. AI in CX stands for artificial intelligence in customer experience. What is AI in CX?

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

InMoment XI

OCTOBER 17, 2023

Design with the End in Mind Understand Successes and Shortcomings Look at Short-term and Long-term Actions Like most things in the world, your customers—and your market—are not stagnant. Why Refresh Your Customer Experience Program? They’re constantly changing and adapting to world events, new trends, upgraded technology, and more.

Customer Experience 493

Customer Experience Net Promoter Score Tips Effort Score 493

Connective DX

OCTOBER 22, 2018

?Artificial intelligence may finally deliver on the promise of real-time, one-to-one marketing. This opens up exciting opportunities to engage with customers in a more personal, relevant way—but also adds urgency to future-proof your expertise.

B2B 45

B2B Marketing Engagement Customers 45

Forrester's Customer Insights

OCTOBER 20, 2021

If there is one go-to-market tech category that generates significant confusion amongst buyers and even providers, it's revenue operations and intelligence (RO&I). Fortunately our first New Tech report on the category has just dropped with the explicit goal of removing the ambiguity around this category.

Marketing 49

Marketing Report Sales Technology 49

Experience Investigators by 360Connext

MARCH 26, 2024

The potential for B2B markets to embrace this trend sparks a thought-provoking discussion. He speaks 3 times weekly with executives and leaders from Fortune 500 companies and top marketing technology platforms on his podcast, The Agile Brand with Greg Kihlström.

Banking 178

Banking Advertising ROI B2B 178

Optimove

JANUARY 24, 2019

I’ve been going back and forth with the concept of innate intelligent marketing for many months now. It may sound like a vague phrase devoid of much meaning, but I promise to illuminate what it means for us marketers. Marketing technology’s biggest buzzwords in the last couple of years were AI and Machine Learning.

Marketing 40

Marketing System Connections Technology 40

ForeSee

OCTOBER 31, 2016

Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. The post What CX Intelligence reveals about the men’s apparel market (infographic) appeared first on ForeSee.

Apparel 67

Apparel Infographics Marketing Sales 67

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. Continuous Improvement Ultimately, conversation intelligence provides far greater visibility.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Innately Intelligent Marketing appeared first on Optimove.

Connections 40

Connections Marketing 40

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Innately Intelligent Marketing – From Concept to Reality | Optimove Video appeared first on Optimove.

Video 40

Video Connections Marketing 40

BirdEye

SEPTEMBER 14, 2023

You might be nervous about adopting artificial intelligence (AI) within your business model. Small businesses adopt AI for automating tedious work, analyzing consumer data, improving customer experiences, optimizing marketing efforts, and more. Or it can assemble marketing data and reporting.

Tools 109

Tools Strategy Chatbots Analysis 109

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. With the rapid spread of artificial intelligence, your team even has the power to automate many touchpoints and experiences (with a few notable pitfalls if you’re not careful). And for good reason! But that’s only scratching the surface.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

BirdEye

JULY 10, 2023

Competitive intelligence is a game-changer for local businesses trying to attract new customers. While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can. Diving deep into competitor and market intelligence can reshape your approach.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Nimble

JUNE 1, 2015

We received a call the other day from a marketing executive at a company that wanted to explore conducting market research and how to measure its value.

Measurement 40

Measurement Marketing Sales Customers 40

MiaRec

APRIL 8, 2024

Ever since COVID, contact centers have increasingly invested in Artificial Intelligence (AI). In fact, according to a recent MarketsandMarkets report, the global contact center AI market is expected to grow at a CAGR of 21.3% billion (May 2022) to $4 billion by 2027.

Contact Center 73

Contact Center Tips Chatbots Analysis 73

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Touchpoint 103

Touchpoint Connections Interaction Data 103