Zonka Feedback

MAY 25, 2022

When it comes to running a hotel business, it becomes vital to see if you were able to satisfy your guests or not because hotel guests usually share their experiences with their friends and known ones.

Hotels 98

Hotels Tools Survey Hospitality 98

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group.

Contact Center 120

Contact Center Hotels Guest Experience Groups 120

Steve DiGioia

JUNE 27, 2016

A recent overnight hotel stay proved to me that just because one aspect of a business runs well doesn’t mean that all the others do too. Hotel franchisees must follow strict adherence to marketing, branding, RevPar, etc. I don’t expect fine dining from a limited service hotel restaurant, nor should anyone else. Click To Tweet.

Hotels 157

Hotels Travel Trends Brands 157

Zonka Feedback

MAY 10, 2023

Create memorable Hotel Stay Experiences and lure your hotel guests to choose your hotel in every trip! Explore the top Customer Satisfaction Survey Questions for Hotels to gauge Customer Satisfaction. A good Hotel stay experience is the most crucial factor that makes their journeys memorable and adds color to them.

Hotels 52

Hotels Customer Satisfaction Survey Hospitality 52

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

Hotels 120

Hotels Contact Center Groups Guest Experience 120

SurveySparrow

MAY 26, 2022

A hotel guest questionnaire is just what you need. Need for a hotel guest questionnaire. Need for a hotel guest questionnaire. Hotel Guest Questionnaire: Best Practices. What is a hotel guest questionnaire? And there’s no better way to do that than with the help of a hotel guest questionnaire. Say no more!

Hotels 52

Hotels Survey Feedback Software 52

ShepHyken

OCTOBER 26, 2018

For years, I have used my experiences at or AAA Five Diamond hotels like The Breakers Hotel, The Broadmoor , The Ritz Carlton , The Four Seasons Palm Beach , The Phoenician , Blackberry Farm , and a recent experience at Platinum Club of America Boca West Country Club as examples when I am working with clients.

Hotels 110

Hotels Hospitality Guest Experience Leadership 110

Grade.us

AUGUST 5, 2021

Hotels are struggling. Data shows , hotel occupancy, averaged just 44 percent in 2020 (33 percent lower than in 2019), and Revenue per Available Room (RevPar) was just $45 (48 percent lower than in 2019). Hotels haven’t recovered…yet. million employees in the hotel industry. million employees in the hotel industry.

Hotels 49

Hotels Travel Hospitality Consumers 49

Magellan Solutions

JUNE 10, 2021

Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. Even to call center solutions for large hotels. But when there are more complex protocols assigned, Magellan Solutions suggests you get an account manager. They identify and manage the program requirements.

Hotels 52

Hotels Entertainment Hospitality Call Center Solutions 52

LoyaltyPlus

JUNE 12, 2022

Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum. Furthermore, hotels contributed 66% to the 98.3%

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Comm100

JANUARY 25, 2018

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Not only do you need to consider how to create customer satisfaction survey questions specific to your hotel or establishment, you also need to consider who should receive your survey, and how to send it, as well as how to collate results.

Tourism 104

Tourism Hotels Customer Satisfaction Survey 104

Magellan Solutions

JUNE 17, 2022

Hotel and hostel answering service can do wonders for your business. The problem is that hotel and hostel owners sacrifice a profit margin whenever middlemen are involved for bookings and reservations. Outsourcing small hotel and hostel answering service can do away with third party agents and travel agents.

Hotels 40

Hotels Travel Comparison Contact Center 40

ReviewTrackers

AUGUST 29, 2018

Hotel review sites are one of the most important sources of customers in the hospitality industry. Research shows that 78 percent of consumers use online reviews to compare hotels before placing a reservation. By comparing hotels on multiple review sites, consumers get a comprehensive picture of your business. TripAdvisor.

Hotels 80

Hotels Hospitality Travel Social Media 80

Who's Your Gladys?

JULY 15, 2015

That’s why we sat down with Steven Kalczynski, Managing Director of The Townsend Hotel, a luxury hotel nestled in the upscale shopping district of Birmingham, Michigan. Landing on the list of Travel + Leisure’s “World’s Best Hotels” is one among many of their noted accomplishments.

Hotels 100

Hotels Customer Service Automotive Travel 100

ReviewTrackers

AUGUST 16, 2022

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Hotels 136

Hotels Tips Management 136

ReviewTrackers

MAY 4, 2017

This week: A new study finds that reviews are helping independent hotels drive revenue. Hotel brand names do not mean as much to guests as they once did. This is due to online reviews and ratings, according to a study by Brett Hollenbeck, assistant professor at UCLA Anderson School of Management, the Wall Street Journal reports.

Hotels 70

Hotels Study Report Feedback 70

Beyond Philosophy

NOVEMBER 2, 2016

Have you ever spent a night at a hotel, on business, and been charged a “resort fee” even though you never had time to take advantage of the pool, the spa or any of the other “amenities?”. hotels are expected to add on $2.55 When it comes to hotel fees, unexpected expenses can mean different things to different guests.

Hotels 60

Hotels Tourism Hospitality Social Media 60

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. It’s a common headache for businesses today across sectors as they need a streamlined and efficient online reputation management process. The result?

Industry 59

Industry Management Healthcare Hospitality 59

Helen Dewdney

MAY 10, 2017

If you came here from my appearance on Rip Off Britain talking about how to complain to hotels. If the matter were to go further you will need to show that you provided the trader an opportunity to put matters right.Ask to see the manager. This may be to the manager or if a chain go higher. Complain even if hotel not in UK!

