SurveySparrow

MARCH 24, 2024

Today, almost any professional activity can be automated, and sales management is no exception. Simply put, the right combination of sales tools can skyrocket your productivity levels. This N orwegian CRM has many customizable tools for improving customer relationships and speeding up the information flow within a company.

Sales 52

Sales Tools CRM Social Media 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Tools Management Knowledge Base 52

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

Management 52

Management Gamification ROI Trends 52

Playvox

JULY 14, 2021

Contact center performance management is led by an operations manager who is dedicated to improving the engagement of their agents. It requires a toolkit of quality monitoring, coaching, gamification, and most importantly, a top-tier workforce management system.

Contact Center 52

Contact Center Tools Gamification System 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool? Let’s explore it here.

B2B 52

B2B Tools Feedback Comparison 52

CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! As practice shows, modern technologies provide wide opportunities in the field of HR management.

Software 59

Software Management Gamification Self Service 59

Calabrio

JUNE 17, 2019

As contact center professionals, we all understand the importance of workforce management tools and processes in ensuring that we have enough agents to work each shift. This is a trend we should truly embrace as it means the workforce management team can dramatically impact employee recruiting and retention! Add Gamification.

Contact Center 100

Contact Center Gamification Management Call Center 100

NICE inContact

NOVEMBER 6, 2018

Contact center management is hard. You manage employees in an industry that has one of the highest turnover rates out there. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Consolidate tools. Very hard, actually.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

SurveySparrow

FEBRUARY 22, 2024

Now, the next hurdle is finding the apt tool or software to help with retention. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. Let’s see how the tool can help here.

Customer Retention 52

Customer Retention Software Gamification e-support 52

NICE inContact

MARCH 13, 2019

Why would I get a performance management tool as well?” This experience might sound crazy, but there many contact center managers reading this and nodding their heads because they’ve been there! Looking back now, I laugh, because all these problems could have been avoided with a performance management platform.

Report 136

Report Management Average Handle Time Gamification 136

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful.

Contact Center 52

Contact Center Call Center Management Gamification 52

Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Processes and associated scoring in your gamification rules need to be established so that agents can categorize calls that needed additional time or escalation. In that kind of game, everyone wins.

Gamification 53

Gamification Call Center Culture System 53

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What is a Website Feedback Tool?

User Experience 52

User Experience Tools Feedback Analysis 52

Playvox

NOVEMBER 16, 2021

A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs. Sweaty Betty turned to Playvox to quickly implement, launch, and scale its contact center quality management software. Empowerment.

Management 78

Management Contact Center Gamification Retail 78

COPC

APRIL 1, 2024

Over the past two decades, numerous strategies and tools have developed. They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

NobelBiz

FEBRUARY 22, 2023

That is why Call Center Shrinkage is commonly used as a planning tool to determine how many agents to recruit. A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. In order to fulfill predetermined service objectives, managers take shrinkage into consideration.

Call Center 52

Call Center Tools Strategy Contact Center 52

COPC

MARCH 11, 2024

Have we explored the tools available to create a performance-driven culture for at-home employees as we do with their in-office counterparts? Consider a solution such as Centrical onboarding to provide the tools and built-in processes to engage new employees. Do new hires feel confident in managing their workload and responsibilities?

Call Center 97

Call Center Gamification Contact Center Training 97

CSM Magazine

DECEMBER 12, 2019

Let’s see some tools that can help you refine your decision-making skills! Decision trees are useful tools you can also share with your team to help them make more refined, successful, and mindful choices. Gamification in the Decision-Making Process. Practice with Decision Trees. Flex Your Problem-Solving Muscle with Mind Maps.

Training 52

Training Tools Gamification Strategy 52

Playvox

APRIL 11, 2023

Managers should make it clear how their team’s work impacts the customer journey and, ultimately, the long-term health of the company. Managers should foster an environment of dialogue between themselves and their team members so that any difficulties can be resolved before they develop into larger issues.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

NICE inContact

APRIL 1, 2019

And without real visibility into its contact center operations, managers and agents were at the mercy of wildly fluctuating call volumes and Excel spreadsheets for scheduling and forecasting. Enter NICE inContact Workforce Management, which City Liaison/Admin Dora Castro describes as “ our savior. Agent adherence was an unknown.

