Your Guide to Managing and Measuring Customer Experience KPIs and Metrics
InMoment XI
DECEMBER 7, 2023
Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. What Are Customer Experience KPIs and Metrics? As a result, it is often considered a “board-level” metric.
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