Sat.Mar 04, 2023 - Fri.Mar 10, 2023

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The Power of Customer Empathy in Supercharging Your Customer Experience


In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand.

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CX is the Emotion Business: Why Emotional Intelligence is Crucial for Customer Experience Leaders

Seaton CX

Leading CX requires leading people—even those who don’t report to you. Especially those who don’t report to you.


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5 Tips for Customer Retention

Joe Rawlinson

All too many companies spend much of their energy and budgets on customer acquisition without investing sufficiently in customer retention.

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The ultimate guide to creating great customer experiences


Creating great customer experiences is essential for any business. It makes the difference between your customers staying with you or taking their business elsewhere.

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)


In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.

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How to Conduct Customer Experience Analysis: A 5-Step Guide


If you’re a marketer looking to understand how your customers interact and experience your product or service, conducting a customer experience analysis is the key.

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The Benefits of a Career in Customer Service

CSM Magazine

There are over 500,000 customer service professionals currently employed in the UK, and these roles are so popular for good reason. Being a customer service professional equips you with useful life skills that can benefit not just your professional career, but your personal development, too.

Fashion 52
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How to Prevent Churn with Community Engagement


Customer churn. It’s on everybody’s mind right now. But are you leveraging your customer community as one of your top tools to recognize and mitigate churn risk? Community allows your customers to engage with your product and brand on their own terms.

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Tips for Writing Effective Customer Success Follow-Up Emails


Research Vectors by Vecteezy Personalize your email One of the most important things you can do is ensure your email is personalized. Not just their name – show an understanding and compassion for their specific issue or request.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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Creating an Action Plan For Your Customer Feedback Strategy


Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love.

Feedback 208
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XI Café Podcast, Episode 5: How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction?

InMoment XI

Welcome back to the XI Café Podcast!

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23 Inspiring Women to Watch in 2023


As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

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Using Customer Feedback to Drive Company Growth with Michelle MacCarthy


Top Takeaways: Human-centric CX design is all about communicating with customers, and this goes beyond a one-off survey. It is about regularly speaking with customers directly to deeply understand the customer.

Feedback 139
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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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How to get Insights from Customer Conversations


Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance.

How To 208
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Stop Building CX Departments and Build Influence Instead

Horizon CX

by HorizonCX Advisory Board member Jerry Seufert and HorizonCX Founder and Principal Karl Sharicz Over the years in many quarters, it has become an article of faith that to do ‘good CX’ a CX leader needs to build a permanent autonomous CX department complete with headcount, structure, budget, and an ongoing, unending mission statement all its own.

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Warner Bros. Discovery leverages research communities to identify trends and make business decisions


WBD uses panels to narrow down trends with highest potential to identify key opportunities for growth Customer Experience

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Guest Post: Top Tips for Companies Providing Remote Customer Service


This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Company 128
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Higher Ed Pre-Enrolment Survey – Live Chat Emerges as Students Top Choice


Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to 2020. So what can schools do to attract more students and boost their enrolment figures against this incredibly difficult backdrop?

Survey 167
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AI and the Human Element: How to Strike a Balance in the Workplace

Doing CX Right

Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman's DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.

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Perkville is now integrated with Paramount Acceptance


Perkville is now integrated with Paramount Acceptance, an all-in-one gym management platform serving hundreds of locations across the United States

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Complaints and Problems Are Opportunities to Show How Good You Are


I love hearing about complaints and problems that are solved to the point that the customer wants to tell the world about the experience. That’s exactly what happened to Bill Paretti, one of our faithful Shepard Letter subscribers.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

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How to Address Ageism in the Workplace with Patti Temple Rocks

Russel Lolacher

In this episode of Relationships at Work, Russel chats with author, speaker and age inclusivity advocate Patti Temple Rocks on ageism in the workplace, what it look like and how to address it.

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Mapping the path to future changes in the Journal Citation Reports


In July 2022, I shared our plans to extend the Journal Impact Factor (JIF) to all journals in the Web of Science Core Collection from June 2023.

Report 138
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The Great Resignation Actually Started Over a Decade Ago

The DiJulius Group

The Great Resignation, also called “The Big Quit”, refers to the higher-than-usual number of employees who voluntarily quit their companies during the COVID-19 pandemic (2020 – 2022). However, data shows that the mass exodus known as the Great Resignation actually started over a decade ago.

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Why Your Chatbot Needs a CMS Integration To Enhance Business Operations


Last Updated on March 11, 2023 Chatbots have become an integral part of modern businesses, providing efficient and personalized customer support. This includes providing quick answers to customer inquiries, and delivering personalized recommendations based on customer preferences.

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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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Five tips on AI prompt writing (with real world Customer Success examples)


Are you interested in using AI to make your Customer Success job easier? If so, this article is for you! We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit.

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Birdeye hits another milestone: 100,000 businesses now use its all-in-one platform


Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly.

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Make Your Insights Pop with Usability Bingo

dscout People Nerds

The best way to share insights is to engage your audience. Usability bingo is just what the doctor ordered