Hotels 78

Hotels Consumers Tips Management 78

ShepHyken

OCTOBER 26, 2018

For years, I have used my experiences at or AAA Five Diamond hotels like The Breakers Hotel, The Broadmoor , The Ritz Carlton , The Four Seasons Palm Beach , The Phoenician , Blackberry Farm , and a recent experience at Platinum Club of America Boca West Country Club as examples when I am working with clients.

Hotels 49

Hotels Hospitality Guest Experience Leadership 49

Customer Enthusiast

NOVEMBER 29, 2019

Increasingly, travelers are reading hotel reviews before deciding where to spend their travel dollars. Research suggests that the average person reads about seven reviews before making a decision and 33% of travelers reported changing their hotel booking plans after reading online reviews.

Management 70

Management Hotels Travel Customers 70

ShepHyken

MARCH 25, 2024

In addition to the findings, there are also suggestions on how to manage the increased expectations. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury hotel told us in an interview, “Our facility is our stage, and guests are paying for a performance.”

Loyalty Programs 76

Loyalty Programs Hotels Customer Service Hospitality 76

InMoment XI

FEBRUARY 5, 2024

This strategy can be used in tandem with your online reputation management strategies. Users can leave reviews for various establishments such as restaurants, hotels, shops, and more. Businesses can claim their Google My Business listing, which allows them to manage and respond to reviews. What are Google Reviews?

Competitive Advantage 260

Competitive Advantage Software Guidelines Feedback 260

ReviewTrackers

AUGUST 17, 2022

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Hotels 65

Hotels Management 65

CX University

SEPTEMBER 11, 2018

This means they manage to keep 12,588 employees happy. Listening is further embedded into mid-level managers, who are given responsibility for taking action to address arising issues and to improve engagement. One segment of workers identifies the desire to move up, but they do not see themselves as managers.

Management 209

Management Employee Engagement Government Engagement 209

ShepHyken

AUGUST 1, 2023

They do short write-ups and share them with their managers. Make it Unique – It’s customary for travel agencies to send clients a surprise welcome gift in their hotel room. It’s usually a box of chocolates, a bottle of wine or something the hotel can provide. That’s why her title is “relationship manager.”

Hotels 117

Hotels Travel Exercises Customer Service Training 117

ShepHyken

JULY 11, 2023

I stayed at a very nice hotel, and each night I tried to fall and stay asleep. I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. In this example, the hotel could offer free earplugs.

Hotels 118

Hotels Customer Service Training Course Communication 118

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. Happily, this increased competition does not pose an existential threat to the hotel as a business model.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Eptica

JANUARY 29, 2016

Date: Friday, January 29, 2016 Customer service lessons from the hotel sector. Today, the customer experience is even more vital to staying in business for the hotel sector. Competition has increased – not just between hotels in the same location, but even those in different cities. Published on: January 29, 2016.

Hotels 48

Hotels Customer Service Social Media Travel 48

BlueOcean

JUNE 26, 2018

With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the Best Western organization. Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. But it goes deeper than that.

Customer Service 353

Customer Service Hospitality Contact Center Hotels 353

Customer Bliss

MARCH 21, 2019

Be sure it’s customer-focused, not self-focused,” says Horst Schulze , Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. At Horst’s orientations, he encourages employees to embrace the vision of the hotel and be a part of the dream.

Hotels 192

Hotels Employee Experience Customer Experience Leadership 192

CX Journey

SEPTEMBER 16, 2014

Background image courtesy of Unsplash Which should you focus on: reputation management or customer experience management? In walks reputation management. Most of reputation management is focused on pushing down negative search results. What on earth is going on?! What is it? Let me share a couple of definitions.

Customer Experience Management 164

Customer Experience Management Management CEM Customer Experience 164

ReviewTrackers

JUNE 27, 2019

Managing online reviews and customer feedback is one of the biggest investment priorities for hospitality brands and organizations in 2016. According to travel site TripAdvisor , as much as 93 percent of executives consider the improvement and management of their online reviews as the most important factor to the future of their business.

Management 85

Management Hospitality Hotels Net Promoter Score 85

Storyminers

AUGUST 26, 2020

Mike Wittenstein – Managing Partner, StoryMiners. Go ahead and shop at your store, check in to your hotel. Every employee needs to understand the importance of their individual contribution when it comes to customer happiness and the overall experience. Buy something online and return it. Call to return what you have bought.

Customer Focused 246

Customer Focused Culture Hotels Tips 246

John Paul

SEPTEMBER 28, 2020

Tangi, John Paulee since 2017, talks to us about his career evolution, his daily duties as General Manager of Opérations in the Paris office, and how his team had to adjust to working during a lockdown! My career so far has been in International Customer Service Management (IT, Retail, Hospitality). Hello Tangi! It was a big challenge!

Management 52

Management Hotels Hospitality Government 52

Lumoa

JULY 17, 2022

Their diverse portfolio includes 60 theme and amusement parks, zoos, aquariums, water parks, and hotels – each come with their own goals and challenges! If you are interested in making your own case study, please contact your CS manager or help@lumoa.me! New Case Study with one of our customers – Parques Reunidos!

Case Study 208

Case Study Hotels Knowledge Base Study 208

ShepHyken

JULY 14, 2021

Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur. The hotel she works at has no airport shuttle, but a guest who just landed at the airport calls and asks, “Do you have a shuttle to get me from the airport to the hotel?”. What is the Question ?

How To 168

How To Hotels Hospitality Transportation 168