Comm100
OCTOBER 24, 2023
In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. One area where the industry has witnessed a dramatic transformation is in player support and communication. They need comprehensive, industry-specific solutions. They need platforms like Comm100.
Lumoa
FEBRUARY 14, 2024
A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Then, use metrics like churn rate, CSAT, and CVR to gauge which touchpoints are negatively impacting CX. This is where customers can switch to a new channel without needing to repeat themselves to a new agent.
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Ecrion
JULY 16, 2020
Did you know that the insurance industry in the United States netted $1.22 The majority of customers use six different touchpoints when attempting to purchase an item. Chances are your company offers a multi-channel approach to keep your customers both engaged and satisfied. trillion in 2018? Get your free guide.
Peter Lavers
AUGUST 2, 2016
Respondents are asked how well each statement describes their business, and the 4th most agreed with statement is : “My company hasn’t mapped the multi-channel customer. Channels being seen as just a cost, leading to companies trying to ‘force’ customers to ‘shift’ to a lower cost channel or outsourcing critical touchpoints off-shore.
Lumoa
APRIL 28, 2024
But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences.
Optimove
DECEMBER 21, 2023
Key takeaways: Consumers are subjected to marketing fatigue across industries. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Consumers’ Perspective Consumers want fewer messages : 66% of consumers want fewer marketing messages, and 27% feel bombarded by them.
DemandJump
NOVEMBER 4, 2020
These insights, in turn, let you spend the marketing budget more efficiently and make the most of the unique customers who are finding you through each channel. Because digital content marketing has gotten so much more sophisticated, the multi-touch attribution model started to gain popularity. What is Multi Touch Attribution?
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