Lumoa
JANUARY 3, 2018
My first full year as an entrepreneur has come to an end. Our company, Lumoa, has now been there for a bit more than one year. In fact, we celebrated our one-year anniversary on 14th of November. What have I learned? First of all, it has been a great year. I’ve enjoyed it tremendously. It actually surprises me, how fun it has been. We started Lumoa with Carlos and Suvi after leaving Microsoft in August 2016.
Experience Matters
JANUARY 3, 2018
Last month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg format, in .pdf format 18? x 24? poster: in .jpg format, in .pdf format.
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QuestionPro Audience
JANUARY 3, 2018
Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Even sitting down at a desktop computer is no longer necessary. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device.
Experience Matters
JANUARY 3, 2018
Desktop Metal announced today it has been granted seminal patents by the United States Patent and Trademark Office for its Separable Supports technology which enables 3D printing of large, complex parts through metal sintering and the removal of metal support structures by hand.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Bliss
JANUARY 3, 2018
Happy New Year! I’m still on vacation from new podcast recordings, and during this interim, I’m replaying 3 of my most popular podcast episodes of 2017. Have you listened to The Chief Customer Officer Human Duct Tape Show ? As you get ready for the year ahead, I highly suggest you dig into the archives and listen to more episodes. Bill Carmody of Inc Magazine recently listed my podcast as binge-worthy !
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Michelli Experience
JANUARY 3, 2018
During the last several months, The Michelli Experience added a new division – Business Supercharged (consulting/coaching services for an exclusive group of entrepreneurs and mid-sized business leaders). Previously, I worked almost entirely with senior leaders in Fortune 500 companies. As I embarked on this new set of products, I spoke with many small and mid-sized business owners.
ShepHyken
JANUARY 3, 2018
Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. Regardless of your industry, everything has changed about the way we do business. There are some businesses that claim they’ve done things the same way for years, decades, even a century. They claim they do business just as their fathers and grandfathers did.
Michelli Experience
JANUARY 3, 2018
During the last several months, The Michelli Experience added a new division – Business Supercharged (consulting/coaching services for an exclusive group of entrepreneurs and mid-sized business leaders). Previously, I worked almost entirely with senior leaders in Fortune 500 companies. As I embarked on this new set of products, I spoke with many small and mid-sized business owners.
Customer Guru
JANUARY 3, 2018
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach. We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves.
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NICE inContact
JANUARY 3, 2018
Over the last couple years, there’s been a shift in the content of television and radio commercials from product features to customer experience. It appears companies have realized that they can no longer compete on product alone, as the feature parity gap can be closed and surpassed by the competition, and consumers have so many options. I’ve seen that home security companies, like ADT, no longer spend their 60-second spot highlighting the features of the alarm system or the ability to arm your
Beyond Philosophy
JANUARY 3, 2018
Colin and Ryan discuss why customers complain. What psychology drives this behavior? Most importantly, what can you do about it? The discussion is grounded in real world business situations and bolstered by techniques and approaches you can do today that will make a difference. Hosts Colin Shaw and Ryan Hamilton. Brought to you by BeyondPhilosophy.com.
Strativity
JANUARY 3, 2018
To get your customer experience initiative off the ground, you need buy-in from senior management. Otherwise, it will fail. Here’s what you need to get your executives enthusiastically onboard. The post The Business Case for Customer Experience appeared first on Strativity.
Beyond Philosophy
JANUARY 3, 2018
Colin Shaw and Professor Ryan Hamilton discuss the fact that we all think that we make logical decisions but the reality is we don;t. We are irrational,m Customers are irrational. What should we do about this? Brought to you by BeyondPhilosophy.com. IC2(IC5). The post Why Are Customers Irrational? appeared first on.
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CXApp
JANUARY 3, 2018
2018 is upon us. There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the New Year and how will these advancements in technology be incorporated into the customer experience journey?
Beyond Philosophy
JANUARY 3, 2018
Colin Shaw and Professor Ryan Hamilton discuss how customers use ‘shortcuts’ to make decisions. Learn how you can use this to improve your Customer Experience. They also discuss how customer decisions are affected by how many times they see things. Brought to you by BeyondPhilosophy.com. IC3. The post Why Customers Create ‘Shortcuts’ When Making a Decision appeared first on.
CXApp
JANUARY 3, 2018
2018 is upon us. There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the New Year and how will these advancements in technology be incorporated into the customer experience journey? The intelligent digital mesh that exists around us is a foundation for doing business via digital platforms, using modern technologies and ecosystems.
SAP Customer Experience
JANUARY 3, 2018
How to prevent customer experience efforts from failing (Part 1). jwalters. Wed, 01/03/2018 - 16:30.
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CXApp
JANUARY 3, 2018
2018 is upon us. There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the New Year and how will these advancements in technology be incorporated into the customer experience journey? The intelligent digital mesh that exists around us is a foundation for doing business via digital platforms, using modern technologies and ecosystems.
Verint
JANUARY 3, 2018
When was the last time you examined why your CX program does what it does? In this era of increasing expectations and often decreasing budgets, asking “why” about focus areas can make a significant difference. No one has the luxury of boiling the ocean, so prioritizing business objectives is critical. Verint’s Raj Sivasubramanian shares what he learned from a recent conversation with his young daughter and the customer experience takeaways that can be applied to organizations around the world.
CX Journey
JANUARY 3, 2018
Image courtesy of Pixabay I originally wrote today's post for CallidusCloudCX; it was published on their blog on July 26, 2017. In last July's webinar with CallidusCloudCX, I talked about nine behaviors of CX Losers. (There are more than nine, without a doubt!) One of the behaviors was failing to break down organizational silos. I grew up on a farm, so I'm quite familiar with silos.
Customer Guru
JANUARY 3, 2018
We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. Thus, we have taken this initiative of sharing the experiences of successful CX leaders across India to inspire and guide professionals in adopting and inculcating a customer-centric approach in their organizations.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
QuestionPro Audience
JANUARY 3, 2018
In 2017, QuestionPro Audience developed blogs, infographics, and data-based surveys filled with compelling information. If you missed them the first time, never fear! We have compiled a list of our top 5 blog posts for your reading pleasure. Enjoy! 5. The Seven Deadly Sins of Questionnaire Design. A year ago, we published a series of best practice for questionnaire development.
QuestionPro Audience
JANUARY 3, 2018
The call to reform the tax code was one of President Trump’s biggest promises during the 2016 presidential campaign, and after much debate and fanfare, the Senate passed the proposal, 51-49, marking the first time in 27 years the tax code has been substantially changed. The tax reform bill has been covered by every news channel and political reporter, but how do the American people feel about it?
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