Gamification 139

Gamification Contact Center Report Groups 139

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. They need a performance management platform that provides them an individual, intuitive dashboard that will alert them immediately if they are off track. Myth #2: Remote work is for startups.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. One key element is gamification, which incorporates game-like features such as challenges, leaderboards, and achievements into loyalty programs.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

NobelBiz

OCTOBER 18, 2021

That is why Call Center Shrinkage is commonly used as a planning tool to determine how many agents to recruit. A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. In order to fulfill predetermined service objectives, managers take shrinkage into consideration.

Call Center 52

Call Center Tools Strategy Contact Center 52

NICE inContact

APRIL 11, 2018

And Webhelp’s 1,000 agents, who have all moved to the CXone platform, are empowered and motivated with tools like gamification through inView™ Performance Management for CXone. Metrics, critical to the company’s success, have been standardized across countries.

Gamification 162

Gamification Social Media Insurance Retail 162

SmartKarrot

JANUARY 25, 2024

Introduction Project management is the art and science of planning, executing, and controlling complex tasks and activities to achieve specific goals and objectives. Project management software is an umbrella term referring to a wide range of platforms designed to help people manage projects.

Tools 10

Tools Gamification Management Software 10

SmartKarrot

JANUARY 25, 2024

Introduction Project management is the art and science of planning, executing, and controlling complex tasks and activities to achieve specific goals and objectives. Project management software is an umbrella term referring to a wide range of platforms designed to help people manage projects.

Tools 10

Tools Gamification Management Software 10

West Monroe

OCTOBER 11, 2023

Effectively managing organizational change requires a people-focused approach that acknowledges the importance of human behaviors, motivations, and resistance to change. To address resistance effectively, middle managers need to be equipped with the skills and knowledge to manage resistance among their teams.

ROI 52

ROI Data Gamification Return on Investment 52

West Monroe

OCTOBER 11, 2023

Effectively managing organizational change requires a people-focused approach that acknowledges the importance of human behaviors, motivations, and resistance to change. To address resistance effectively, middle managers need to be equipped with the skills and knowledge to manage resistance among their teams.

ROI 52

ROI Data Gamification Return on Investment 52

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization. Again, tools such as those that let you gamify , are another way to reward outstanding performance.

Contact Center 78

Contact Center How To Call Center Gamification 78

GetFeedback

APRIL 17, 2019

And when you get your bearings with that, you can enhance your company’s presence on social media with tools like Hootsuite or Sprout Social. You should verify that your channel-supporting tools work properly by providing skilled software support to them. What tools can handle all the turning around. No one likes that.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

NICE inContact

JULY 25, 2019

Recognition via a performance management program in the workplace can fulfill that need and keep employees around longer. Practical ways to listen to employees can be implemented through weekly one-on-one check-ins, anonymous social tools, and short frequent surveys. Challenges can consistently be given through gamification tools.

Call Center 141

Call Center Gamification Contact Center Social Media 141

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. In this context, in-app NPS (Net Promoter Score) surveys prove to be essential tools.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. When employees have access to these tools, call center costs are reduced as agents can resolve issues as quickly as possible.

Call Center 196

Call Center Self Service Strategy Contact Center 196

CSM Magazine

APRIL 15, 2021

While many firms saw their turnover fall by 42% and employment levels drop by 30%, others managed to grow despite COVID-19. These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID.

Gamification 52

Gamification eBook Multi-Channel Brands 52

CSM Magazine

DECEMBER 15, 2020

Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times. . “It was the best of times, it was the worst of times,” these immortal words are probably as true today as they were when Charles Dickens wrote a “A Tale of Two Cities” nearly 200 years ago.

Management 52

Management Self Service Gamification e-support 52

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. When customers have a recommendation from a friend, they are 4x more likely to make a purchase.

Software 62

Software Marketing Multi-Channel e-support 62