Tue.Nov 22, 2022

These 4 CX and EX trends should set your 2023 priorities

1 to 1

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023.

What Is Systematic Sampling?

InMoment XI

Data runs the business world these days. It’s great to always use data to back everything from major business decisions to website tweaks. But data is only as good as the survey that pumped it out.

Survey 260

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How Banks and Credit Unions Are Getting Serious About Culture Change and Employee Engagement

Integrity Solutions

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change.

Move From Customer Service to CX with the Right Technology

Upstream Works

Before the term “customer experience” (CX) became widely used in the industry, the contact center was focused on “customer service.”

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

Why Do YOU Do CX?

Heart of the Customer

I’m still on a high from our first-annual Do B2B Better conference, where we celebrated those few customer experience (CX) leaders at B2B and B2B2C organizations whom we can definitively call “Change Makers.” At my opening keynote, I asked participants a question: Why do you do CX?

B2B 78

More Trending

Customer Service: 5 Tips on How to Deliver Great Customer Support


There are a million things that differentiate businesses from one another, and a million more that divide industries entirely. Within this sea of opposition, they all share one truth: customers are their lifeblood.

5 Key Customer Success-Centered Strategies Marketers Need for Driving Growth


As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships.

Important Agent Performance Metrics to Measure Success

Zonka Feedback

The success and failure of any organization can be defined by how well they take care of their customers and most importantly their concerns.

How A Therapy Chatbot Can Provide Essential Healthcare Services


Last Updated on November 22, 2022 Mental health is a global concern and a serious one at that. Research shows that nearly one in every four people experiences a mental health issue anytime in the year.

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

ByteDance saves up to 60% on inference costs while reducing latency and increasing throughput using AWS Inferentia

AWS Machine Learning

This is a guest blog post co-written with Minghui Yu and Jianzhe Xiao from Bytedance. ByteDance is a technology company that operates a range of content platforms to inform, educate, entertain, and inspire people across languages, cultures, and geographies.

Recap: Take the Trust Fall with First-Party Data

2020 Research

Key Takeaways: . Marketers must find creative ways to understand their customers in order to remain competitive. First-party data collected through market research provides deeper, more reliable insights. Market research becomes part of the brand experience and can build loyalty and trust.

Data 52

How Out of Office Messages Connect You to Customers


By Shannon Howard & Jeni Asaba Building genuine relationships with customers is the foundation of any customer advocacy program. There’s no way around it. Superficial interactions are short lived and leave customers feeling used and unappreciated.

Automatic Speech Recognition – What it is? How does it work? Benefits for Call Centers


ASR (automatic speech recognition) is a technology that allows contact center software to detect and analyze spoken phrases and sentences. The audio recordings are subsequently converted into text using the software.

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Making Your CS Tech Stack a Critical Building Block in Revenue Growth


There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. This pressure is true if you’re in Marketing or Sales, but even more so if you’re in Customer Success.

Medical Specialties for All Stages of Life

CSM Magazine

A long time ago, in a galaxy far, far away… okay, so not so much, really. But when we look at the healthcare field, it can sure seem that way. People had a “family doctor” who might even make a house call when one of the kids wasn’t feeling well.

Adopt Inclusive Design Practices That Put Users First This Holiday Season

Forrester Digital Transformation

Incorporate inclusive design this holiday season by prioritizing digital accessibility, using inclusive language, and showing that you care. Age of the Customer Customer Experience Strategy digital business holiday promoted

Transforming Field Service Productivity: Three Trends Have Changed the Game

CSM Magazine

At the height of the COVID pandemic, field services changed in ways that continue to affect how manufacturers and maintainers run their service operations today. These changes are driving different approaches to content delivery that call for new content management technologies.

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

Capitalize On Search Marketing’s Evolution With Two New Reports

Forrester Digital Transformation

In 2023, marketers plan to spend more on paid and organic search despite data deprecation and economic headwinds. According to Forrester’s Q3 B2C Marketing CMO Pulse Survey, 82% of CMOs plan to increase paid search budgets and 74% plan to increase SEO budgets in 2023.

How to Avoid Online Survey Fraud

2020 Research

The COVID-19 pandemic gave us a digital push like never before, which comes with opportunities and challenges. One of the main challenges has been the rise of fraudulent market research data in online surveys.

Customer service metrics worth your attention

Provide Support

The post Customer service metrics worth your attention appeared first on Provide Support Blog. Articles Customer service metrics live chat statistics

Accelerate multilingual workflows with a customizable translation solution built with Amazon Translate

AWS Machine Learning

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. They need to translate and localize content such as marketing materials, product content assets, operational manuals, and legal documents.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Jo Mitchellhill talks tweens, teenagers and strategies

Helen Dewdney

Jo Mitchellhill parent coach. Jo Mitchelhill has had a successful career as a primary school teacher and foster carer. During her 20 years within education, Jo worked with many children who struggled with behavioural and emotional needs.

Real-time analysis of customer sentiment using AWS

AWS Machine Learning

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. The company’s marketing and customer service departments analyze these reviews to understand customer sentiment.

Join SAP at ENLIT 2022 in Frankfurt

SAP Customer Experience

Dear Customers, It’s our pleasure to invite you to the next ENLIT 2022 taking place from November 29 – December 01, 2022 in Frankfurt, Germany. ENLIT is the largest utilities conference in Europe and SAP will be present as a Gold Sponsor.

Implementing Amazon Forecast in the retail industry: A journey from POC to production

AWS Machine Learning

Amazon Forecast is a fully managed service that uses statistical and machine learning (ML) algorithms to deliver highly accurate time-series forecasts. Recently, based on Amazon Forecast, we helped one of our retail customers achieve accurate demand forecasting, within 8 weeks.

Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!