Comm100

APRIL 22, 2024

High workloads, outdated or inadequate technological tools, and lack of adequate training are among the primary obstacles. Live chat systems provide a seamless communication channel for real-time customer interactions. Understanding the challenges Agents commonly face a multitude of challenges that can impede their performance.

How To 130

How To Chatbots Omni-Channel Social Media 130

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Comm100

JANUARY 29, 2024

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. This trend highlights live chat’s growing prominence as a preferred communication tool. Download all the data for free in the link above.

Wait Times 130

Wait Times Report Trends Analysis 130

Comm100

JULY 27, 2023

Assistive learning technology is one of the main avenues for people with this condition to get support, with live chat being a particularly useful tool. Here’s a deeper look at live chat and its role in supporting those with dyslexia. What Is Live Chat? How Does Dyslexia Impact Education?

Study 202

Study Financial Technology Chatbots 202

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Chatbots 190

Chatbots Software Financial Tools 190

Comm100

SEPTEMBER 26, 2023

Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Examples 173

Examples Chatbots Omni-Channel Customers 173

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Let’s explore what forms that technology can take.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Comm100

SEPTEMBER 4, 2022

More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. Calculate now.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. Platforms like Comm100 understand this delicate balance, offering both automated and live chat options. Gaming platforms are intricate, consisting of multiple systems and tools.

Omni-Channel 231

Omni-Channel Multi-Channel Chatbots Touchpoint 231

InMoment XI

DECEMBER 22, 2022

This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! In the modern experience landscape, we have AI machine learning tools that can take your data even further, enabling you to look into customer emotions, intent, and sentiment.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

NOVEMBER 23, 2022

As chatbots have been known to resolve as much as 91% of chats received without human agent intervention , introducing a chatbot to a live chat environment can see team capacity significantly increased without expanding team size. Improving the agent experience begins by providing agents with better tools to do their job.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

Comm100

MAY 4, 2023

This is where live chat comes in. Live chat allows banks and other financial institutions to bring the personal touch back into virtual interactions. Let’s find out how live chat helps banks achieve this human, personalized communication, while delivering the convenience of digital banking they now expect.

Banking 130

Banking Customer Experience Multi-Channel Video 130

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Why is higher education adopting live chat?

Effort Score 215

Effort Score Wait Times Video Communication 215

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Comm100

SEPTEMBER 25, 2021

With the revelation that up to 75 percent of consumers expect to see a live chat offered over any other communication channel, companies and businesses are now prioritizing investment in white label chat software to better service their customers and improve their response times. What is a white label chat service?

How To 221

How To Software Video Customer Satisfaction 221

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 203

Government Wait Times Video Guidelines 203

Comm100

NOVEMBER 8, 2023

Historically, the tools of the trade have been emails and phone support. Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. This perspective shift has been catalyzed by innovations like chatbots and AI-assisted live chat.

Multi-Channel 130

Multi-Channel Omni-Channel How To Chatbots 130

Comm100

MAY 4, 2022

In this article, you’ll see why credit union digital transformation must be a priority and how credit unions can accelerate their digital transformation with the introduction of digital customer engagement software and tools. Step 1: Introduce live chat software. The key benefit of live chat is its speed.

Chatbots 189

Chatbots How To Omni-Channel e-support 189

Comm100

MARCH 7, 2023

The reasons behind phone’s unpopularity are varied, but reports show students think phone calls are ‘too time-consuming’ Phone calls demand attention in a way that younger generations aren’t used to, while digital communication like live chat allows students to multitask while waiting for a response.

Survey 167

Survey Chatbots Wait Times Report 167

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 191

Government CRM eBook Software 191

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Introducing live chat allowed CBS to reach new donors and saw excellent feedback from customers. Thompson Rivers University.

Chatbots 197

Chatbots Industry Customer Service Wait Times 197

Comm100

MAY 20, 2022

To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. This guide will provide a comprehensive overview of live chat, explaining the who, what, when, where, and why of live chat software.

Software 180

Software Wait Times Multi-Channel Consumers 180

Comm100

NOVEMBER 29, 2021

Live chat is at the core of this movement. Unsurprisingly, given its almost universal popularity (live chat is the number one support channel for shoppers between 18 and 49 years old ), many businesses have already embraced live chat. Now, ask yourself… are you surprised that agent turnover is so high?”.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

Comm100

OCTOBER 10, 2022

Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. The chatbot proved to be a great success for Tangerine, and in December 2019, 84% of chats routed to the chatbot were resolved without agent intervention. On some days this number rose as high as 91%.

Chatbots 202

Chatbots Self Service Examples Industry 202

Comm100

FEBRUARY 12, 2023

Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface. This information can be provided to students as text, images, video, or links within the chat window.

Chatbots 173

Chatbots Self Service Resources Social Media 173

Comm100

SEPTEMBER 28, 2021

Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support with LMCU, noted that other institutions were offering live chat solutions, and LMCU saw a need to keep up technologically. I would say that it’s a really stable and secure system.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

Comm100

OCTOBER 26, 2022

Compared to traditional channels like phone support, digital channels like live chat, social media, and SMS create less barriers for today’s customers. Digital channels like Comm100 Live Chat facilitate fast responses for customers. Agent assistance. Agent Assist benefits both new and experienced agents.

Customer Service 130

Customer Service Policies Knowledge Base Social Media 130

Kustomer

JUNE 5, 2023

A simple tool your business can begin using quickly and easily to help combat this issue and gain a competitive edge is live chat. In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat.

Customer Experience 98

Customer Experience Competitive Advantage Chatbots CRM 98

Comm100

FEBRUARY 1, 2022

To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Students can reach out via live chat, social media, email, or even SMS – and every message will be funneled into one unified agent console. Satisfy instant gratification .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Comm100

DECEMBER 1, 2022

Investing in agents is essential, and specifically, in the tools they use everyday to do their job. The instant delivery of live chat messaging caters to this behavioral expectation better than any other channel and empowers agents to effortlessly meet this expectation. What can education institutions do about this now?

Omni-Channel 159

Omni-Channel Chatbots Meeting Software 159

Comm100

FEBRUARY 15, 2022

For organizations providing public-facing services, accessibility legislation could mean a need to expand the tools that are available to customers. Along with these connection methods come services like live chat that can expand the ways that customers reach out for support. Comm100 Live Chat is proudly compliant with WCAG 2.0

Government 130

Government Meeting Customer Service Guidelines 130

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Number of chats. Let’s dig in. Data storage.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Comm100

NOVEMBER 29, 2021

Live chat is at the core of this movement. Unsurprisingly, given its almost universal popularity (live chat is the number one support channel for shoppers between 18 and 49 years old ), many businesses have already embraced live chat. Adrian Swinscoe, best-selling author and experience advisor, explains : .

Trends 154

Trends Customer Service Chatbots Omni-Channel 154