NetBase

AUGUST 24, 2020

Below, we have a conversation around ride share companies – in specific Uber. We will dissect these clusters using market research and social listening to see what the conversation is around Uber. In hot water with their drivers, our market intelligence spotlights Uber and the surrounding dialogue. Why is this important?

Marketing 64

Marketing Social Media Consumers Advertising 64

ShepHyken

APRIL 25, 2022

I love customer service statistics , and this short article has several. No Ubers available in the area? Consumers may turn to Lyft. They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings. The headline is a fun one.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

Beyond Philosophy

JUNE 6, 2016

I love Uber and one of the reasons is their seamless approach to payment, that included the tip, which meant I didn’t need to think about it? However, cash tipping is now coming to Uber. Uber, while agreeing to this policy change, isn’t exactly embracing it. How much, do I have the right money, do I have any cash?

Tips 60

Tips Travel Policies eBook 60

C3Centricity

SEPTEMBER 14, 2020

What I love about this list is that in the end it can be summed up very simply. The success of Uber and Lyft lies partly in the fact that the customer can call a car and immediately know the waiting time based on a live map of their surroundings. That’s what Amazon is doing.

Retail 194

Retail Trends Apparel Transportation 194

C3Centricity

APRIL 29, 2020

What I love about this list is that in the end it can be summed up very simply. The success of Uber and Lyft lies partly in the fact that the customer can call a car and immediately know the waiting time based on a live map of their surroundings. That’s what Amazon is doing.

Retail 177

Retail Apparel Transportation Trends 177

Thematic

JULY 18, 2019

I’d love to know both: which other cities are similar or what other unfair advantages San Francisco has. We rented our house to a lovely Australian/Spanish couple who were also excited to start looking after our cat! How we discovered a more reliable method of transport than a Lyft/Uber. Wrapping things up at home.

Transportation 81

Transportation Exercises Culture Conference 81

ProProfs Chat

APRIL 25, 2019

There are companies that would love to know Amazon’s sales data or Google’s search queries or Uber’s routing and pricing history. Uber isn’t selling data to Lyft, Amazon isn’t selling data to Walmart, and Airbnb sure isn’t selling user lists to Hotels.com.

Survey 68

Survey Social Media Comparison Software 68

Thematic

DECEMBER 9, 2019

If you have ever taken a Lyft or an Uber, you know that their current product experience is usually closer to 10x than to 2x. To help you identify customers who love your product and market to them using their own language. How do tech companies come up with these innovations?

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Upwave

JANUARY 11, 2018

2: The Past and Future of Ride-Sharing w/ Melissa Waters, VP of Marketing at Lyft. In 2017, Lyft expanded coverage in the United States from 54% of the population to 95% of the population. Lyft demonstrated their technology at CES this year. So what happens to the 300,000+ Lyft drivers when the cars can drive themselves?

Marketing 20

Marketing Consumers Brands Innovation 20

Ecrion

DECEMBER 5, 2019

Throughout the history of business, it has been the little touches, like bottles of water when you get into an Uber or Lyft, or complimentary peanuts or pretzels when you leave an amusement park, that have made customers feel appreciated and taken care of. We’d love to help you employ the strategies that work.

Customer Experience 40

Customer Experience Customer Service Roadmap Customers 40

C Space

FEBRUARY 12, 2020

Once you’ve used Uber or Lyft, your desire to own a car has lessened. They help customers fall in love with that guitar. Loyal customers may love your product and service, but the goal is to get them to spread the word. I think once customers really experience a subscription-based business model, there’s no going back.

Customer Centricity 52

Customer Centricity Net Promoter Score Entertainment Banking 52

Kustomer

JUNE 10, 2021

It’s interesting to see these different channels, people from thinking every channel that’s added is going to cut down the conversations and it seems to add more conversations to the overall mix, but I love the phone is dead. As we wrap, we’d love to just have a quick summary. Oh, I love it. We fit a lot today.

Contact Center 97

Contact Center Consumers Interaction CRM 97

Strativity

NOVEMBER 28, 2022

The stock market wasn’t accessible through an app, Airbnb had just launched, and Lyft and Uber hadn’t even been invented. Having data on your consumer does not mean you have a complete picture of your consumer and can anticipate their need state and mindset — and ultimately what drives brand love.

Connections 98

Connections Brands Culture Consumers 98

SurveySparrow

JULY 26, 2019

If a friend or a colleague say that they loved a product, there is more trust factor there than when it comes from the brand itself. Uber’s Refer-a-Friend program was used to find out customer advocates. They also ran a specific program for drivers who previously worked for Lyft, which captured a lot of attention.

Social Media 61

Social Media Customers Brands Brand Values 61

SmartKarrot

JUNE 10, 2022

Top brands like Uber, Coca-Cola, and Tesla have figured out innovative ways to push more and more customers into becoming their advocates. It presented its soft drink as a medium of connecting with loved ones – here, the connection was important, not the Coca-Cola. Refer-a-friend” by Uber. UO on You” by Urban Outfitters. “UO

Examples 10

Examples Company Marketing Advertising 10

Currency Alliance

AUGUST 16, 2019

Equally, Pizza Express would love to glean that insight from Tesco and British Airways, who both sell food, and are both in a position to collect all the above data points, and many more besides. And people don’t shop because they love groceries, but because they have families to feed, or they love cooking, or they’re hosting a party.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40